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Thread: Failure communicating with remote server. Please try again later.

  1. #1
    Phlegm is offline Banned
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    Default Failure communicating with remote server. Please try again later.

    Zimbra always give this error even after deleting and recreating account.


    Thanks


    Error as follows:



    Failure communicating with remote server. Please try again later.

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    ExceptionId:sync-mbox-phlegm@ymail.com:1309394616086:53b43aed05db4349
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:168)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:94)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:441)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:471)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:408)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:278)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Inbox' failed
    ExceptionId:sync-mbox-phlegm@ymail.com:1309394616086:53b43aed05db4349
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFailed( ImapSync.java:392)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:333)
    at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:243)
    at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
    ... 11 more
    Caused by: com.zimbra.common.service.ServiceException: system failure: Error while fetching message for UID 1
    ExceptionId:sync-mbox-phlegm@ymail.com:1309394616086:53b43aed05db4349
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.check CanContinue(ImapFolderSync.java:1187)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:858)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:750)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:346)
    at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:330)
    ... 13 more
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.datasource.imap.ImapFolderSync$1.han dleFetchResponse(ImapFolderSync.java:824)
    at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:855)
    ... 16 more

  2. #2
    gvillari is offline Trained Alumni
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    Default

    Hi,

    You have to give us also details about the version of ZD and OS that's in use.

    Regards

  3. #3
    gvillari is offline Trained Alumni
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    Default

    Also, what type of server (POP, IMAP etc.) you're connecting to (if it's a Zimbra server then which version/release).

  4. #4
    Phlegm is offline Banned
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    Default

    Hi,

    I'm running Zimbra zdesktop_2_0_1_b10659_win32.msi on Windows 7 32bit Ultimate.

    I believe this is a IMAP on YMail (Yahoo) account. I Just took the default when I set this up so what ever at is that's what it was configured as.

    Thanks

  5. #5
    dywang is offline Zimbra Employee
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    Default

    you can try our 7.1.1 beta version. The yahoo address book might have problem (waiting for our next version coming soon) but you may not get this problem.

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