error: Access is denied

[Abdul Ghafur]

Product name: Zimbra Desktop
Product version: 7.0.1
Build ID: 10791
Release type: GA
OS Platform: Windows XP x86 5.1
Time of event: 2011-05-17 21:04:17
Error type: C:\Documents and Settings\user\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1305606547312-347.msg (Access is denied)
Item ID: 1
Error summary: Sync failed due to IOException for the following items
Items will be retried on next sync
Item Id: 99124 Message: Exception syncing UID 99124 in folder Bulk Mail


Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
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java.io.FileNotFoundException: C:\Documents and Settings\user\Local Settings\Application Data\Zimbra\Zimbra Desktop\store\incoming\1305606547312-347.msg (Access is denied)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(Unknown Source)
at java.io.FileInputStream.<init>(Unknown Source)
at com.zimbra.znative.IO.link(IO.java:80)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:190)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:163)
at com.zimbra.cs.store.file.FileBlobStore.link(FileBl obStore.java:44)
at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4987)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4727)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4662)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4604)
at com.zimbra.cs.datasource.MailItemImport.addMessage (MailItemImport.java:96)
at com.zimbra.cs.datasource.imap.ImapFolderSync.handl eFetch(ImapFolderSync.java:914)
at com.zimbra.cs.datasource.imap.ImapFolderSync.acces s$200(ImapFolderSync.java:63)
at com.zimbra.cs.datasource.imap.ImapFolderSync$1.han dleFetchResponse(ImapFolderSync.java:827)
at com.zimbra.cs.mailclient.imap.FetchResponseHandler .handleResponse(FetchResponseHandler.java:32)
at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssUntagged(ImapConnection.java:698)
at com.zimbra.cs.mailclient.imap.ImapConnection.proce ssResponse(ImapConnection.java:672)
at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:642)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:518)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:95)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:111)
at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:334)
at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:843)
at com.zimbra.cs.datasource.imap.ImapFolderSync.fetch Messages(ImapFolderSync.java:750)
at com.zimbra.cs.datasource.imap.ImapFolderSync.syncM essages(ImapFolderSync.java:346)
at com.zimbra.cs.datasource.imap.ImapSync.syncMessage s(ImapSync.java:330)
at com.zimbra.cs.datasource.imap.ImapSync.syncFolders (ImapSync.java:243)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:163)
at com.zimbra.cs.datasource.imap.ImapSync.importData( ImapSync.java:135)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:94)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:312)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:276)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:441)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:471)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:408)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:278)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

----------------------------------------------------------------------------

[jflanigan]

This typically means that the message is being blocked by antivirus on your PC. If you check the antivirus logs you may see a mention of this file. You can either add an exception in your AV for the C:\Documents and Settings\user\Local Settings\Application Data\Zimbra\Zimbra Desktop\store directory, or attempt to find the message on the server and delete it.

Based on the info in the error report I can say that the message is in your 'Bulk Mail' folder. You may be able to see the timestamp of the message and it's MIME Message-ID by enabling debug logging in the ZD account setup page.

[Abdul Ghafur]

Originally Posted by jflanigan

This typically means that the message is being blocked by antivirus on your PC. If you check the antivirus logs you may see a mention of this file. You can either add an exception in your AV for the C:\Documents and Settings\user\Local Settings\Application Data\Zimbra\Zimbra Desktop\store directory, or attempt to find the message on the server and delete it.

Based on the info in the error report I can say that the message is in your 'Bulk Mail' folder. You may be able to see the timestamp of the message and it's MIME Message-ID by enabling debug logging in the ZD account setup page.

Thanks, will try to add exception