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Thread: Help! Failure communicating with remote server. Please try again later.

  1. #1
    RaulitoTJ is offline Junior Member
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    Default Help! Failure communicating with remote server. Please try again later.

    Hi guys. I have difficulties with Zimbra Desktop. I can access Zimbra from web interface and it syncs ok, but no luck with ZD. It does initial sync and then fails to communicate with remote server. Tried to delete Zimbra account and created again, no luck. Please see below for the debug info.

    Failure communicating with remote server. Please try again later.

    (debug info)

    invalid request: invalid/missing value for attribute: fld Exception:

    com.zimbra.common.soap.SoapFaultException: invalid request: invalid/missing value for attribute: fld

    ExceptionId:com.zimbra.common.service.ServiceExcep tion: invalid request: invalid/missing value for attribute: fld

    ExceptionId:btpool0-112886://mailhost.cordelta.com/service/soap/GetContactsRequest:1304041470258:e89be492da874a73

    Code:service.INVALID_REQUEST

    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:255)

    at com.zimbra.cs.mailbox.Metadata.getMap(Metadata.jav a:198)

    at com.zimbra.cs.mailbox.Metadata.getMap(Metadata.jav a:193)

    at com.zimbra.cs.mailbox.Contact.decodeMetadata(Conta ct.java:666)

    at com.zimbra.cs.mailbox.MailItem.decodeMetadata(Mail Item.java:2718)

    at com.zimbra.cs.mailbox.MailItem.(MailItem.java:559)

    at com.zimbra.cs.mailbox.Contact.(Contact.java:229)

    at com.zimbra.cs.mailbox.MailItem.constructItem(MailI tem.java:1278)

    at com.zimbra.cs.mailbox.Mailbox.getItem(Mailbox.java :2101)

    at com.zimbra.cs.mailbox.MailItem.getById(MailItem.ja va:1246)

    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1907)

    at com.zimbra.cs.mailbox.Mailbox.getItemById(Mailbox. java:1876)

    at com.zimbra.cs.mailbox.Mailbox.getContactById(Mailb ox.java:2926)

    at com.zimbra.cs.service.mail.GetContacts.handle(GetC ontacts.java:119)

    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)

    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)

    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)

    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)

    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)

    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)

    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)

    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)

    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)

    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)

    at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)

    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)

    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)

    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)

    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)

    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)

    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)

    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)

    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)

    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)

    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)

    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.Server.handle(Server.java:326)

    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)

    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)

    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)

    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)

    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)

    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)

    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)



    Code:service.INVALID_REQUEST

    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)

    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:344)

    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:303)

    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:260)

    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:164)

    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:397)

    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:383)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:677)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:639)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:634)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:627)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:623)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:619)

    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:615)

    at com.zimbra.cs.mailbox.InitialSync.fetchContacts(In itialSync.java:568)

    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:265)

    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:362)

    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:292)

    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:301)

    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:202)

    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:186)

    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:190)

    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:121)

    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:46)

    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:412)

    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:287)

    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)

    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:294)

    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:215)

    at javax.servlet.http.HttpServlet.service(HttpServlet .java:725)

    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:208)

    at javax.servlet.http.HttpServlet.service(HttpServlet .java:814)

    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)

    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)

    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:218)

    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)

    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)

    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:422)

    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)

    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)

    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)

    at org.mortbay.jetty.Server.handle(Server.java:326)

    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)

    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:946)

    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:756)

    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)

    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)

    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:410)

    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

    If issue persists please post description and debug information here.

  2. #2
    jflanigan is offline Zimbra Employee
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    Default

    What version of ZCS and ZD are you using?

    Generally I would suggest trying with ZD 7; if the problem still occurs there then we'll be in a better position to debug.

  3. #3
    RaulitoTJ is offline Junior Member
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    Quote Originally Posted by jflanigan View Post
    What version of ZCS and ZD are you using?

    Generally I would suggest trying with ZD 7; if the problem still occurs there then we'll be in a better position to debug.
    Thanks for reply. The versions I am using: ZD 7.0, ZCS 6, Windows 7 64-bit

  4. #4
    scohol is offline Active Member
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    Having same issue. But doesn't seem to be ZD, as it is happening in web client as well.

    Raulito, can you confirm is the web client versions is affected too?

  5. #5
    RaulitoTJ is offline Junior Member
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    Quote Originally Posted by scohol View Post
    Having same issue. But doesn't seem to be ZD, as it is happening in web client as well.

    Raulito, can you confirm is the web client versions is affected too?
    Yes, you are right the problerm isn't with ZD, something wrong with particular email account. I added this account on my ZD and it responded with the same error.
    It works fine on web version. However, there is an error message "A network service error has occured; Code CSFE_SVC_ERROR; detail: HTTP response status 500"

  6. #6
    scohol is offline Active Member
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    Quote Originally Posted by RaulitoTJ View Post
    Yes, you are right the problerm isn't with ZD, something wrong with particular email account. I added this account on my ZD and it responded with the same error.
    It works fine on web version. However, there is an error message "A network service error has occured; Code CSFE_SVC_ERROR; detail: HTTP response status 500"
    Yeah we are having exactly the same issue on a specific account. May need to request a support ticket. Unless someone on here can help.

  7. #7
    scohol is offline Active Member
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    Ok, we worked out it was something corrupt in the contacts folder.

    After clearing out this folder, the issue disappeared.

    To see if its a problem with your users contacts folder, in the web version do you get an error initially when logging into the account. And then everytime you select the address book? Or the Calendar tab?

  8. #8
    RaulitoTJ is offline Junior Member
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    Quote Originally Posted by scohol View Post
    Ok, we worked out it was something corrupt in the contacts folder.

    After clearing out this folder, the issue disappeared.

    To see if its a problem with your users contacts folder, in the web version do you get an error initially when logging into the account. And then everytime you select the address book? Or the Calendar tab?
    We raised this issue with Zimbra support. There was a problem with Contacts folde indeed. Problem solved now. Cheers.

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