Zimbra offers Open Source email server software and shared calendar for Linux and the Mac
Go Back   Zimbra :: Forums > Zimbra Desktop > Error Reports

Welcome to the Zimbra :: Forums!
Welcome, if you would like to post a comment please register. We also encourage you to explore all things Zimbra with our team and members of the community.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 04-12-2011, 12:05 PM
Starter Member
 
Posts: 2
Default Gmail sync failure due to virus in inbox

Hi all,
I just started using Zimbra and set it up with my Gmail account. While syncing one of my folders AVG gives me a warning about a JS/Redir.AB infection and automatically removes the infected file. Zimbra then refuses to sync any further.
The file in question is %APPDATA%\Local\Zimbra\Zimbra Desktop\store\incoming\very-long-number-###.msg where the ### gets incremented every time Zimbra tries to sync again.

Is there a way to identify this email and remove it through Gmail's web-interface? (or another way to get Zimbra working again )

The debug from Zimbra is posted below (the number after gmail.com seems to be the same type of # as the one in the AVG filename, only larger).
I'm using Zimbra Desktop 2.0.1 on Windows 7 SP1 x64 with AVG Business Edition 9.0.894

Thanks in advance!

Code:
Debug message: Unexpected tag in response(expected C18 but got C17)

Exception:

com.zimbra.common.service.ServiceException: system failure: Folder sync failed
ExceptionId:sync-mbox-######@gmail.com:1302633359267:d3634b763c569b83
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
	at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:165)
	at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:132)
	at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:94)
	at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:53)
	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:254)
	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:219)
	at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:430)
	at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:460)
	at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:397)
	at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:262)
	at java.util.TimerThread.mainLoop(Unknown Source)
	at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Folder' failed
ExceptionId:sync-mbox-######@gmail.com:1302633359267:d3634b763c569b83
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
	at com.zimbra.cs.datasource.imap.ImapSync.syncFailed(ImapSync.java:363)
	at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:304)
	at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:235)
	at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:160)
	... 11 more
Caused by: com.zimbra.common.service.ServiceException: system failure: Error while fetching message for UID 1428
ExceptionId:sync-mbox-######@gmail.com:1302633359267:d3634b763c569b83
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
	at com.zimbra.cs.datasource.imap.ImapFolderSync.checkCanContinue(ImapFolderSync.java:1111)
	at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:783)
	at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:678)
	at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessages(ImapFolderSync.java:292)
	at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:301)
	... 13 more
Caused by: com.zimbra.cs.mailclient.MailException: Unexpected tag in response(expected C18 but got C17)
	at com.zimbra.cs.mailclient.imap.ImapRequest.checkStatus(ImapRequest.java:122)
	at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:113)
	at com.zimbra.cs.mailclient.imap.ImapConnection.uidFetch(ImapConnection.java:336)
	at com.zimbra.cs.mailclient.imap.ImapConnection.uidFetch(ImapConnection.java:382)
	at com.zimbra.cs.mailclient.imap.ImapConnection.uidFetch(ImapConnection.java:399)
	at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:779)
	... 16 more

If issue persists please post description and debug information here.
Reply With Quote
  #2 (permalink)  
Old 04-13-2011, 03:58 AM
Starter Member
 
Posts: 2
Default

Zimbra is syncing again now I found out how to disable sync for the folder containing the virus. Syncing with the virus-folder enabled still fails though.

I tried to delete the message that was older than the last message recieved in the virus-folder, but that didn't work.
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Similar Threads

Why Join?

Registering let's you ask questions, makes it easier to search, displays any files attached to posts, and notifies you about replies.

blog.zimbra.com




 

SEO by vBSEO ©2011, Crawlability, Inc.