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Thread: Gmail sync failure due to virus in inbox

  1. #1
    vin23 is offline Starter Member
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    Default Gmail sync failure due to virus in inbox

    Hi all,
    I just started using Zimbra and set it up with my Gmail account. While syncing one of my folders AVG gives me a warning about a JS/Redir.AB infection and automatically removes the infected file. Zimbra then refuses to sync any further.
    The file in question is %APPDATA%\Local\Zimbra\Zimbra Desktop\store\incoming\very-long-number-###.msg where the ### gets incremented every time Zimbra tries to sync again.

    Is there a way to identify this email and remove it through Gmail's web-interface? (or another way to get Zimbra working again )

    The debug from Zimbra is posted below (the number after gmail.com seems to be the same type of # as the one in the AVG filename, only larger).
    I'm using Zimbra Desktop 2.0.1 on Windows 7 SP1 x64 with AVG Business Edition 9.0.894

    Thanks in advance!

    Code:
    Debug message: Unexpected tag in response(expected C18 but got C17)
    
    Exception:
    
    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
    ExceptionId:sync-mbox-######@gmail.com:1302633359267:d3634b763c569b83
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:165)
    	at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:132)
    	at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:94)
    	at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:53)
    	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:254)
    	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:219)
    	at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:430)
    	at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:460)
    	at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:397)
    	at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:262)
    	at java.util.TimerThread.mainLoop(Unknown Source)
    	at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Folder' failed
    ExceptionId:sync-mbox-######@gmail.com:1302633359267:d3634b763c569b83
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	at com.zimbra.cs.datasource.imap.ImapSync.syncFailed(ImapSync.java:363)
    	at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:304)
    	at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:235)
    	at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:160)
    	... 11 more
    Caused by: com.zimbra.common.service.ServiceException: system failure: Error while fetching message for UID 1428
    ExceptionId:sync-mbox-######@gmail.com:1302633359267:d3634b763c569b83
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248)
    	at com.zimbra.cs.datasource.imap.ImapFolderSync.checkCanContinue(ImapFolderSync.java:1111)
    	at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:783)
    	at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:678)
    	at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessages(ImapFolderSync.java:292)
    	at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:301)
    	... 13 more
    Caused by: com.zimbra.cs.mailclient.MailException: Unexpected tag in response(expected C18 but got C17)
    	at com.zimbra.cs.mailclient.imap.ImapRequest.checkStatus(ImapRequest.java:122)
    	at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:113)
    	at com.zimbra.cs.mailclient.imap.ImapConnection.uidFetch(ImapConnection.java:336)
    	at com.zimbra.cs.mailclient.imap.ImapConnection.uidFetch(ImapConnection.java:382)
    	at com.zimbra.cs.mailclient.imap.ImapConnection.uidFetch(ImapConnection.java:399)
    	at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:779)
    	... 16 more
    
    If issue persists please post description and debug information here.

  2. #2
    vin23 is offline Starter Member
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    Default

    Zimbra is syncing again now I found out how to disable sync for the folder containing the virus. Syncing with the virus-folder enabled still fails though.

    I tried to delete the message that was older than the last message recieved in the virus-folder, but that didn't work.

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