Hi all,
I just started using Zimbra and set it up with my Gmail account. While syncing one of my folders AVG gives me a warning about a JS/Redir.AB infection and automatically removes the infected file. Zimbra then refuses to sync any further.
The file in question is %APPDATA%\Local\Zimbra\Zimbra Desktop\store\incoming\very-long-number-###.msg where the ### gets incremented every time Zimbra tries to sync again.
Is there a way to identify this email and remove it through Gmail's web-interface? (or another way to get Zimbra working again)
The debug from Zimbra is posted below (the number after gmail.com seems to be the same type of # as the one in the AVG filename, only larger).
I'm using Zimbra Desktop 2.0.1 on Windows 7 SP1 x64 with AVG Business Edition 9.0.894
Thanks in advance!
Code:Debug message: Unexpected tag in response(expected C18 but got C17) Exception: com.zimbra.common.service.ServiceException: system failure: Folder sync failed ExceptionId:sync-mbox-######@gmail.com:1302633359267:d3634b763c569b83 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:165) at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:132) at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:94) at com.zimbra.cs.offline.GMailImport.importData(GMailImport.java:53) at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:254) at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:219) at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(DataSourceMailbox.java:430) at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataSourceMailbox.java:460) at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(DataSourceMailbox.java:397) at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbox.java:262) at java.util.TimerThread.mainLoop(Unknown Source) at java.util.TimerThread.run(Unknown Source) Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Folder' failed ExceptionId:sync-mbox-######@gmail.com:1302633359267:d3634b763c569b83 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.cs.datasource.imap.ImapSync.syncFailed(ImapSync.java:363) at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:304) at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(ImapSync.java:235) at com.zimbra.cs.datasource.imap.ImapSync.importData(ImapSync.java:160) ... 11 more Caused by: com.zimbra.common.service.ServiceException: system failure: Error while fetching message for UID 1428 ExceptionId:sync-mbox-######@gmail.com:1302633359267:d3634b763c569b83 Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:248) at com.zimbra.cs.datasource.imap.ImapFolderSync.checkCanContinue(ImapFolderSync.java:1111) at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:783) at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:678) at com.zimbra.cs.datasource.imap.ImapFolderSync.syncMessages(ImapFolderSync.java:292) at com.zimbra.cs.datasource.imap.ImapSync.syncMessages(ImapSync.java:301) ... 13 more Caused by: com.zimbra.cs.mailclient.MailException: Unexpected tag in response(expected C18 but got C17) at com.zimbra.cs.mailclient.imap.ImapRequest.checkStatus(ImapRequest.java:122) at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:113) at com.zimbra.cs.mailclient.imap.ImapConnection.uidFetch(ImapConnection.java:336) at com.zimbra.cs.mailclient.imap.ImapConnection.uidFetch(ImapConnection.java:382) at com.zimbra.cs.mailclient.imap.ImapConnection.uidFetch(ImapConnection.java:399) at com.zimbra.cs.datasource.imap.ImapFolderSync.fetchMessages(ImapFolderSync.java:779) ... 16 more If issue persists please post description and debug information here.


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