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Thread: Desktop 7 beta suddenly won't start

  1. #1
    tracyajones is offline New Member
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    Default Desktop 7 beta suddenly won't start

    It was working a week or so ago.. Now it dies with the following stack trace. I did try re-installing

    name=xxx;version=7.0;build=10706;release=BETA;os=M ac OS X i386 10.6.6;server=6.0.8



    2011-02-18 15:06:30,425 INFO [Shutdown] [] log - Shutdown hook executing
    2011-02-18 15:06:30,425 INFO [Shutdown] [] log - Graceful shutdown SelectChannelConnector@127.0.0.1:63870
    2011-02-18 15:06:30,435 INFO [Shutdown] [] log - Graceful shutdown org.mortbay.jetty.webapp.WebAppContext@15f7107{/service,/Applications/Zimbra Desktop/jetty/webapps/service}
    2011-02-18 15:06:30,435 INFO [Shutdown] [] log - Graceful shutdown org.mortbay.jetty.webapp.WebAppContext@1786b98{/zimbra,/Applications/Zimbra Desktop/jetty/webapps/zimbra}
    2011-02-18 15:06:30,435 INFO [Shutdown] [] log - Graceful shutdown org.mortbay.jetty.webapp.WebAppContext@648938{/zimlet,/Applications/Zimbra Desktop/jetty/webapps/zimlet}
    2011-02-18 15:06:30,467 ERROR [backup-timer] [] offline - Unable to backup accounts due to exception
    com.zimbra.common.service.ServiceException: system failure: unable to stream response to disk
    ExceptionId:backup-timer:1298070390467:6f2c6b4ae38170a4
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.offline.backup.AccountBackupProducer .makeBackup(AccountBackupProducer.java:141)
    at com.zimbra.cs.offline.backup.AccountBackupProducer .makeBackup(AccountBackupProducer.java:188)
    at com.zimbra.cs.offline.backup.AccountBackupProducer .backupAccounts(AccountBackupProducer.java:211)
    at com.zimbra.cs.offline.backup.AccountBackupProducer .backupAllAccounts(AccountBackupProducer.java:228)
    at com.zimbra.cs.offline.backup.BackupTimer.run(Backu pTimer.java:115)
    Caused by: java.io.IOException: chunked stream ended unexpectedly
    at org.apache.commons.httpclient.ChunkedInputStream.g etChunkSizeFromInputStream(ChunkedInputStream.java :252)
    at org.apache.commons.httpclient.ChunkedInputStream.n extChunk(ChunkedInputStream.java:221)
    at org.apache.commons.httpclient.ChunkedInputStream.r ead(ChunkedInputStream.java:176)
    at java.io.FilterInputStream.read(FilterInputStream.j ava:116)
    at org.apache.commons.httpclient.AutoCloseInputStream .read(AutoCloseInputStream.java:108)
    at java.io.FilterInputStream.read(FilterInputStream.j ava:90)
    at org.apache.commons.httpclient.AutoCloseInputStream .read(AutoCloseInputStream.java:127)
    at com.zimbra.common.util.FileUtil.copy(FileUtil.java :259)
    at com.zimbra.cs.offline.backup.AccountBackupProducer .makeBackup(AccountBackupProducer.java:137)
    ... 4 more
    2011-02-18 15:06:30,468 INFO [backup-timer] [] offline - Waiting until next backup at Fri Feb 25 15:06:06 PST 2011
    2011-02-18 15:06:30,718 WARN [btpool0-2] [mid=6;] misc - Archive Formatter warning: com.zimbra.common.service.ServiceException: system failure: archive error
    ExceptionId:btpool0-2:1298070390718:6f2c6b4ae38170a4
    Code:service.FAILURE: org.mortbay.jetty.EofException

  2. #2
    jflanigan is offline Zimbra Employee
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    Default

    This stack trace is more a symptom than a cause; it just shows normal behavior when a shutdown is triggered.

    There might be something prior to this in the log that indicates why it is shutting down unexpectedly. Any pattern to the shutdown; does it occur when you take some particular action?

  3. #3
    tracyajones is offline New Member
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    I just start it up, it complains of a script taking too long. Script: file:///Applications/Zimbra%20Desktop/macos/prism/Prism.app/Contents/Resources/modules/WebAppProperties.jsm:213. Then regarless if i continue or stop the script i get

    Couldn't access Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra :: Forums

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