Too_many_contacts

[SwissJon]

On a regular basis, when I email a new email address that I don't have in my contacts list, I get the error message below. Our server is running the latest release of Zimbra 6.0.10_GA_2692. I am running Outlook 2010 32bit with ZCO version 6.0.6058.8

I've searched the forums and site and this error seems to be only on version 5. There appears to be a contact limit of 10000, and one of my contacts folders contains more than 9500 contacts so I can imagine this limit has been exceeded.. How do I raise the limit? We're a multinational company with more than 40,000 employees, so 10,000 isn't going to work for us.

The error message is as below

<SyncError><Request><soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><userAgent name="ZimbraConnectorForOutlook" version="6.0.6058.8"/><nonotify/><noqualify/><account by="id">8d8817d9-1868-4e1b-a404-86d8a7b7ca37</account><authToken>0_9d0796a0cca2eb23168d34ff4d211 3a793a40262_69643d33363a38643838313764392d31383638 2d346531622d613430342d3836643861376237636133373b65 78703d31333a313239353539363039303639333b747970653d 363a7a696d6272613b</authToken><nosession/></context></soap:Header><soap:Body><CreateContactRequest xmlns="urn:zimbraMail"><cn l="2032"><a n="email">nicole.voillat@batachildrensprogram.or g</a><a n="fileAs">1</a><a n="firstName"></a><a n="fullName"></a><a n="lastName"></a><a n="middleName"></a><a n="namePrefix"></a><a n="nameSuffix"></a></cn></CreateContactRequest></soap:Body></soap:Envelope></Request><Response><soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><change token="104194"/></context></soap:Header><soap:Body><soap:Fault><soap:Code><soa p:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>exceeded limit of 10000 contacts</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>mail.TOO_MANY_CONTACTS</Code><Trace>com.zimbra.cs.mailbox.MailServiceExcep tion: exceeded limit of 10000 contacts
ExceptionId:btpool0-98://zimbra.bata.com/service/soap/CreateContactRequest:1295423368418:7a37969d169d948 6
Code:mail.TOO_MANY_CONTACTS Arglimit, NUM, "10000")
at com.zimbra.cs.mailbox.MailServiceException.TOO_MAN Y_CONTACTS(MailServiceException.java:294)
at com.zimbra.cs.mailbox.Mailbox.updateContactCount(M ailbox.java:998)
at com.zimbra.cs.mailbox.Contact.create(Contact.java: 563)
at com.zimbra.cs.mailbox.Mailbox.createContact(Mailbo x.java:5779)
at com.zimbra.cs.service.mail.CreateContact.createCon tacts(CreateContact.java:239)
at com.zimbra.cs.service.mail.CreateContact.handle(Cr eateContact.java:96)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:155)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.DebugHandler.handle(Debu gHandler.java:77)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:413)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
</Trace><a t="NUM" n="limit">10000</a></Error></soapetail></soap:Fault></soap:Body></soap:Envelope></Response></SyncError>