Zimbra Desktop Mac 2.01 Will Not Start - Javascript Error

[Danno321]

Error:

"Couldn't access Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop."

Reinstalled ZD2 over existing and still no fix. Is the Mac Javascript gummed up ? Nothing in \log folder. Webmail and Thunderbird still work so something directly related to ZD2...

[Danno321]

Here is log entries:

2010-12-31 09:44:38,630 INFO [sync-timer-dir] [] offline - dsync: remote server version: 6.0.7_GA_2476.RHEL4 20100625125346 20100625-1255 NETWORK
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailForwardingAddressMaxNumAddrs
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefIMToasterEnabled
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefCalendarApptAllowAtendeeEdit
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefSharedAddrBookAutoCompleteEnabled
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailForwardingAddressMaxLength
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraAdminConsoleUIComponents
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureReadReceiptsEnabled
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMaxContactsPerPage
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraContactAutoCompleteMaxResults
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureDiscardInFiltersEnabled
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefGetMailAction
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefConversationOrder
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefAccountTreeOpen
2010-12-31 09:44:38,630 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefShowCalendarWeek
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailWhitelistMaxNumEntries
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraWebClientShowOfflineLink
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefCalendarAllowPublishMethodInvite
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefMailSelectAfterDelete
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraDataSourceCalendarPollingInterval
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraSmtpRestrictEnvelopeFrom
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraCalendarResourceDoubleBookingAllowed
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraCalendarShowResourceTabs
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefFolderColorEnabled
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefAdminConsoleWarnOnExit
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureBriefcaseSlidesEnabled
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefCalendarSendInviteDeniedAutoReply
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefConvReadingPaneLocation
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefItemsPerVirtualPage
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureMobilePolicyEnabled
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraIsDelegatedAdminAccount
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefContactsDisableAutocompleteOnContactGrou pMembers
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefCalendarAutoAddInvites
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefReadingPaneLocation
2010-12-31 09:44:38,631 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefStandardClientAccessibilityMode
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraDataSourcePop3PollingInterval
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefMailSendReadReceipts
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMaxVoiceItemsPerPage
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMailBlacklistMaxNumEntries
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefAutoCompleteQuickCompletionOnComma
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureConfirmationPageEnabled
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraDataSourceRssPollingInterval
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefCalendarAllowForwardedInvite
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureBriefcaseDocsEnabled
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraDataSourceImapPollingInterval
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraIMService
2010-12-31 09:44:38,632 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureImportExportFolderEnabled
2010-12-31 09:44:38,638 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureBriefcaseSpreadsheetEnabled
2010-12-31 09:44:38,638 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefMandatorySpellCheckEnabled
2010-12-31 09:44:38,638 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefCalendarShowPastDueReminders
2010-12-31 09:44:38,638 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraMaxMailItemsPerPage
2010-12-31 09:44:38,638 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraFeatureManageZimlets
2010-12-31 09:44:38,638 WARN [sync-timer-dir] [] misc - checkValue: no attribute info for: zimbraPrefCalendarApptVisibility
2010-12-31 09:44:39,592 DEBUG [sync-timer-dir] [] offline - dsync: synchronized account: removed@removed.com
2010-12-31 09:44:39,595 ERROR [sync-timer-dir] [] offline - sync failure: removed@removed.com
com.zimbra.common.service.ServiceException: invalid request: unable to modify attr: zimbraCreateTimestamp
ExceptionId:sync-timer-dir:1293810279595:4424b0ad5162410a
Code:service.INVALID_REQUEST
at com.zimbra.common.service.ServiceException.INVALID _REQUEST(ServiceException.java:260)
at com.zimbra.cs.account.offline.OfflineProvisioning. validateIdentityAttrs(OfflineProvisioning.java:162 8)
at com.zimbra.cs.account.offline.OfflineProvisioning. modifyIdentity(OfflineProvisioning.java:1708)
at com.zimbra.cs.account.offline.DirectorySync.syncId entity(DirectorySync.java:355)
at com.zimbra.cs.account.offline.DirectorySync.syncAc count(DirectorySync.java:236)
at com.zimbra.cs.account.offline.DirectorySync.sync(D irectorySync.java:175)
at com.zimbra.cs.account.offline.DirectorySync.syncAl lAccounts(DirectorySync.java:137)
at com.zimbra.cs.account.offline.DirectorySync.access $000(DirectorySync.java:55)
at com.zimbra.cs.account.offline.DirectorySync$1.run( DirectorySync.java:70)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

[Danno321]

Fixed: Ran "Disk Utility" REPAIR. Then restarted Mac OS X.

[DavidPassmore]

Same error here, although the disk repair did not solve the problem. What next?

[DavidPassmore]

Had to restart the machine after doing the disk repair before I could get Zimbra to respond. Working now.

[Danno321]

Good to hear that someone else confirmed this Mac OS X problem. It only happened one time to me so far so let's keep figures crossed.

To fix: run Disk Utility File Repair then Reboot.

[ljones60607]

New install of Zimbra Desktop Mac 2.01 / OSX 10.6.5. Experiencing same problem as above; fixes listed did not resolve the problem.

[Danno321]

Confirm that you closed all applications and none hung (check Apple -> Force Quit). Run Disk Utility 'Repair Disk Permissions' on 'Macintosh HD'. Then reboot. Still a problem? Update to Mac OS X to 10.6.6. Still a problem?

[ljones60607]

Originally Posted by Danno321

Confirm that you closed all applications and none hung (check Apple -> Force Quit). Run Disk Utility 'Repair Disk Permissions' on 'Macintosh HD'. Then reboot. Still a problem? Update to Mac OS X to 10.6.6. Still a problem?

Have done all of the above, including reinstalling of Java and assuring localhost is correctly configured. No log generated by the ZD application to assist in troubleshooting. Many thanks

[Danno321]

Originally Posted by ljones60607

Have done all of the above, including reinstalling of Java and assuring localhost is correctly configured. No log generated by the ZD application to assist in troubleshooting. Many thanks

Nothing in Mac Syslog? Tried creating a new Mac login to test?