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Thread: [SOLVED] SSL connection failure, bad record MAC

  1. #1
    Armor is offline Member
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    Dec 2009
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    Default [SOLVED] SSL connection failure, bad record MAC

    Hi. Just had to re-install ZD, getting this error when trying to load my emails etc.

    SSL connection failure. Please check host and port settings.

    Debug message: bad record MAC

    Exception:

    com.zimbra.common.service.ServiceException: system failure: InitialSync.syncMessagesAsTgz
    ExceptionId:sync-mbox-papillion@armorstorages.com:1290804248671:5ce19e49 76d73334
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:55)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1032)
    at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:960)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:433)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:323)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:397)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:376)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:387)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:198)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:182)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:177)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:119)
    at com.zimbra.cs.mailbox.ZcsMailbox.syncOnTimer(ZcsMa ilbox.java:100)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Unable to read/write message id=4887
    ExceptionId:sync-mbox-papillion@armorstorages.com:1290804248671:5ce19e49 76d73334
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1180)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1027)
    ... 14 more
    Caused by: javax.net.ssl.SSLException: bad record MAC
    at com.sun.net.ssl.internal.ssl.Alerts.getSSLExceptio n(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(U nknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(U nknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.AppInputStream.read(U nknown Source)
    at java.io.BufferedInputStream.fill(Unknown Source)
    at java.io.BufferedInputStream.read(Unknown Source)
    at org.apache.commons.httpclient.ChunkedInputStream.g etChunkSizeFromInputStream(ChunkedInputStream.java :249)
    at org.apache.commons.httpclient.ChunkedInputStream.n extChunk(ChunkedInputStream.java:220)
    at org.apache.commons.httpclient.ChunkedInputStream.r ead(ChunkedInputStream.java:175)
    at java.io.FilterInputStream.read(Unknown Source)
    at org.apache.commons.httpclient.AutoCloseInputStream .read(AutoCloseInputStream.java:107)
    at java.io.FilterInputStream.read(Unknown Source)
    at java.util.zip.InflaterInputStream.fill(Unknown Source)
    at java.util.zip.InflaterInputStream.read(Unknown Source)
    at java.util.zip.GZIPInputStream.read(Unknown Source)
    at com.zimbra.common.util.tar.TarBuffer.readBlock(Tar Buffer.java:257)
    at com.zimbra.common.util.tar.TarBuffer.readRecord(Ta rBuffer.java:223)
    at com.zimbra.common.util.tar.TarInputStream.read(Tar InputStream.java:349)
    at com.zimbra.common.util.CopyInputStream.read(CopyIn putStream.java:70)
    at java.io.InputStream.read(Unknown Source)
    at com.zimbra.cs.store.BlobBuilder.append(BlobBuilder .java:115)
    at com.zimbra.cs.store.file.FileBlobStore.storeIncomi ng(FileBlobStore.java:84)
    at com.zimbra.cs.store.StoreManager.storeIncoming(Sto reManager.java:86)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1175)
    ... 15 more

  2. #2
    jflanigan is offline Zimbra Employee
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    Default

    What version of ZCS and ZD is this occuring with?

  3. #3
    Armor is offline Member
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    Default

    not sure about ZCS, sorry, I just downloaded 2.0, running XP, it is a Zimbra account, not gmail etc...

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by Armor View Post
    not sure about ZCS, sorry,
    You can get the ZCS version by logging into the email account and entering the following into the search bar (then hit enter):

    Code:
    $set: get version
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    Armor is offline Member
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    it won't let me log in right now... it just sits on the "loading" screen, I tried to click, load HTML , but when I entered the code you gave it came back with no results, not a version.
    I will try again tomorrow, unless you have another idea! ~thanks~

  6. #6
    Armor is offline Member
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    Default

    ZCS version 6.0.4_GA_2038.UBUNTU8

  7. #7
    jflanigan is offline Zimbra Employee
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    Default

    Were you previously able to use ZD 2.0 GA with this server?
    or
    Do you have colleagues using ZD 2.0 GA with this server?

    Basically try to narrow this down a bit; not sure if it's just a problem with specific messages in your mailbox or a general network/config issue. The error indicates that something went wrong with the SSL handshake; which could happen for a variety of reasons.

  8. #8
    Armor is offline Member
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    Yes, I am currenly using 2.0 on another PC with a different email. I even tried that email addr on the new PC to no avail.

  9. #9
    Armor is offline Member
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    Quote Originally Posted by jflanigan View Post
    Were you previously able to use ZD 2.0 GA with this server?
    or
    Do you have colleagues using ZD 2.0 GA with this server?

    Basically try to narrow this down a bit; not sure if it's just a problem with specific messages in your mailbox or a general network/config issue. The error indicates that something went wrong with the SSL handshake; which could happen for a variety of reasons.
    I am still unable to send/receive mail, any help would be appreciated. There are times I try to login online instead of ZD, and it just sits on the loading screen, never loading...
    We normally only use ZD, web is just in case we are out of office.
    Please let me know if you need more info. thank you!

  10. #10
    Armor is offline Member
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    Default uninstalled, and tried again, ssl connection error

    ok, tried to uninstall, and re-try ZD 2.0

    it loaded about 10 emails, then I get the error, cannot send or receive at all still....

    running on XP Pro
    ZCS version 6.0.4_GA_2038.UBUNTU8

    SSL connection failure. Please check host and port settings.

    Debug message: bad record MAC

    Exception:

    com.zimbra.common.service.ServiceException: system failure: InitialSync.syncMessagesAsTgz
    ExceptionId:btpool0-11:1291826407265:aeeb86271e2afb85
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:55)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1032)
    at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:960)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:433)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:323)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:397)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:376)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:387)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:198)
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:182)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:177)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:119)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:44)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:420)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:274)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:158)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:413)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Unable to read/write message id=4886
    ExceptionId:btpool0-11:1291826407265:aeeb86271e2afb85
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1180)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:1027)
    ... 38 more
    Caused by: javax.net.ssl.SSLException: bad record MAC
    at com.sun.net.ssl.internal.ssl.Alerts.getSSLExceptio n(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(U nknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(U nknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(Unknown Source)
    at com.sun.net.ssl.internal.ssl.AppInputStream.read(U nknown Source)
    at java.io.BufferedInputStream.fill(Unknown Source)
    at java.io.BufferedInputStream.read(Unknown Source)
    at org.apache.commons.httpclient.ChunkedInputStream.g etChunkSizeFromInputStream(ChunkedInputStream.java :249)
    at org.apache.commons.httpclient.ChunkedInputStream.n extChunk(ChunkedInputStream.java:220)
    at org.apache.commons.httpclient.ChunkedInputStream.r ead(ChunkedInputStream.java:175)
    at java.io.FilterInputStream.read(Unknown Source)
    at org.apache.commons.httpclient.AutoCloseInputStream .read(AutoCloseInputStream.java:107)
    at java.io.FilterInputStream.read(Unknown Source)
    at java.util.zip.InflaterInputStream.fill(Unknown Source)
    at java.util.zip.InflaterInputStream.read(Unknown Source)
    at java.util.zip.GZIPInputStream.read(Unknown Source)
    at com.zimbra.common.util.tar.TarBuffer.readBlock(Tar Buffer.java:257)
    at com.zimbra.common.util.tar.TarBuffer.readRecord(Ta rBuffer.java:223)
    at com.zimbra.common.util.tar.TarInputStream.read(Tar InputStream.java:349)
    at com.zimbra.common.util.CopyInputStream.read(CopyIn putStream.java:70)
    at java.io.InputStream.read(Unknown Source)
    at com.zimbra.cs.store.BlobBuilder.append(BlobBuilder .java:115)
    at com.zimbra.cs.store.file.FileBlobStore.storeIncomi ng(FileBlobStore.java:84)
    at com.zimbra.cs.store.StoreManager.storeIncoming(Sto reManager.java:86)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1175)
    ... 39 more

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