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Thread: keySequence is undefined

  1. #1
    tailgate89 is offline Junior Member
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    Default keySequence is undefined

    Ever since I upgraded to Zimbra 2.0, I've encountered problems. The most recent, I keep getting the same message keySequence is undefined. This recent problem has really hamstrung my email usage. Please advise.

  2. #2
    jmhe is offline Zimbra Employee
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    can you attach a screenshot? and steps to reproduce this problem? thanks.

  3. #3
    tailgate89 is offline Junior Member
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    Screen shot attached. Not much to say on steps...I open my email and whenever I try to click on any of the top tabs (minus mail or calendar - at times), I receive the error message.
    Attached Images Attached Images

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by tailgate89 View Post
    Screen shot attached. Not much to say on steps...I open my email and whenever I try to click on any of the top tabs (minus mail or calendar - at times), I receive the error message.
    Do you have any anti-virus/spyware/malware blocker running that may be interfering with ZD?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    tailgate89 is offline Junior Member
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    Since I have Zimbra Desktop on both my home and work cpu and have two completely different anti-virus running on both cpus and the same error is occurring, it may be safe to rule that out.

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by tailgate89 View Post
    Since I have Zimbra Desktop on both my home and work cpu and have two completely different anti-virus running on both cpus and the same error is occurring, it may be safe to rule that out.
    You may be correct but what about trying it with the a/v disabled just to make sure? You also haven't provided any details of which operating system is used nor whether it's a 32bit or 64bit system.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    tailgate89 is offline Junior Member
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    Tried shutting off a/v, same error appeared. Running 32bit. Windows xp

  8. #8
    tailgate89 is offline Junior Member
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    msg: this.__keySequence is undefined
    fileName: http://127.0.0.1:1088/zimbra/js/Star...v=101011163938
    lineNumber: 8763
    message: this.__keySequence is undefined
    name: TypeError
    stack: ()@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:8763 ("TV",(void 0))@http://127.0.0.1:1088/zimbra/js/Startup1_2_all.js?v=101011163938:17215 ("COMPOSE2")@http://127.0.0.1:1088/zimbra/js/Startup1_2_all.js?v=101011163938:16930 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_2_all.js?v=101011163938:19008 ([object Object])@http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:3098 ("SELECTION",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:2937 ("SELECTION",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:9676 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_2_all.js?v=101011163938:10600 ([object Object])@http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:3098 ("SELECTION",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:2937 ("SELECTION",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:9676 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:13407 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:13534 ([object Object])@http://127.0.0.1:1088/desktop/login.jsp?at=ae7b1e27-b840-4390-9e5b-c4b1d5c5514b:675 ([object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:3098 ("onmouseup",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:2937 ("onmouseup",[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:9676 ([object MouseEvent],"onmouseup",[object Object],[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:10663 ([object MouseEvent],[object Object],[object Object])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:10595 ([object MouseEvent])@http://127.0.0.1:1088/zimbra/js/Startup1_1_all.js?v=101011163938:10545

  9. #9
    jmhe is offline Zimbra Employee
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    it's this bug and we just fixed it for coming 2.0.1 release;

    https://bugzilla.zimbra.com/show_bug.cgi?id=53138

  10. #10
    tailgate89 is offline Junior Member
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    Thats great news.....so when in 2.0.1 release?

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