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Thread: [Zimbra Desktop 2.0][AOL Mail] Folder sync issue

  1. #1
    cirustoki is offline Beginner Member
    Join Date
    Oct 2010
    Rep Power

    Default [Zimbra Desktop 2.0][AOL Mail] Folder sync issue


    I recently installed Zimbra Desktop 2.0 (on Windows XP Pro SP3). Having used version 1.0 without any problem, I now encounter the following issue when I try to sync my AOL mail folders:

    Failure communicating with remote server. Please try again later.
    Debug message: Connection is closed
    com.zimbra.common.service.ServiceException: system failure: Folder sync failed
        at com.zimbra.common.service.ServiceException.FAILURE(
        at com.zimbra.cs.datasource.imap.ImapSync.importData(
        at com.zimbra.cs.datasource.imap.ImapSync.importData(
        at com.zimbra.cs.offline.OfflineImport.importData(
        at com.zimbra.cs.datasource.DataSourceManager.importData(
        at com.zimbra.cs.datasource.DataSourceManager.importData(
        at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLocalDataSources(
        at com.zimbra.cs.mailbox.DataSourceMailbox.sync(
        at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTimer(
        at com.zimbra.cs.mailbox.SyncMailbox$
        at java.util.TimerThread.mainLoop(Unknown Source)
        at Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Synchronization of folder 'Trash' failed
        at com.zimbra.common.service.ServiceException.FAILURE(
        at com.zimbra.cs.datasource.imap.ImapSync.syncFailed(
        at com.zimbra.cs.datasource.imap.ImapSync.syncRemoteFolders(
        at com.zimbra.cs.datasource.imap.ImapSync.syncFolders(
        at com.zimbra.cs.datasource.imap.ImapSync.importData(
        ... 10 more
    Caused by: Connection is closed
        at com.zimbra.cs.mailclient.imap.ImapConnection.sendRequest(
        at com.zimbra.cs.mailclient.imap.ImapRequest.send(
        at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(
        at com.zimbra.cs.mailclient.imap.ImapConnection.status(
        at com.zimbra.cs.datasource.imap.RemoteFolder.status(
        at com.zimbra.cs.datasource.imap.ImapFolderSync.createLocalFolder(
        at com.zimbra.cs.datasource.imap.ImapFolderSync.syncFolder(
        at com.zimbra.cs.datasource.imap.ImapSync.syncRemoteFolders(
        ... 12 more
    Server settings:
    Incoming - / Port - 993 (SSL)
    Outgoing - / Port - 587

    How do I solve this issue ?


  2. #2
    moazam is offline Junior Member
    Join Date
    Oct 2010
    Rep Power


    I have also same problem. Quite disappoint with this software

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