Failure communicating with remote server. Please try again later.

[dmenden]

From an install of zdesktop_2_0_b10580_win32.msi, I was able to add a Zimbra account connecting to zcs-NETWORK-6.0.6_GA (patched) without any problem. When I added another Zimbra account connecting to zcs-6.0.7_GA_2470 (open source), it downloaded all of the mail and calendar events, but now it can't sync new messages. The error message follows:

Debug message: Java heap space

Exception:

java.lang.OutOfMemoryError: Java heap space
    at java.util.Arrays.copyOfRange(Unknown Source)
    at java.lang.String.(Unknown Source)
    at java.lang.StringBuilder.toString(Unknown Source)
    at net.fortuna.ical4j.data.CalendarParserImpl.parseProperty(CalendarParserImpl.java:263)
    at net.fortuna.ical4j.data.CalendarParserImpl.parsePropertyList(CalendarParserImpl.java:196)
    at net.fortuna.ical4j.data.CalendarParserImpl.parseComponent(CalendarParserImpl.java:355)
    at net.fortuna.ical4j.data.CalendarParserImpl.parsePropertyList(CalendarParserImpl.java:193)
    at net.fortuna.ical4j.data.CalendarParserImpl.parseCalendar(CalendarParserImpl.java:161)
    at net.fortuna.ical4j.data.CalendarParserImpl.parseCalendarList(CalendarParserImpl.java:133)
    at net.fortuna.ical4j.data.CalendarParserImpl.parse(CalendarParserImpl.java:94)
    at com.zimbra.cs.mailbox.calendar.ZCalendar$ZCalendarBuilder.parse(ZCalendar.java:920)
    at com.zimbra.cs.mailbox.calendar.ZCalendar$ZCalendarBuilder.buildMulti(ZCalendar.java:894)
    at com.zimbra.cs.mailbox.calendar.ZCalendar$ZCalendarBuilder.build(ZCalendar.java:878)
    at com.zimbra.cs.mime.handler.TextCalendarHandler.analyze(TextCalendarHandler.java:77)
    at com.zimbra.cs.mime.handler.TextCalendarHandler.getICalendar(TextCalendarHandler.java:52)
    at com.zimbra.cs.mime.ParsedMessage.analyzePart(ParsedMessage.java:1101)
    at com.zimbra.cs.mime.ParsedMessage.analyzeNonBodyParts(ParsedMessage.java:433)
    at com.zimbra.cs.mime.ParsedMessage.analyzeFully(ParsedMessage.java:467)
    at com.zimbra.cs.mailbox.CalendarItem.getIndexDocuments(CalendarItem.java:342)
    at com.zimbra.cs.mailbox.CalendarItem.generateIndexData(CalendarItem.java:218)
    at com.zimbra.cs.mailbox.IndexHelper.indexItemList(IndexHelper.java:848)
    at com.zimbra.cs.mailbox.IndexHelper.indexDeferredItemsInternal(IndexHelper.java:367)
    at com.zimbra.cs.mailbox.IndexHelper.indexDeferredItems(IndexHelper.java:284)
    at com.zimbra.cs.mailbox.IndexHelper.maybeIndexDeferredItems(IndexHelper.java:240)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:4341)
    at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.java:4334)
    at com.zimbra.cs.mailbox.InitialSync.saveMessage(InitialSync.java:1207)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTgz(InitialSync.java:1027)
    at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:960)
    at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:433)
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:323)
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:397)

[phoenix]

WHat operating system is this installed on and how much RAM is on the machine?

[dmenden]

The client machine is Windows XP SP3 with 3G of RAM.

[kirme3]

I'm getting the same error on Windows 7 64-bit.

[jflanigan]

At first glance it looks like you have an appointment request in your mailbox which is rather large; too large for our default heap size settings so we are running out of heap when trying to parse it.

You can try increasing the maximum heap size in <ZD data>/conf/zdesktop.conf. You should find a line that looks like this:

java.arg.4=-Xmx120m

Change the value to -Xmx256m, save, and then restart ZD and try again. Since you are on Windows; when restarting be sure to select Quit from the system tray icon.

If that doesn't work, try 512 and so on. Please let us know what value works for you, or if this doesn't help.

<ZD data> can be found at:

Mac: ~/Library/Zimbra Desktop

Linux: ~/zdesktop

Windows XP: C:\Documents and Settings\<user>\Local Settings\Application Data\Zimbra\Zimbra Desktop

Windows 7/Vista: C:\Users\<user>\AppData\Local\Zimbra\Zimbra Desktop

[mphillips]

I have the same issue as well. A e-mail with large attachments seems to be stuck. I get the following error:

Failure communicating with remote server. Please try again later.

Debug message: Java heap space

Exception:

java.lang.OutOfMemoryError: Java heap space
at java.util.Arrays.copyOf(Unknown Source)
at java.io.ByteArrayOutputStream.write(Unknown Source)
at com.sun.mail.util.ASCIIUtility.getBytes(ASCIIUtili ty.java:256)
at javax.mail.internet.MimeMessage.parse(MimeMessage. java:335)
at javax.mail.internet.MimeMessage.(MimeMessage.java: 205)
at com.sun.mail.handlers.message_rfc822.getContent(me ssage_rfc822.java:98)
at javax.activation.DataSourceDataContentHandler.getC ontent(Unknown Source)
at javax.activation.DataHandler.getContent(Unknown Source)
at javax.mail.internet.MimeBodyPart.getContent(MimeBo dyPart.java:630)
at com.zimbra.cs.mime.Mime.getMessageContent(Mime.jav a:410)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:231)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:213)
at com.zimbra.cs.mime.MimeVisitor.accept(MimeVisitor. java:176)
at com.zimbra.cs.mime.ExpandMimeMessage.expand(Expand MimeMessage.java:86)
at com.zimbra.cs.mime.ParsedMessage.init(ParsedMessag e.java:286)
at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed Message.java:229)
at com.zimbra.cs.mime.ParsedMessage.initialize(Parsed Message.java:193)
at com.zimbra.cs.mime.ParsedMessage.(ParsedMessage.ja va:140)
at com.zimbra.cs.mime.ParsedMessage.(ParsedMessage.ja va:135)
at com.zimbra.cs.mailbox.CalendarItem.storeUpdatedBlo b(CalendarItem.java:2057)
at com.zimbra.cs.mailbox.CalendarItem.createBlob(Cale ndarItem.java:2122)
at com.zimbra.cs.mailbox.CalendarItem.create(Calendar Item.java:486)
at com.zimbra.cs.mailbox.Mailbox.createCalendarItem(M ailbox.java:5691)
at com.zimbra.cs.mailbox.Mailbox.setCalendarItem(Mail box.java:3775)
at com.zimbra.cs.mailbox.InitialSync.setCalendarItem( InitialSync.java:846)
at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:652)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:267)
at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini tialSync.java:397)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:377)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:387)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:198)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:182)

If issue persists please post description and debug information here.

I have changed the Xmx= 256, 512, 1024, 2048m and I still get the same message.

Zimbra Desktop 2, on Ubuntu 10.04 x64, 4gb ram
ZCS 6 on Centos.

Mark

[jflanigan]

On Linux you'll need to change the Xmx in bin/zdesktop under your user data directory (typically /home/<user>/zdesktop).

You should find a MAILBOXD_JAVA_OPTIONS property around line 298.

To make sure you're actually affecting the runtime, you can do a ps -eaf | grep zimbra and note the XmX option displayed.