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Thread: [SOLVED] zdesktop error report(2010-10-11 10:36):Unknown attribute:custom1

  1. #1
    Chip4Par is offline Junior Member
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    Question [SOLVED] zdesktop error report(2010-10-11 10:36):Unknown attribute:custom1

    I am getting this error constantly:

    Product name: Zimbra Desktop
    Product version: 1.0.4
    Build ID: 1833
    Release type: R
    OS Platform: Windows XP x86 5.1
    Time of event: 2010-10-11 10:36:26
    Error type: Unknown attribute: custom1
    Item ID: 7
    Error summary: Yahoo address book synchronization failed

    ----------------------------------------------------------------------------
    Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
    ----------------------------------------------------------------------------



    ----------------------------------------------------------------------------
    Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
    ----------------------------------------------------------------------------

    java.lang.IllegalArgumentException: Unknown attribute: custom1
    at com.zimbra.cs.offline.ab.yab.ContactData.getAttrib ute(ContactData.java:439)
    at com.zimbra.cs.offline.ab.yab.ContactData.getSimple (ContactData.java:178)
    at com.zimbra.cs.offline.ab.yab.ContactData.<init>(Co ntactData.java:87)
    at com.zimbra.cs.offline.ab.yab.SyncSession.getContac tEvent(SyncSession.java:197)
    at com.zimbra.cs.offline.ab.yab.SyncSession.getSyncRe quest(SyncSession.java:180)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:97)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:70)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:59)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:157)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

    --------------------------------------------------------------------------

    I have complete deleted all of my Yahoo contacts and still get it. I cannot seem to find a field called 'custom1' in my Zimbra contacts.

  2. #2
    jflanigan is offline Zimbra Employee
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    Arrow

    The custom1 field is shown under the Other: section in Zimbra. If you have any values here it could cause this kind of error.

    Also, the general problem of address book sync failure due to unknown/unexpected fields is a known bug which is currently scheduled for inclusion in our upcoming 2.0.1 release.

    Bug 51545 - Yahoo address book sync fails if more than 3 addresses are added to a given contact

  3. #3
    Chip4Par is offline Junior Member
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    Thumbs up error Continues

    Thanks for teh reply. I went throught every contact in my address book and deleted every entry in the Other tab. I am still getting the error. Could there be another field I am missing? I understand it is a known bug but I'd like to repair if possible.

    Thanks again.

  4. #4
    jflanigan is offline Zimbra Employee
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    Default

    It is possible that now that you have removed the field part of our code is still trying to push the update back to Yahoo; in other words we are trying to delete the field from Yahoo but getting stuck. The easiest thing to do might be to reset the account in the Zimbra Desktop setup page. This will require you to re-download your data from Yahoo, so depending on how much data you have this could take some time.

  5. #5
    anzola is offline Member
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    Also check if you have any contacts with more than 3 email addresses. Only 3 are allowed for now, until 2.0.1.

  6. #6
    Chip4Par is offline Junior Member
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    Thumbs up Problem Resolved


    I followed your recommendations. Limited emails to 2 and reset the desktop.

    I exported my address book then imported it into a blank Yahoo contact. I got errors on the import to Yahoo so I exported from Yahoo and compared the 2 cvs files. I found the errors, fixed them and imported back to Zimbra.

    So far no more error codes!

    Thank you for the help!

  7. #7
    anzola is offline Member
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    Great to hear that! You can actually have 3 emails. More than that and you start having sync problems.

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