[SOLVED] ZD Desktop Beta 4 not starting on Mac 10.6

[tkramis]

Hi all

Since about Beta 2 my ZD would not start anymore on Mac OS 10.6.2-4. I've reinstalled ZD several times. This also happens for many other users I know. The log provides the following output:

2010-08-16 07:08:48,743 ERROR [btpool0-5] [] log - /zimbra/desktop/login.jsp
java.lang.VerifyError: (class: org/apache/jsp/desktop/login_jsp, method: _jspx_meth_zd_auth_0 signature: (Ljavax/servlet/jsp/PageContextZ) Incompatible argument to function
at java.lang.Class.getDeclaredConstructors0(Native Method)
at java.lang.Class.privateGetDeclaredConstructors(Cla ss.java:2389)
at java.lang.Class.getConstructor0(Class.java:2699)
at java.lang.Class.newInstance0(Class.java:326)
at java.lang.Class.newInstance(Class.java:308)
at org.apache.jasper.servlet.JspServletWrapper.getSer vlet(JspServletWrapper.java:193)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:372)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:486)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:380)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:853)
at com.zimbra.webClient.servlet.JspServlet.service(Js pServlet.java:64)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1166)
at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(Set HeaderFilter.java:79)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:241)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1157)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:388)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:924)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:547)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:212)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:413)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

Can anyone help me with this?

[jmhe]

Please open Terminal, and run the following command. Then Paste the output here.

java -version

[tkramis]

java version "1.6.0_20"
Java(TM) SE Runtime Environment (build 1.6.0_20-b02-279-10M3065)
Java HotSpot(TM) 64-Bit Server VM (build 16.3-b01-279, mixed mode)

[jmhe]

please try these steps, see whether it gets better:

1) quit zd
2) rename this folder to jsp.bak:
/Users/<your_user_id>/Library/Zimbra Desktop/data/tmp/jetty/zimbra/jsp
3) start zd

[tkramis]

No success, still the same result

[jmhe]

you got the identical error or it's complaining about a different *.jsp file? do you see a new "jsp" folder was created, next to the one you renamed?

[tkramis]

Finally resolved this. If any jar Files that conflict with ZD are located in Library > Java > Extension, ZD wouldn't work.

[jmhe]

good catch. could you share more info about the conflict? how did you solve the conflict?