Gmail communication failure

[rsand]

I have installed zdesktop_2_0_beta1_b10343_win32 on a windows 7 x64 machine and have been unable to get my main gmail account to finish its sync. Its large, but I could get it to finish in Zimbra 1.0.4. Yes, I uninstalled 1.0.4 before installing 2.0 beta.

I've tried resetting the account and totally uninstalling and reinstalling the application (including deleting the folder in /AppData/Local). I have also noticed the mouseover on each account in the desktop window does not update the mailbox size until I close and restart the program.

I'm getting the following error:

Failure communicating with remote server. Please try again later.

Debug message: Unexpected tag in response(expected C28 but got C27)

Exception:

com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Sent' failed
ExceptionId:btpool0-29:1273863474931:4ea9572963991794
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.ImapSync.syncFailed(ImapS ync.java:345)
at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:307)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:239)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:154)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:102)
at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:253)
at com.zimbra.cs.mailbox.DataSourceMailbox.importData (DataSourceMailbox.java:470)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:434)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:486)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:44)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:419)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:273)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
at org.mortbay.jetty.Server.handle(Server.java:326)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
Caused by: com.zimbra.common.service.ServiceException: system failure: Error while fetching message for UID 245
ExceptionId:btpool0-29:1273863474931:4ea9572963991794
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.ImapFolderSync.checkCanCo ntinue(ImapFolderSync.java:1144)
at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:802)
at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:720)
at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:239)
at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:304)
... 36 more
Caused by: com.zimbra.cs.mailclient.MailException: Unexpected tag in response(expected C28 but got C27)
at com.zimbra.cs.mailclient.imap.ImapRequest.checkSta tus(ImapRequest.java:122)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:113)
at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:324)
at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:370)
at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:387)
at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:798)
... 39 more

If issue persists please post description and debug information here.

[rsand]

I may have found the issue, but I don't understand why it may have fixed it. The message above indicates a sync failure of /sent. I did look at my folders (Gmail "Labels") and found that two folders I had tried to delete in zimbra desktop by dragging into trash had simply been renamed to "/Trash/FolderName". I renamed them to remove the "/" in the middle of the filename and so far the sync is proceeding without failure. I'll post again when its finished.

Ron

[rsand]

I have determined I can stop sync in affected folders and get sync to complete. I still have several folders that don't sync. I can turn on sync individually on each folder and post all the logs if it will be helpful.

Ron