zDesktop 2 beta 2 stuck on "loading"

[Klug]

Hi people.

It was the case with beta 1 already.

Running Seven 32 bits (french), brand new reinstalled yesterday.
Only OOo 3.2 & Opera 10.51 are installed (no iTunes, no additionnal stuff).

In the log file, I'm getting:

2010-04-07 13:07:28,931 WARN  [btpool0-6] [mid=2;] SoapEngine - handler exception
java.lang.NullPointerException
	at com.zimbra.cs.service.account.ToXML.encodeSignature(ToXML.java:193)
	at com.zimbra.cs.service.account.GetInfo.doSignatures(GetInfo.java:245)
	at com.zimbra.cs.service.account.GetInfo.handle(GetInfo.java:155)
	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:419)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:263)
	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:157)
	at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:291)
	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:212)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:182)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:390)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:418)
	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230)
	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:230)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152)
	at org.mortbay.jetty.Server.handle(Server.java:326)
	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:543)
	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:939)
	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:755)
	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:218)
	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:405)
	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:409)
	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451)

[gmitch]

Try just killing the screen and restarting. I found this worked.

Glenn

[Klug]

Tried that several times, even tried to use another browser.
Still stuck on "Loading"...

[Klug]

Nasty.

Just tried on another computer...
This time the OS is Seven 64 bits (still french).
Same issue.

First launch (the very first one) was successfull : I was able to create my "zimbra" account and to see the initial sync.

Then I restarted my computer and...
Stuck.

[Klug]

https://bugzilla.zimbra.com/show_bug.cgi?id=46450

[jmhe]

Originally Posted by Klug

https://bugzilla.zimbra.com/show_bug.cgi?id=46450

please file a new bug. this is not the same as bug 46450.

can you disable your signature at ZWC and then try to setup the account again on ZD? will that get you unstuck?

[Klug]

I have no signature.
New bug opened : Bug 46937 – Beta1 & Beta2 stuck on loading

[Klug]

Beta 3 seems to fix this (at least on seven 64 bits french).