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Thread: Clicking Setup in main window gives error

  1. #1
    MattD123 is offline Junior Member
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    Default Clicking Setup in main window gives error

    I'm running Zimbra Desktop 2.0 Beta 1. I have created around 15 accounts. Now when I click on Setup in the main window, I get the following error (see below). How can I edit my acccount settings now?!


    HTTP ERROR 500

    Problem accessing /zimbra/. Reason:

    com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
    ExceptionId:com.zimbra.common.service.ServiceExcep tion: system failure: java.lang.NullPointerException
    ExceptionId:btpool0-11:1269453997880:0c056726f38916df
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:308)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.account.offline.OfflineProvisioning. isZcsAccount(OfflineProvisioning.java:583)
    at com.zimbra.cs.account.offline.OfflineProvisioning. getProxyAuthToken(OfflineProvisioning.java:2393)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:229)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    ... 23 more

    Code:service.FAILURE

  2. #2
    MattD123 is offline Junior Member
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    Default

    Any solution?

  3. #3
    MattD123 is offline Junior Member
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    Default

    Just downloaded Zimbra 2 beta 2, and the problem is still there. I CANNOT OPEN THE ACCOUNT SETUP WINDOW. I get the error below. I think maybe there is a problem with having a few too many accounts for the window to handle?


    HTTP ERROR 500

    Problem accessing /zimbra/. Reason:

    com.zimbra.common.soap.SoapFaultException: no valid authtoken present
    ExceptionId:com.zimbra.common.service.ServiceExcep tion: no valid authtoken present
    ExceptionId:btpool0-4:1270830336101:4b2aac1113a94074
    Code:service.AUTH_REQUIRED
    at com.zimbra.common.service.ServiceException.AUTH_RE QUIRED(ServiceException.java:292)
    at com.zimbra.cs.service.admin.AdminAccessControl.get AdminAccessControl(AdminAccessControl.java:102)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:347)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:273)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:182)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

    Code:service.AUTH_REQUIRED

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Quote Originally Posted by MattD123 View Post
    I think maybe there is a problem with having a few too many accounts for the window to handle?
    How many accounts do you think are a 'few too many'? Is this an upgrade or a new install, which operating system, any anti-virus software running?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    MattD123 is offline Junior Member
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    Thanks for your reply.

    Have the same problem on both Windows Xp and Vista (seperate machines). Running Commodo firewall and Avast antivrius.

    Uninstalled Zimbra Desktop 1.0 on both machines before installing 2.0 beta 1 (and now beta 2) (so fresh install - added email accounts from scratch for 2.0).

    Just tried disabling both my firewall and antivirus - but problem is still there.

    Happened after adding 10 to 15 accounts via the setup window after the install. Now cannot open the Setup page - gives the error above. Been running Zimbra Desktop 1.0 fine with more accounts than this - never had this problem prior to installing 2.0.

  6. #6
    MattD123 is offline Junior Member
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    Is there any support here at all? I am still waiting a solution to the above bug. I'm radiply losing confidence with trying Zimbra products if when I give you feedback I don't get any assistance / response.

  7. #7
    drwho is offline Intermediate Member
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    Default Similar problem

    HTTP ERROR 500

    Problem accessing /zimbra/. Reason:

    com.zimbra.common.soap.SoapFaultException: no valid authtoken present
    ExceptionId:com.zimbra.common.service.ServiceExcep tion: no valid authtoken present
    ExceptionId:btpool0-1833:1277117639731:946652d5d28c6b28
    Code:service.AUTH_REQUIRED


    I see this if I try to go to setup.

    I have probably 6 accounts. ssl is enabled on the server. NE version.

  8. #8
    MattD123 is offline Junior Member
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    It's like talking to a brick wall itsn't it? I or my collegues will not use Zimbra Desktop until this bug is fixed. Notice Zimbra now haven't even updated their product portal for the next release of Desktop - doesn't fill us with any confidence as to when this product will be stable and usable. Shame as our initial impressions of the product were positive, but support is extremely poor.

  9. #9
    drwho is offline Intermediate Member
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    I still have this problem.

    I uninstalled then re-installed the latest beta (beta4).

    It seems that uninstalling didn't remove the settings, because it remembers the mail accounts. So when I use setup, the error screen appears again.

    I assume the settings source is corrupt in some way.

    Where are the settings stored - How can I do a clean install?

  10. #10
    jflanigan is offline Zimbra Employee
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    Settings storage varies depending on platform, and in some cases can be changed during installation. I have listed the defaults below. Before you uninstall and delete, can you attach the files in the log directory? This might give us some additional information about the error you are experiencing.

    Mac: ~/Library/Zimbra Desktop

    Linux: ~/zdesktop

    Windows XP: C:\Documents and Settings\<user>\Local Settings\Application Data\Zimbra\Zimbra Desktop

    Windows 7/Vista: C:\Users\<user>\AppData\Local\Zimbra\Zimbra Desktop

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