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Thread: A network service error has occurred.

  1. #1
    dragon1964 is offline Starter Member
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    Default A network service error has occurred.

    I have a customer who has Release 6.0.5_GA_2213.UBUNTU8 UBUNTU8 FOSS edition installed on Ubuntu 8.04.2 LTS, and they are recieving the following error when trying to send email from the Zimbra interface. I have restarted Zimbra, and postfix, and checked the MTA details but none of this has resolved the issue. Can any forum members suggest a solution or at least provide some pointers to a solution?.

    -------------------------------------------------------------

    method: SendMsgRequest
    msg: system failure: Unable to get SMTP session for [com.zimbra.cs.account.ldap.LdapAccount dc123@cubusconcepts.com.au]
    code: service.FAILURE
    detail: soap:Receiver
    trace: btpool0-4://mail.cubusconcepts.com.au:82/service/soap/SendMsgRequest:1269416148316:1d892584b8539784
    request:

    Body: {
    SendMsgRequest: {
    _jsns: "urn:zimbraMail",
    m: {
    e: [
    0: {
    a: "chrisg@dc123.com",
    t: "t"
    },
    1: {
    a: "dc123@cubusconcepts.com.au",
    t: "f"
    }
    ],
    idnt: "7b1d70a1-6201-4e38-9272-1a41eee831ff",
    mp: [
    0: {
    content: {
    _content: ""
    },
    ct: "text/plain"
    }
    ],
    su: {
    _content: "test"
    }
    },
    suid: 1269416149191
    }
    },
    Header: {
    context: {
    _jsns: "urn:zimbra",
    account: {
    _content: "dc123@cubusconcepts.com.au",
    by: "name"
    },
    authToken: "(removed)",
    notify: {
    seq: 1
    },
    session: {
    _content: 112,
    id: 112
    },
    userAgent: {
    name: "ZimbraWebClient - FF3.0 (Linux)",
    version: "6.0.5_GA_2213.UBUNTU8"
    }
    }
    }

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    You have a configuration error, probably in your hosts file. Check the Quick Start Installation Guide (link to documentation at the top of this page) or search the forums for the correct format.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    alekseyn is offline Junior Member
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    Default

    Have you ever resolved this one?
    I have the same exact configuration as yours... and I started to get the same error after I finally successfully managed Samba to talk to LDAP.... I save a suspicion that it's still a problem of MTA talking to LDAP....

    when I start zimbra services from command line everything starts OK, but when in the Admin UI - the MTA shows as not running.....

    I would really appreciate any suggestions....
    Thanks in advance

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Default

    Read my post above yours and try that, you could also search the forums for some information (this has been covered before) or look in the log files to see if there's any errors.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    alekseyn is offline Junior Member
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    Default

    Thanks very much for the reply.

    But it appeared to be a permission problem in my case....

    After trying the "postfix start" as zimbra user I saw all the permissions problems.

    fixed it by running

    /opt/zimbra/libexec/zmfixperms

    as root

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