Desktop sync error

[GDI-Sean]

Hi there,

I just received this error from Zimbra Desktop (and webmail too btw) when I tried to sync to my old mail server via IMAP:

Failure communicating with remote server. Please try again later.

Debug message: Request already pending

Exception:

com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Inbox' failed
ExceptionId:btpool0-30:1267735584083:3fc9f56cc8d1197d
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapSync.syncFailed(ImapS ync.java:298)
at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:260)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:195)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:152)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:157)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.service.ServiceException: system failure: Error while fetching message for UID 11780
ExceptionId:btpool0-30:1267735584083:3fc9f56cc8d1197d
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapFolderSync.checkCanCo ntinue(ImapFolderSync.java:1293)
at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:942)
at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:862)
at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:247)
at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:257)
... 34 more
Caused by: java.lang.IllegalStateException: Request already pending
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:462)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:77)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:81)
at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:297)
at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:343)
at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:360)
at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:938)
... 37 more

If issue persists please post description and debug information here.

Since it appeared to be syncing sequentially based on date, I tried manually moving the next several days worth of messages with Thunderbird, but to no avail

Is there any place I can see what message it's erroring out on or a way to skip the message it doesn't like?


Thanks!


Sean