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03-03-2010, 12:49 PM
| | |  Startup Screen Hangs, Unable to Use Zimbra Desktop
I've used Zimbra successfully for quite some time -- months, perhaps even a year. However I have had an issue starting it in the last couple days.
After a reboot, the initial flash screen, showing the road / plug / plane icons in rotation, never goes away. I let it run for quite some time -- hours -- but it never completed.
I decided to install the latest version, v1.0.4 downloaded just yesterday, to see if it helped the problem, but it did not. Unfortunately I don't have the version detail for what I originally had installed, although since the problem is consistent I don't think it's necessary.
I've attached the log files. This is running on Windows XP. Again it was running successfully before it just stopped working. I hadn't installed any new software or made any configuration changes. |
03-03-2010, 01:36 PM
| | Zimbra Employee | |
Posts: 831
| |
can you attach zdesktop.webapp\webapp.ini here? Quote:
Originally Posted by Jerry Canterbury  I've used Zimbra successfully for quite some time -- months, perhaps even a year. However I have had an issue starting it in the last couple days.
After a reboot, the initial flash screen, showing the road / plug / plane icons in rotation, never goes away. I let it run for quite some time -- hours -- but it never completed.
I decided to install the latest version, v1.0.4 downloaded just yesterday, to see if it helped the problem, but it did not. Unfortunately I don't have the version detail for what I originally had installed, although since the problem is consistent I don't think it's necessary.
I've attached the log files. This is running on Windows XP. Again it was running successfully before it just stopped working. I hadn't installed any new software or made any configuration changes. | |
03-03-2010, 02:00 PM
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webapp.ini file attached as requested. |
03-03-2010, 04:54 PM
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Quote:
Originally Posted by jmhe can you attach zdesktop.webapp\webapp.ini here? | Please see attached. |
03-03-2010, 05:14 PM
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I'm having some challenges attaching the requested file, I'll try again, apologies if anyone sees multiple posts. |
03-03-2010, 05:21 PM
| | Zimbra Employee | |
Posts: 831
| |
can you open this url in your browser (firefox) ? http://127.0.0.1:7633/desktop/login....b-195599b9877b
that's taken from the uri= value in your webapp.ini Quote:
Originally Posted by Jerry Canterbury I'm having some challenges attaching the requested file, I'll try again, apologies if anyone sees multiple posts. | |
03-04-2010, 06:43 PM
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Quote:
Originally Posted by jmhe | Yes, that successfully opens a Zimbra tab within Firefox and replicates from the email server. |
03-05-2010, 11:33 AM
| | Zimbra Employee | |
Posts: 831
| |
do you have anti-virus software running? any alerts from your av about zimbra desktop? |
03-05-2010, 11:42 AM
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Quote:
Originally Posted by jmhe do you have anti-virus software running? any alerts from your av about zimbra desktop? | I have Symantec Antivirus running, no alerts have appeared.
Symantec has been running all along, including when Zimbra was running successfully. I looked at the Symantec scan logs just now and don't see anything where Zimbra was flagged. |
03-05-2010, 11:53 AM
| | Zimbra Employee | |
Posts: 831
| |
can you copy and paste the content of this file?
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