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Thread: Zimbra Desktop 2.0 Beta 1 Sync Failure

  1. #1
    thomaspatko is offline Junior Member
    Join Date
    Feb 2010
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    Default Zimbra Desktop 2.0 Beta 1 Sync Failure

    Hello Everyone:

    I am using Zimbra Desktop 2.0 Beta 1 on Windows XP Pro. We use the BandyGreen Managed Hosting service which I believe runs on RHEL and they should be running the most current version. When I try to syncronize my account, I get the following error:

    It was my understanding that this issue would be resolved in Zimbra Desktop 2.0. I have absolutely no problem to access and use my account from the Web AJAX interface on any browser or OS platform. I would, however, very much like to be able to use the new Zimbra Desktop 2.0 as it seems very nice.

    Failure communicating with remote server. Please try again later.

    Debug message: cannot modify immutable object: 934

    Exception:

    com.zimbra.common.soap.SoapFaultException: cannot modify immutable object: 934
    ExceptionId:btpool0-23116://mail.bandygreen.com/service/soap/FolderActionRequest:1265824149916:c7193c4d72de2950
    Code:mail.IMMUTABLE_OBJECT
    at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
    at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:303)
    at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:262)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:297)
    at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:206)
    at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:356)
    at com.zimbra.common.soap.SoapTransport.invokeWithout Session(SoapTransport.java:342)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:535)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:499)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:495)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:491)
    at com.zimbra.cs.mailbox.ZcsMailbox.sendRequest(ZcsMa ilbox.java:487)
    at com.zimbra.cs.mailbox.PushChanges.sendRequest(Push Changes.java:542)
    at com.zimbra.cs.mailbox.PushChanges.pushRequest(Push Changes.java:476)
    at com.zimbra.cs.mailbox.PushChanges.syncFolder(PushC hanges.java:654)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:223)
    at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges .java:173)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:174)
    at com.zimbra.cs.mailbox.ZcsMailbox.sync(ZcsMailbox.j ava:109)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:44)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:419)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:273)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)

    If issue persists please post description and debug information here.

    Regards,

    Thomas

  2. #2
    rwcanary is offline Loyal Member
    Join Date
    Jun 2007
    Posts
    86
    Rep Power
    7

    Default

    We are have the same symptoms. We rebuilt our server after a crash with all the RHEL updates and a fresh ZCS install. Manually key *all* the accounts back into the new system. A new ZD installation will do fine. However, an existiing ZD is have problems ranging from non functioning Shared Folders, No connection, losing connection, and not even trying to sync.
    Robert Canary
    OCDirect Electrical-Datacomm

  3. #3
    thomaspatko is offline Junior Member
    Join Date
    Feb 2010
    Posts
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    Default

    Hello Robert:

    Thank you for the reply. What you describe might be a very cumbersome process (I am not an IT professional), and since we are using a managed hosting service from BandyGreen and it seems that they do not seem to want to do this.

    I would think that a rugged alternate to MS Exchange/Outlook should support using the Zimbra Desktop in cases where accounts had to be restored from backup. You are correct, this is exactly what happened in our case as well. I do not think that forcing a manual restore of everything is a rugged solution to this situation, particularly not when there are very many accounts that are effected.

    Lastly, it was my understanding from some previous off-forum correspondence with Zimbra engineers that that accounts that were restored from backup would be supported with Zimbra Desktop 2.0

    Regards,

    Thomas

  4. #4
    Baiju Joseph is offline Starter Member
    Join Date
    Mar 2010
    Posts
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    Default Zimbra Desktop 2.0 Synchronization failed

    Zimbra Desktop Synchronization


    Zimbra Desktop 2.0, Bulid 10343. Windows XP Home SP3 failed to download all mails from yahoo account. It downloads 890 MB of mails and stops. Giving Error, Authentication failed. Or some times gives error sync error with a folder. when i delete that folder from yahoo account, its gives same error on next folder. I deleted the next folder again, then zimbra gives sync error on another next folder


    Failure communicating with remote server. Please try again later.

    Debug message: Connection is closed

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Sapna Sudan' failed
    ExceptionId:btpool0-6:1269406122828:70d446784d205ddb
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.ImapSync.syncFailed(ImapS ync.java:345)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:307)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:239)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:154)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:102)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:253)
    at com.zimbra.cs.mailbox.DataSourceMailbox.importData (DataSourceMailbox.java:470)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:434)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:486)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:44)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:419)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:273)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:157)
    at com.zimbra.soap.SoapServlet.doWork(SoapServlet.jav a:291)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:212)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:181)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:511)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:390)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:182)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:765)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:418)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:230)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandler.java:230)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:152)
    at org.mortbay.jetty.Server.handle(Server.java:326)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:543)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:939)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:755)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:218)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:405)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:409)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:451)
    Caused by: java.io.IOException: Connection is closed
    at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:483)
    at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:96)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:112)
    at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:206)
    at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:193)
    at com.zimbra.cs.datasource.RemoteFolder.select(Remot eFolder.java:221)
    at com.zimbra.cs.datasource.ImapFolderSync.checkUidVa lidity(ImapFolderSync.java:579)
    at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:197)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:304)
    ... 36 more

  5. #5
    Xarz991 is offline Junior Member
    Join Date
    Aug 2008
    Posts
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    Rep Power
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    Default Failure to communicate with remote server

    Synced almost everything but stopped after one calendar and gave me following error which has persisted:

    Debug message: Unexpected tag in response(expected C51 but got C50)

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Sent' failed
    ExceptionId:sync-mbox-sgreenwood@csj-law.com:1270219276670:900484fbb055e08b
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.ImapSync.syncFailed(ImapS ync.java:345)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:307)
    at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:239)
    at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:154)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:102)
    at com.zimbra.cs.offline.GMailImport.importData(GMail Import.java:53)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:253)
    at com.zimbra.cs.mailbox.DataSourceMailbox.importData (DataSourceMailbox.java:470)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:434)
    at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:486)
    at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:400)
    at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:254)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Error while fetching message for UID 20657
    ExceptionId:sync-mbox-sgreenwood@csj-law.com:1270219276670:900484fbb055e08b
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
    at com.zimbra.cs.datasource.ImapFolderSync.checkCanCo ntinue(ImapFolderSync.java:1144)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:802)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:720)
    at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:239)
    at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:304)
    ... 12 more
    Caused by: com.zimbra.cs.mailclient.MailException: Unexpected tag in response(expected C51 but got C50)
    at com.zimbra.cs.mailclient.imap.ImapRequest.checkSta tus(ImapRequest.java:122)
    at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:113)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:324)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:370)
    at com.zimbra.cs.mailclient.imap.ImapConnection.uidFe tch(ImapConnection.java:387)
    at com.zimbra.cs.datasource.ImapFolderSync.fetchMessa ges(ImapFolderSync.java:798)
    ... 15 more

    If issue persists please post description and debug information here.

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