Imap with SSL issue

[prasath_ragavan]

I'm trying to connect to imap server with SSL but zimbra says "authentication failed". Below is my log. I'm able to check my emails using outlook and thunderbird with the same user id and password in the same imap server.

I have tryed this with zimbra desktop(1.0.3 as well as 1.0.0) on windows xp.

Any immediate help is appreciated

Thanks

================ Error Log ==================

2010-02-03 19:22:47,765 DEBUG [btpool0-5] [] imap - S: C01 OK Completed
2010-02-03 19:22:47,765 DEBUG [btpool0-5] [] imap - C: C02 LOGIN ******** <password>
2010-02-03 19:22:50,984 DEBUG [btpool0-5] [] imap - S: C02 NO Login failed: generic failure
2010-02-03 19:22:50,984 WARN [btpool0-5] [] datasource - Test failed: DataSource: { id=79a60bf7-4891-4353-9e61-0ed4645f6e85, type=imap, isEnabled=true, name=Email, host=************, port=993, connectionType=ssl, username=**********, folderId=1 }
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=79a60bf7-4891-4353-9e61-0ed4645f6e85, type=imap, isEnabled=true, name=Email, host=*********, port=993, connectionType=ssl, username=************, folderId=1 }
ExceptionId:btpool0-5:1265205170984:fed0331de06a27ac
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:170)
at com.zimbra.cs.datasource.ImapSync.test(ImapSync.ja va:126)
at com.zimbra.cs.offline.OfflineImport.test(OfflineIm port.java:83)
at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:64)
at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:573)
at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:6 69)
at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:461)
at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: javax.security.auth.login.LoginException: Login failed: generic failure
at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:165)
... 33 more

[ArcaneMagus]

From what I can see that is most often related to a Cyrus IMAP server with saslauthd authentication. Is that your setup?

What settings do you use for Thunderbird to set it up? Do you need to check the "Use secure authentication" option?

I would try the latest 2.0 beta as well and see how that works.