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Thread: Failure communicating with remote server. Connection is closed

  1. #1
    RyanMeray is offline New Member
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    Default Failure communicating with remote server. Connection is closed

    This is trying to sync with a Yahoo account which was previously presenting now problems (as of late December). The email address is an @ameritech.net address, I don't know if that makes a difference.

    When I manually Send/Receive, it does update the Inbox, and a few of the folders it's updated in the past, but it's not downloading mail for the rest of the folders.

    Code:
    	Failure communicating with remote server. Please try again later.
    
    Debug message: Connection is closed
    
    Exception:
    
    com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Royal Oak Chamber' failed
    ExceptionId:btpool0-6:1263405771286:b933ebbfa3cfabbb
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
    	at com.zimbra.cs.datasource.ImapSync.syncFailed(ImapSync.java:298)
    	at com.zimbra.cs.datasource.ImapSync.syncMessages(ImapSync.java:260)
    	at com.zimbra.cs.datasource.ImapSync.syncFolders(ImapSync.java:195)
    	at com.zimbra.cs.datasource.ImapSync.importData(ImapSync.java:152)
    	at com.zimbra.cs.offline.OfflineImport.importData(OfflineImport.java:88)
    	at com.zimbra.cs.offline.YMailImport.importData(YMailImport.java:53)
    	at com.zimbra.cs.datasource.DataSourceManager.importData(DataSourceManager.java:157)
    	at com.zimbra.cs.mailbox.LocalMailbox.importData(LocalMailbox.java:417)
    	at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDataSources(LocalMailbox.java:389)
    	at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailbox.java:431)
    	at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:49)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:275)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:187)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    Caused by: java.io.IOException: Connection is closed
    	at com.zimbra.cs.mailclient.imap.ImapConnection.sendRequest(ImapConnection.java:459)
    	at com.zimbra.cs.mailclient.imap.ImapRequest.send(ImapRequest.java:77)
    	at com.zimbra.cs.mailclient.imap.ImapRequest.sendCheckStatus(ImapRequest.java:81)
    	at com.zimbra.cs.mailclient.imap.ImapConnection.doSelectOrExamine(ImapConnection.java:187)
    	at com.zimbra.cs.mailclient.imap.ImapConnection.select(ImapConnection.java:174)
    	at com.zimbra.cs.datasource.RemoteFolder.select(RemoteFolder.java:236)
    	at com.zimbra.cs.datasource.ImapFolderSync.checkUidValidity(ImapFolderSync.java:724)
    	at com.zimbra.cs.datasource.ImapFolderSync.syncMessages(ImapFolderSync.java:205)
    	at com.zimbra.cs.datasource.ImapSync.syncMessages(ImapSync.java:257)
    	... 35 more
    
    If issue persists please post description and debug information here.

  2. #2
    RyanMeray is offline New Member
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    Default

    Additionally, if I delete the folder on which the error is occurring, it just moves down to the next folder in the list and gives an almost identical error for that one.

  3. #3
    RyanMeray is offline New Member
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    Default

    I've used Zimbra to back up what email it managed to download, then I reset the folder. Still getting the error.

    What a joke.

  4. #4
    elkin is offline Intermediate Member
    Join Date
    Feb 2010
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    Default Fix?

    Any fix to this? I installed 2.01 in hopes that it would work, because it didn't in 2.0, but, still doesn't work.

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