(!!)TROUBLE in check_mail: parts_decode_ext FAILED:

[pvivekk]

Hello Sir,

I am getting the following error while sending or receiving mail through Zimbra.

PART-1
==========
Dec 22 08:58:27 mx amavis[12948]: (12948-18) (!!)TROUBLE in check_mail: parts_decode_ext FAILED: Unix utility file(1) not available, but is needed at (eval 97) line 110.
Dec 22 08:58:27 mx amavis[31693]: (31693-04) (!!)TROUBLE in check_mail: parts_decode_ext FAILED: Unix utility file(1) not available, but is needed at (eval 97) line 110.
Dec 22 08:58:27 mx amavis[31693]: (31693-04) (!)PRESERVING EVIDENCE in /opt/zimbra/data/amavisd/tmp/amavis-20091222T085827-31693
Dec 22 08:58:27 mx amavis[12948]: (12948-18) (!)PRESERVING EVIDENCE in /opt/zimbra/data/amavisd/tmp/amavis-20091222T085827-12948


PART - 2
=======

Dec 22 08:58:27 mx postfix/smtp[30876]: B2448AA22C8: to=<admin@mx.sampledomain.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=34079, delays=34079/0.01/0/0.05, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=12948-18, parts_decode_ext FAILED: Unix utility file(1) not available, but is needed at (eval 97) line 110. (in reply to end of DATA command))


Please suggest a solution for this issue. I could not trace the similar issue in your forum.

Thank you.

Regards,
Vivek

[phoenix]

Originally Posted by pvivekk

=========
Dec 22 08:58:27 mx amavis[12948]: (12948-18) (!!)TROUBLE in check_mail: parts_decode_ext FAILED: Unix utility file(1) not available, but is needed at (eval 97) line 110.

Originally Posted by pvivekk

Dec 22 08:58:27 mx postfix/smtp[30876]: B2448AA22C8: to=<admin@mx.sampledomain.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=34079, delays=34079/0.01/0/0.05, dsn=4.5.0, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=12948-18, parts_decode_ext FAILED: Unix utility file(1) not available, but is needed at (eval 97) line 110. (in reply to end of DATA command))

Originally Posted by pvivekk

Please suggest a solution for this issue. I could not trace the similar issue in your forum.

The answer in your original post, you need to install the required package - this has been covered in the forums.