AOL Spam Folder Sync no longer stays on

[mrsone]

Hello. I have been using Zimbra without any major problems for awhile now, and I have recently begun noticing that my AOL Spam Folder no longer stays with the sync turned on. I will turn off after I turn it on, and then I will have an error report for the folder. I will include it after this post. What is causing this? Is there any fix for this? I need the spam folder synced because sometimes we all get mail in there that is not spam and I do not want to miss anything. This just started happening.


Error Message Below:

Product name: Zimbra Desktop
Product version: 1.0
Build ID: 1593
Release type: R
OS Platform: Windows Vista x86 6.0
Time of event: 2009-10-24 19:12:20
Error type: service.FAILURE
Item ID: 4
Error summary: Synchronization of folder '/Junk' disabled due to error: Inconsistent UIDNEXT value from server (got 1 but last known uid 25573210)

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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
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Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
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com.zimbra.common.service.ServiceException: system failure: Inconsistent UIDNEXT value from server (got 1 but last known uid 25573210)
ExceptionId:mid=2:1256425940550:7582413e7aefaf6c
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:220)
at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:257)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:195)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:152)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:437)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

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[ArcaneMagus]

From the error you have posted it looks like the server is responding with invalid values for the latest message UID in the /Junk folder. It looks like from the error stack that you are using IMAP to connect to your mail server. Try removing the account and setting it up again. Although this will delete any local cache of the messages, they will not be removed from the server.

Another thing you might look into is it looks like you are using build 1593 of Zimbra Desktop, while the latest available is 1691. You might want to consider updating to the latest version.