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Old 09-28-2009, 07:31 AM
Starter Member
 
Posts: 1
Default Errors with IMAP

I installed ZD 1.0.3 latest build and I am trying to get the e-mail set up for an IMAP server. I know the information I am setting up is correct, since I used the same info to set up Thunderbird and Outlook. However, I keep getting an error from ZD when I try to Validate:

"Cannot connect to "imap.xxxxxxxxxx.com:143". Please check host/port and network connectivity."

Any ideas what to try? I've tried setting up 2 different IMAP accounts on 2 completely different hostings.

Here is the pertinent information from the error log file:

2009-09-28 10:23:01,109 INFO [btpool0-8] [] datasource - Testing: DataSource: { id=2a205a40-8628-4d94-a432-8d883a0a39d3, type=imap, isEnabled=true, name=Eric@EricBonner.IMAP, host=imap.ericbonner.com, port=143, connectionType=cleartext, username=SEE@ericbonner.com, folderId=1 }
2009-09-28 10:23:01,109 INFO [btpool0-8] [] datasource - IMAP read timeout is 60 seconds
2009-09-28 10:23:01,265 DEBUG [btpool0-8] [] imap - S: * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE ACL ACL2=UNION STARTTLS] Courier-IMAP ready. Copyright 1998-2005 Double Precision, Inc. See COPYING for distribution information.
2009-09-28 10:23:01,265 DEBUG [btpool0-8] [] imap - C: C01 STARTTLS
2009-09-28 10:23:01,343 DEBUG [btpool0-8] [] imap - S: C01 OK Begin SSL/TLS negotiation now.
2009-09-28 10:23:01,421 WARN [btpool0-8] [] datasource - Test failed: DataSource: { id=2a205a40-8628-4d94-a432-8d883a0a39d3, type=imap, isEnabled=true, name=Eric@EricBonner.IMAP, host=imap.ericbonner.com, port=143, connectionType=cleartext, username=SEE@ericbonner.com, folderId=1 }
com.zimbra.common.service.ServiceException: system failure: Unable to connect to IMAP server: DataSource: { id=2a205a40-8628-4d94-a432-8d883a0a39d3, type=imap, isEnabled=true, name=Eric@EricBonner.IMAP, host=imap.ericbonner.com, port=143, connectionType=cleartext, username=SEE@ericbonner.com, folderId=1 }
ExceptionId:btpool0-8:1254147781421:128eed6b1aa38514
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:177)
at com.zimbra.cs.datasource.ImapSync.test(ImapSync.ja va:133)
at com.zimbra.cs.offline.OfflineImport.test(OfflineIm port.java:83)
at com.zimbra.cs.datasource.DataSourceManager.test(Da taSourceManager.java:67)
at com.zimbra.cs.account.offline.OfflineProvisioning. testDataSource(OfflineProvisioning.java:587)
at com.zimbra.cs.account.offline.OfflineProvisioning. createDataSourceAccount(OfflineProvisioning.java:6 85)
at com.zimbra.cs.account.offline.OfflineProvisioning. createAccount(OfflineProvisioning.java:475)
at com.zimbra.cs.service.admin.CreateAccount.handle(C reateAccount.java:58)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:187)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: java.net.SocketException: Software caused connection abort: recv failed
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at com.sun.net.ssl.internal.ssl.InputRecord.readFully (Unknown Source)
at com.sun.net.ssl.internal.ssl.InputRecord.read(Unkn own Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.perform InitialHandshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHa ndshake(Unknown Source)
at com.zimbra.common.util.CustomSSLSocket.startHandsh ake(CustomSSLSocket.java:197)
at com.zimbra.cs.mailclient.MailConnection.startTls(M ailConnection.java:293)
at com.zimbra.cs.mailclient.MailConnection.connect(Ma ilConnection.java:89)
at com.zimbra.cs.datasource.ImapSync.connect(ImapSync .java:164)
... 33 more
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