[SOLVED] Debug message: Data error (cyclic redundancy check)

[gomez]

Greetings!

Trying to isolate an issue here. The end user is receiving a sync error message but mail appears to be flowing in and out without issue. I've reindexed and even went looking for the item listed in the error report. Any help is appreciated. Thanks.

ebug message: Data error (cyclic redundancy check)

Exception:

com.zimbra.common.service.ServiceException: system failure: PushChanges.sync
ExceptionId:mid=2:1250783254030:7a0b923676c3faa1
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
	at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRecoverableException(SyncExceptionHandler.java:40)
	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:378)
	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:175)
	at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:189)
	at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)
	at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:121)
	at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:437)
	at java.util.TimerThread.mainLoop(Unknown Source)
	at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.common.service.ServiceException: system failure: IOException while retrieving content for item 10939
ExceptionId:mid=2:1250783254030:7a0b923676c3faa1
Code:service.FAILURE
	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
	at com.zimbra.cs.mailbox.MessageCache.getItemContent(MessageCache.java:157)
	at com.zimbra.cs.mailbox.MessageCache.getRawContent(MessageCache.java:183)
	at com.zimbra.cs.mailbox.MailItem.getContentStream(MailItem.java:869)
	at com.zimbra.cs.mailbox.PushChanges.uploadMessage(PushChanges.java:532)
	at com.zimbra.cs.mailbox.PushChanges.syncMessage(PushChanges.java:1179)
	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:371)
	... 7 more
Caused by: java.io.IOException: Data error (cyclic redundancy check)
	at java.io.FileInputStream.readBytes(Native Method)
	at java.io.FileInputStream.read(Unknown Source)
	at java.io.BufferedInputStream.fill(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at com.zimbra.cs.store.FileBlobStore.getContent(FileBlobStore.java:402)
	at com.zimbra.cs.store.FileBlobStore.getContent(FileBlobStore.java:394)
	at com.zimbra.cs.mailbox.MessageCache.fetchFromStore(MessageCache.java:293)
	at com.zimbra.cs.mailbox.MessageCache.getItemContent(MessageCache.java:151)
	... 12 more

[gomez]

Is there anymore information I can provide useful to get this error resolved? Thanks.

[gomez]

I have solved this. I went onto the client machine and went to:

\DEVICE\HARDDISKVOLUME1\PROGRAM FILES\ZIMBRA\ZDESKTOP\STORE\0\2\MSG\2\10939-23029.MSG

deleted the message and reindexed the mailbox.

i went wrong looking on the server when i should have been looking on the client.

thanks for the help everyone!