Sync problem on client - Invalid sync format

[joschi]

Hello,

we have sometimes the problem, that messages from the inbox in serverside was not syncronised to the client. We use ZCS 5.0.16 and ZD 1.0 (build 1593).

On the server in the mailbox.log i found the follow error:

2009-07-28 20:40:13,644 WARN [btpool0-5207] [name=name@email.com;mid=192;ip=10.67.x.x;] misc - TarFormatter warning: com.zimbra.common.service.ServiceException: system failure: archive error
ExceptionId:btpool0-5207:1248806413643:18e94cae120d6f51
Code:service.FAILURE: org.mortbay.jetty.EofException: timeout

On the client side in the logfile i found this one:

2009-07-28 20:40:20,218 ERROR [btpool0-22] [mid=2;] offline - Invalid sync format
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read1(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at org.apache.commons.httpclient.ChunkedInputStream.read(ChunkedInputStream.java:181)
at java.io.FilterInputStream.read(Unknown Source)
at org.apache.commons.httpclient.AutoCloseInputStream.read(AutoCloseInputStream.java:107)
at java.io.FilterInputStream.read(Unknown Source)
at java.util.zip.InflaterInputStream.fill(Unknown Source)
at java.util.zip.InflaterInputStream.read(Unknown Source)
at java.util.zip.GZIPInputStream.read(Unknown Source)
at com.zimbra.common.util.tar.TarBuffer.readBlock(TarBuffer.java:257)
at com.zimbra.common.util.tar.TarBuffer.readRecord(TarBuffer.java:223)
at com.zimbra.common.util.tar.TarInputStream.getNextEntry(TarInputStream.java:241)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTgz(InitialSync.java:992)
at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:960)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:439)
at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSync.java:247)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:92)
at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.java:76)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:188)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)
at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:47)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:275)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
2009-07-28 20:41:34,875 DEBUG [btpool0-22] [mid=2;] offline - ending delta sync [token 9831]
2009-07-28 20:41:35,343 INFO [Thread-121] [] offline - Offline GAL sync started: name@email.com
2009-07-28 20:42:35,390 INFO [Thread-121] [] offline - sync connection down: name@email.com__OFFLINE_GAL__
2009-07-28 20:42:35,390 INFO [Thread-121] [] offline - Offline GAL sync failed: name@email.com

Someone has a solution about this problem?