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Thread: Cannot Sync.

  1. #1
    mannix77 is offline Member
    Join Date
    Aug 2008
    Posts
    14
    Rep Power
    6

    Smile Cannot Sync.

    Tried restarting the service several times. I am able to access via web to the mail server.

    Failure communicating with remote server. Please try again later. (debug info) Debug message: resource unreachable: Internal Server Error
    Exception:
    com.zimbra.common.service.ServiceException: system failure: InitialSync.syncCalendarItem
    ExceptionId:btpool0-5:1248287793312:72cebb8c527d2254
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
    at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:686)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:237)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:92)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:76)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:188)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:47)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.service.ServiceException: resource unreachable: Internal Server Error
    ExceptionId:btpool0-5:1248287793312:72cebb8c527d2254
    Code:service.RESOURCE_UNREACHABLE
    at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:275)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:1447)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc e(UserServlet.java:1281)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc e(UserServlet.java:1274)
    at com.zimbra.cs.service.UserServlet.getRemoteContent (UserServlet.java:1248)
    at com.zimbra.cs.mailbox.InitialSync$RemoteInviteMime Locator.getInviteMime(InitialSync.java:115)
    at com.zimbra.cs.mailbox.InitialSync.makeSetCalReques t(InitialSync.java:779)
    at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:674)
    ... 32 more
    If issue persists please post description and debug information here.

  2. #2
    mannix77 is offline Member
    Join Date
    Aug 2008
    Posts
    14
    Rep Power
    6

    Default

    I reset the mailbox and it seems to be working fine now. Not sure what caused the issue. But all my new emails are showing up. However it will take a day or two to have it completely updated locally.

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