Hello Zimbra team,
I've had a good trawl with not much success. I have a customer with Zimbra Desktop on Vista, they are getting service unavailable errors when starting zimbra desktop. Based on some other threads I thought it may be AVG, but we still get this error even after complete removal and uninstall of Zimbra and AVG.
The system is remote so troubleshooting is very very slow and painful.
2009-06-12 11:06:22,178 WARN [btpool0-2] [] log - /zimbra/desktop/login.jsp
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor8.invoke(Unknow n Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(
Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:286)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.cs.zclient.ZClientException: invoke cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/><title>Error 503 SERVICE_UNAVAILABLE</title></head><body><h2>HTTP ERROR: 503</h2><pre>SERVICE_UNAVAILABLE</pre><p>RequestURI=/service/admin/soap/</p></body></html>, server: 127.0.0.1
ExceptionId:btpool0-2:1244768781819:6ab1517162194cd3
Code:zclient.IO_ERROR
at com.zimbra.cs.zclient.ZClientException.IO_ERROR(ZC lientException.java:47)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:196)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
at com.zimbra.cs.offline.jsp.JspProvStub.<init>(JspPr ovStub.java:26)
at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
... 34 more
Full log attached.
Bugzilla
Wiki
Source
Error 503 SERVICE_UNAVAILABLE 
Linear Mode
