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Thread: Desktop Mailbox stop synching

  1. #1
    daphnelee is offline Starter Member
    Join Date
    May 2009
    Rep Power

    Default Desktop Mailbox stop synching

    Debug message: invalid request: contact must have fields


    com.zimbra.common.service.ServiceException: invalid request: contact must have fields
    at com.zimbra.common.service.ServiceException.INVALID _REQUEST(
    at com.zimbra.cs.mime.ParsedContact.(ParsedContact.ja va:75)
    at com.zimbra.cs.mime.ParsedContact.(ParsedContact.ja va:83)
    at com.zimbra.cs.mailbox.InitialSync.syncContact(Init
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(
    at com.zimbra.cs.mailbox.InitialSync.prioritySync(Ini
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(
    at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy
    at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:186)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O
    at com.zimbra.cs.mailbox.DesktopMailbox$
    at java.util.TimerThread.mainLoop(Unknown Source)
    at Source)

  2. #2
    king0770's Avatar
    king0770 is offline Zimbra Employee
    Join Date
    Sep 2007
    Rep Power


    Can you indicate what account type you are seeing this error with? Also, please turn on "Enable debug trace" from account setup page, do another sync, and provide the <install_directory>/zimbra/zdesktop/log/zdesktop.log file?
    Last edited by king0770; 05-27-2009 at 03:20 PM. Reason: wrong path specified

  3. #3
    daphnelee is offline Starter Member
    Join Date
    May 2009
    Rep Power

    Default Debug message: invalid request: contact must have fields

    Hi, thanks,

    We could not wait for two days without email, so switched back to Outlook.


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