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Thread: Failure communicating with remote server

  1. #1
    mlanner is offline Special Member
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    Default Failure communicating with remote server

    I just starting getting this error and it doesn't seem to want to go away. Any ideas of how to fix it? Do I need to delete the account and set it up again?

    My web client works fine, it's just Zimbra Desktop that fails.

    Code:
    Debug message: resource unreachable: system failure native formatter failure
    
    Exception:
    
    com.zimbra.common.service.ServiceException: system failure: PushChanges.sync
    ExceptionId:btpool0-6:1243052217239:14cbc1424669196f
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
    	at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRecoverableException(SyncExceptionHandler.java:40)
    	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:373)
    	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:174)
    	at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:189)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)
    	at com.zimbra.cs.service.offline.OfflineSync.handle(OfflineSync.java:47)
    	at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:429)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:286)
    	at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:160)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:190)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.service.ServiceException: resource unreachable: system failure native formatter failure
    ExceptionId:btpool0-6:1243052217238:14cbc1424669196f
    Code:service.RESOURCE_UNREACHABLE
    	at com.zimbra.common.service.ServiceException.RESOURCE_UNREACHABLE(ServiceException.java:275)
    	at com.zimbra.cs.service.UserServlet.doHttpOp(UserServlet.java:1447)
    	at com.zimbra.cs.service.UserServlet.putMailItem(UserServlet.java:1369)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendMailItem(OfflineMailbox.java:812)
    	at com.zimbra.cs.mailbox.PushChanges.syncDocument(PushChanges.java:1069)
    	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:370)
    	... 30 more

  2. #2
    king0770's Avatar
    king0770 is offline Zimbra Employee
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    Default

    Are you connecting directly to the mailstore, or through a proxy? Can you enable the debug logging option from the account setup page, and attempt to do another sync? If you still get the error, please send over the <install_directory>/zimbra/zdesktop/log/zdesktop.log file.

  3. #3
    mlanner is offline Special Member
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    Default

    Thanks for the reply. I ended up deleting and re-provisioning the account. It now works properly.

    I am connecting directly to the server, without a proxy.

  4. #4
    king0770's Avatar
    king0770 is offline Zimbra Employee
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    Default

    Quote Originally Posted by mlanner View Post
    Thanks for the reply. I ended up deleting and re-provisioning the account. It now works properly.

    I am connecting directly to the server, without a proxy.
    Ok. Sorry you had to recreate the account.
    Last edited by king0770; 05-29-2009 at 04:15 PM. Reason: didn't see it works now.

  5. #5
    johngelling is offline Starter Member
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    Default Same problem here

    I had the same problem. Clicked setup>reset. That re-loaded all my messages. Next time I logged on, same problem again. Error log below:


    Failure communicating with remote server. Please try again later.

    Debug message: resource unreachable: Internal Server Error

    Exception:

    com.zimbra.common.service.ServiceException: system failure: InitialSync.syncCalendarItem
    ExceptionId:mid=4:1243499007338:f101cd1a09cbd422
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
    at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:686)
    at com.zimbra.cs.mailbox.DeltaSync.deltaSync(DeltaSyn c.java:237)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:92)
    at com.zimbra.cs.mailbox.DeltaSync.sync(DeltaSync.jav a:76)
    at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:188)
    at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
    at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: com.zimbra.common.service.ServiceException: resource unreachable: Internal Server Error
    ExceptionId:mid=4:1243499007328:f101cd1a09cbd422
    Code:service.RESOURCE_UNREACHABLE
    at com.zimbra.common.service.ServiceException.RESOURC E_UNREACHABLE(ServiceException.java:275)
    at com.zimbra.cs.service.UserServlet.doHttpOp(UserSer vlet.java:1447)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc e(UserServlet.java:1281)
    at com.zimbra.cs.service.UserServlet.getRemoteResourc e(UserServlet.java:1274)
    at com.zimbra.cs.service.UserServlet.getRemoteContent (UserServlet.java:1248)
    at com.zimbra.cs.mailbox.InitialSync$RemoteInviteMime Locator.getInviteMime(InitialSync.java:115)
    at com.zimbra.cs.mailbox.InitialSync.makeSetCalReques t(InitialSync.java:779)
    at com.zimbra.cs.mailbox.InitialSync.syncCalendarItem (InitialSync.java:674)
    ... 9 more

    If issue persists please post description and debug information here.

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