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Thread: Zimbra Desktop won't start after fresh install

  1. 05-10-2009, 04:57 PM #1
    ChaosFreak
    ChaosFreak is offline Member
    Join Date
    Apr 2009
    Posts
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    Default Zimbra Desktop won't start after fresh install

    I just installed Zimbra Desktop (1.0 Build 1537) on my Windows Vista machine as a new, clean install. The first time I tried to start Zimbra Desktop, the splash screen displayed for about a minute, and then it failed with the error message "Couldn't access Yahoo Zimbra Desktop server. If issue persists after reinstall, please check logs for errors..."

    • I have checked in "Control Panel/Administrative Tools/Services" and I have confirmed that the "Yahoo Zimbra Desktop Service" is running.
    • I have checked the Windows event viewer but there are no events that occur at the time that this error occurs in Zimbra Desktop.
    • I have unblocked port 7633 in the Windows firewall, as per the FAQ. I have also checked that localhost resolves properly. I have tried loading the zdesktop URI (http://localhost:7633/desktop/login....9-de8f473db19c) directly in my browser (Firefox), but I get the "failed to connect" error.

    I have included my zdesktop.out, but the last file modification time is a few days ago so this information is probably not related to the error. In fact, I searched C:\Users\[me]\AppData\Local\Zimbra for all files that were updated today, and I just found some cache files but nothing else, so it doesn't seem to be writing any error logs. installation.log could not be attached because it is 2.4 MB.

    zdesktop.out
    Code:
    0    INFO  [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
718  WARN  [main] log - Config error at <Call name="open"/>
718  WARN  [main] log - Config error at <Ref id="http"><Call name="open"/></Ref>
718  WARN  [main] log - EXCEPTION 
java.lang.reflect.InvocationTargetException
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:534)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:244)
	at org.mortbay.xml.XmlConfiguration.refObj(XmlConfiguration.java:638)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:206)
	at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:968)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.mortbay.start.Main.invokeMain(Main.java:183)
	at org.mortbay.start.Main.start(Main.java:497)
	at org.mortbay.start.Main.main(Main.java:115)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.zimbra.cs.offline.start.Main.main(Main.java:33)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
	at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)
Caused by: java.net.SocketException: Address family not supported by protocol family: bind
	at sun.nio.ch.Net.bind(Native Method)
	at sun.nio.ch.ServerSocketChannelImpl.bind(Unknown Source)
	at sun.nio.ch.ServerSocketAdaptor.bind(Unknown Source)
	at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:211)
	... 28 more
718  WARN  [main] log - Nested in java.lang.reflect.InvocationTargetException:
java.net.SocketException: Address family not supported by protocol family: bind
	at sun.nio.ch.Net.bind(Native Method)
	at sun.nio.ch.ServerSocketChannelImpl.bind(Unknown Source)
	at sun.nio.ch.ServerSocketAdaptor.bind(Unknown Source)
	at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:211)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:534)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:244)
	at org.mortbay.xml.XmlConfiguration.refObj(XmlConfiguration.java:638)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:206)
	at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:968)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.mortbay.start.Main.invokeMain(Main.java:183)
	at org.mortbay.start.Main.start(Main.java:497)
	at org.mortbay.start.Main.main(Main.java:115)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.zimbra.cs.offline.start.Main.main(Main.java:33)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
	at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)
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  2. 05-11-2009, 01:59 AM #2
    jmhe
    jmhe is offline Zimbra Employee
    Join Date
    Aug 2008
    Posts
    831
    Rep Power
    6

    Default

    Please copy and paste the content of C:\Windows\Systems32\drivers\etc\hosts. (assuming your windows is installed at C:\Windows)

    Quote Originally Posted by ChaosFreak View Post
    I just installed Zimbra Desktop (1.0 Build 1537) on my Windows Vista machine as a new, clean install. The first time I tried to start Zimbra Desktop, the splash screen displayed for about a minute, and then it failed with the error message "Couldn't access Yahoo Zimbra Desktop server. If issue persists after reinstall, please check logs for errors..."

    • I have checked in "Control Panel/Administrative Tools/Services" and I have confirmed that the "Yahoo Zimbra Desktop Service" is running.
    • I have checked the Windows event viewer but there are no events that occur at the time that this error occurs in Zimbra Desktop.
    • I have unblocked port 7633 in the Windows firewall, as per the FAQ. I have also checked that localhost resolves properly. I have tried loading the zdesktop URI (http://localhost:7633/desktop/login....9-de8f473db19c) directly in my browser (Firefox), but I get the "failed to connect" error.

    I have included my zdesktop.out, but the last file modification time is a few days ago so this information is probably not related to the error. In fact, I searched C:\Users\[me]\AppData\Local\Zimbra for all files that were updated today, and I just found some cache files but nothing else, so it doesn't seem to be writing any error logs. installation.log could not be attached because it is 2.4 MB.

    zdesktop.out
    Code:
    0    INFO  [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
718  WARN  [main] log - Config error at <Call name="open"/>
718  WARN  [main] log - Config error at <Ref id="http"><Call name="open"/></Ref>
718  WARN  [main] log - EXCEPTION 
java.lang.reflect.InvocationTargetException
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:534)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:244)
	at org.mortbay.xml.XmlConfiguration.refObj(XmlConfiguration.java:638)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:206)
	at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:968)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.mortbay.start.Main.invokeMain(Main.java:183)
	at org.mortbay.start.Main.start(Main.java:497)
	at org.mortbay.start.Main.main(Main.java:115)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.zimbra.cs.offline.start.Main.main(Main.java:33)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
	at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)
Caused by: java.net.SocketException: Address family not supported by protocol family: bind
	at sun.nio.ch.Net.bind(Native Method)
	at sun.nio.ch.ServerSocketChannelImpl.bind(Unknown Source)
	at sun.nio.ch.ServerSocketAdaptor.bind(Unknown Source)
	at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:211)
	... 28 more
718  WARN  [main] log - Nested in java.lang.reflect.InvocationTargetException:
java.net.SocketException: Address family not supported by protocol family: bind
	at sun.nio.ch.Net.bind(Native Method)
	at sun.nio.ch.ServerSocketChannelImpl.bind(Unknown Source)
	at sun.nio.ch.ServerSocketAdaptor.bind(Unknown Source)
	at org.mortbay.jetty.nio.SelectChannelConnector.open(SelectChannelConnector.java:211)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.mortbay.xml.XmlConfiguration.call(XmlConfiguration.java:534)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:244)
	at org.mortbay.xml.XmlConfiguration.refObj(XmlConfiguration.java:638)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:252)
	at org.mortbay.xml.XmlConfiguration.configure(XmlConfiguration.java:206)
	at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:968)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.mortbay.start.Main.invokeMain(Main.java:183)
	at org.mortbay.start.Main.start(Main.java:497)
	at org.mortbay.start.Main.main(Main.java:115)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.zimbra.cs.offline.start.Main.main(Main.java:33)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
	at com.exe4j.runtime.WinLauncher$1.run(Unknown Source)
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  3. 05-11-2009, 03:34 AM #3
    ChaosFreak
    ChaosFreak is offline Member
    Join Date
    Apr 2009
    Posts
    11
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    Default hosts

    Here is hosts. By the way, I tried it with the second line commented and the first line uncommented with the same result.

    Code:
    # Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host


#::1             localhost
127.0.0.1    localhost
    Also, you may be interested in this:

    Code:
    Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\jryan>ping localhost

Pinging JamesRyanTPX200.corp.egenera.com [127.0.0.1] with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0&#37; loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    Last edited by ChaosFreak; 05-11-2009 at 03:37 AM.
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