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  #1 (permalink)  
Old 04-30-2009, 05:26 AM
Active Member
  
Posts: 34
Default Desktop sync with Zimbra Server network edition
Hello,

I have two accounts in my Zimbra Desktop installation, one is open-source version and one is network edition. I have problem with the network edition sync:
Code:
Failure communicating with remote server. Please try again later.  (debug info)

Debug message: missing meta entry reading tgz stream

Exception:

java.lang.RuntimeException: missing meta entry reading tgz stream
	at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTgz(InitialSync.java:959)
	at com.zimbra.cs.mailbox.InitialSync.syncMessages(InitialSync.java:906)
	at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeItems(InitialSync.java:430)
	at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:320)
	at com.zimbra.cs.mailbox.InitialSync.prioritySync(InitialSync.java:394)
	at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:373)
	at com.zimbra.cs.mailbox.InitialSync.initialFolderSync(InitialSync.java:384)
	at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:171)
	at com.zimbra.cs.mailbox.InitialSync.sync(InitialSync.java:154)
	at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:184)
	at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)
	at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:121)
	at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:436)
	at java.util.TimerThread.mainLoop(Timer.java:512)
	at java.util.TimerThread.run(Timer.java:462)
Reset does not help.

Reindex ends with:

Code:
HTTP ERROR: 500

com.zimbra.common.soap.SoapFaultException: system failure: writing new mailbox row for account 7537c68d-4105-4f2f-a8a4-af9c8a3ea9b1
ExceptionId:btpool0-24:1241090699600:594571dbb5200031
Code:service.FAILURE

RequestURI=/zimbra/desktop/accsetup.jsp
Caused by:

javax.el.ELException: com.zimbra.common.soap.SoapFaultException: system failure: writing new mailbox row for account 7537c68d-4105-4f2f-a8a4-af9c8a3ea9b1
ExceptionId:btpool0-24:1241090699600:594571dbb5200031
Code:service.FAILURE
	at javax.el.BeanELResolver.getValue(BeanELResolver.java:266)
	at javax.el.CompositeELResolver.getValue(CompositeELResolver.java:143)
	at com.sun.el.parser.AstValue.getValue(AstValue.java:138)
	at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206)
	at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:984)
	at org.apache.jsp.desktop.console_jsp._jspx_meth_c_set_0(console_jsp.java:216)
	at org.apache.jsp.desktop.console_jsp._jspService(console_jsp.java:123)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
	at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:268)
	at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:126)
	at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:767)
	at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_when_14(accsetup_jsp.java:4827)
	at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_choose_4(accsetup_jsp.java:4764)
	at org.apache.jsp.desktop.accsetup_jsp._jspService(accsetup_jsp.java:153)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
	at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:279)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
	at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
	at org.mortbay.jetty.Server.handle(Server.java:313)
	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.soap.SoapFaultException: system failure: writing new mailbox row for account 7537c68d-4105-4f2f-a8a4-af9c8a3ea9b1
ExceptionId:btpool0-24:1241090699600:594571dbb5200031
Code:service.FAILURE
	at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
	at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:263)
	at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:224)
	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:277)
	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:226)
	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:315)
	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:279)
	at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:192)
	at com.zimbra.cs.account.soap.SoapProvisioning.getAllAccounts(SoapProvisioning.java:1210)
	at com.zimbra.cs.offline.jsp.JspProvStub.getOfflineAccounts(JspProvStub.java:35)
	at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts(ConsoleBean.java:140)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:585)
	at javax.el.BeanELResolver.getValue(BeanELResolver.java:261)
	... 54 more

Caused by:

com.zimbra.common.soap.SoapFaultException: system failure: writing new mailbox row for account 7537c68d-4105-4f2f-a8a4-af9c8a3ea9b1
ExceptionId:btpool0-24:1241090699600:594571dbb5200031
Code:service.FAILURE
	at com.zimbra.common.soap.Soap12Protocol.soapFault(Soap12Protocol.java:88)
	at com.zimbra.common.soap.SoapTransport.extractBodyElement(SoapTransport.java:263)
	at com.zimbra.common.soap.SoapTransport.parseSoapResponse(SoapTransport.java:224)
	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:277)
	at com.zimbra.common.soap.SoapHttpTransport.invoke(SoapHttpTransport.java:226)
	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:315)
	at com.zimbra.common.soap.SoapTransport.invoke(SoapTransport.java:279)
	at com.zimbra.cs.account.soap.SoapProvisioning.invoke(SoapProvisioning.java:192)
	at com.zimbra.cs.account.soap.SoapProvisioning.getAllAccounts(SoapProvisioning.java:1210)
	at com.zimbra.cs.offline.jsp.JspProvStub.getOfflineAccounts(JspProvStub.java:35)
	at com.zimbra.cs.offline.jsp.ConsoleBean.getAccounts(ConsoleBean.java:140)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:585)
	at javax.el.BeanELResolver.getValue(BeanELResolver.java:261)
	at javax.el.CompositeELResolver.getValue(CompositeELResolver.java:143)
	at com.sun.el.parser.AstValue.getValue(AstValue.java:138)
	at com.sun.el.ValueExpressionImpl.getValue(ValueExpressionImpl.java:206)
	at org.apache.jasper.runtime.PageContextImpl.evaluateExpression(PageContextImpl.java:984)
	at org.apache.jsp.desktop.console_jsp._jspx_meth_c_set_0(console_jsp.java:216)
	at org.apache.jsp.desktop.console_jsp._jspService(console_jsp.java:123)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:362)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
	at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:268)
	at org.mortbay.jetty.servlet.Dispatcher.forward(Dispatcher.java:126)
	at org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:767)
	at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_when_14(accsetup_jsp.java:4827)
	at org.apache.jsp.desktop.accsetup_jsp._jspx_meth_c_choose_4(accsetup_jsp.java:4764)
	at org.apache.jsp.desktop.accsetup_jsp._jspService(accsetup_jsp.java:153)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:93)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
	at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:477)
	at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:371)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
	at com.zimbra.webClient.servlet.JspServlet.service(JspServlet.java:50)
	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
	at com.zimbra.webClient.filters.SetHeaderFilter.doFilter(SetHeaderFilter.java:279)
	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
	at org.mortbay.jetty.handler.RewriteHandler.handle(RewriteHandler.java:176)
	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
	at org.mortbay.jetty.Server.handle(Server.java:313)
	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:211)
	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)

Powered by Jetty://
Using the account from Thunderbird and Zimbra web client is with no
problems.

Thanks,

Juraj.
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  #2 (permalink)  
Old 04-30-2009, 11:56 AM
tfr tfr is offline
Zimbra Employee
  
Posts: 29
Default
Try deleting the account and recreating to delete the old database which could be causing the reindex errors

The tgz error could be caused by an older server rev. What versions are your two servers? There have been several fixes in the tar formatter to deal with inconsistent server state so I would recommend updating the server to the latest 5.0.16 release (5.0.15 should also be ok)
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  #3 (permalink)  
Old 05-01-2009, 09:09 AM
Active Member
  
Posts: 34
Default Re
Hi,

I tried recreating the account by deleting and creating it, it did not help.

But it's 5.0.11, so we'll try to upgrade.

Juraj.
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  #4 (permalink)  
Old 12-07-2009, 11:47 AM
Starter Member
  
Posts: 2
Default
I know this is an old thread but I'm experiencing the same issue with Desktop with a mailbox that contains folders above 2gb in size. Is it possible the server or desktop is using an older tar/gzip that can't deal with input file sizes over 2gb during a sync/reindex? I'd be anxious to have this resolved...
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  #5 (permalink)  
Old 12-07-2009, 12:41 PM
tfr tfr is offline
Zimbra Employee
  
Posts: 29
Default
We are rewriting our underlying database layer and have made dramatic internal changes for the 2.0 alpha that should be out in the next few weeks. There have also been a couple direct changes to the code so that it can recover from mailboxes that are missing blobs which cause the first error in this post
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