Moving emails caused loss of email on Ymail

[mattdykstra]

Using Zimbra Desktop i moved about 3000 emails into a folder and renamed that folder. About 1000 of those emails synced with Ymail and then I started getting the error reports.

I think it may have caused a probem when I renamed the folder during the sync. That would explain why only 1000 copied synced and the last 2000 did not.

I still have the extra 2000 emails in Zimbra Desktop, is there a way to get these back onto Ymail?

Below is a copy of the error report.

Product name: Zimbra Desktop
Product version: 1.0
Build ID: 1537
Release type: R
OS Platform: Linux i386 2.6.28-11-generic
Time of event: 2009-04-28 09:41:12
Error type: APPEND failed: Timeout waiting for response
Item ID: 17732
Error summary: Append message failed

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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=112):
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Local folder: /Test
Failed request: C62 APPEND Test (\Seen) "23-Apr-2008 06:12:52 +0800" <literal 2685081 bytes>

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Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.cs.mailclient.CommandFailedException: APPEND failed: Timeout waiting for response
at com.zimbra.cs.mailclient.imap.ImapRequest.failed(I mapRequest.java:185)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:477)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:76)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:80)
at com.zimbra.cs.mailclient.imap.ImapConnection.appen d(ImapConnection.java:218)
at com.zimbra.cs.datasource.RemoteFolder.appendMessag e(RemoteFolder.java:93)
at com.zimbra.cs.datasource.ImapFolderSync.appendMess age(ImapFolderSync.java:578)
at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:564)
at com.zimbra.cs.datasource.ImapFolderSync.appendNewM essages(ImapFolderSync.java:534)
at com.zimbra.cs.datasource.ImapFolderSync.finishSync (ImapFolderSync.java:410)
at com.zimbra.cs.datasource.ImapSync.finishSync(ImapS ync.java:270)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:189)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:145)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:50)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at com.sun.net.ssl.internal.ssl.InputRecord.readFully (Unknown Source)
at com.sun.net.ssl.internal.ssl.InputRecord.read(Unkn own Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(Unknown Source)
at com.sun.net.ssl.internal.ssl.AppInputStream.read(U nknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.zimbra.cs.mailclient.MailInputStream.peek(Mail InputStream.java:99)
at com.zimbra.cs.mailclient.MailInputStream.peekChar( MailInputStream.java:127)
at com.zimbra.cs.mailclient.imap.ImapInputStream.read Text(ImapInputStream.java:225)
at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:48)
at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:41)
at com.zimbra.cs.mailclient.imap.ImapConnection.readR esponse(ImapConnection.java:627)
at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:621)
at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:540)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:475)
... 21 more

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[guangd2000]

yeah, i seem to have the same error message too, although i dont seem to have lost any mails. (mattdykstra, are your messages sorted by conversation view, which consoidates messages with same topic? )

Anyway, some help here please on the time out error?

Product name: Zimbra Desktop
Product version: 1.0
Build ID: 1593
Release type: R
OS Platform: Windows XP x86 5.1
Time of event: 2009-06-14 13:56:26
Error type: APPEND failed: Timeout waiting for response
Item ID: 8766
Error summary: Append message failed

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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=120):
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Local folder: /training
Failed request: C76 APPEND training (\Seen) "20-May-2009 19:44:07 +0100" <literal 1419481 bytes>

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Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.cs.mailclient.CommandFailedException: APPEND failed: Timeout waiting for response
at com.zimbra.cs.mailclient.imap.ImapRequest.failed(I mapRequest.java:186)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:477)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:77)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:81)
at com.zimbra.cs.mailclient.imap.ImapConnection.appen d(ImapConnection.java:218)
at com.zimbra.cs.datasource.RemoteFolder.appendMessag e(RemoteFolder.java:98)
at com.zimbra.cs.datasource.ImapFolderSync.appendMess age(ImapFolderSync.java:575)
at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:561)
at com.zimbra.cs.datasource.ImapFolderSync.appendNewM essages(ImapFolderSync.java:531)
at com.zimbra.cs.datasource.ImapFolderSync.finishSync (ImapFolderSync.java:406)
at com.zimbra.cs.datasource.ImapSync.finishSync(ImapS ync.java:277)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:196)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:152)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:437)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at com.sun.net.ssl.internal.ssl.InputRecord.readFully (Unknown Source)
at com.sun.net.ssl.internal.ssl.InputRecord.read(Unkn own Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(Unknown Source)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDat aRecord(Unknown Source)
at com.sun.net.ssl.internal.ssl.AppInputStream.read(U nknown Source)
at java.io.BufferedInputStream.fill(Unknown Source)
at java.io.BufferedInputStream.read(Unknown Source)
at com.zimbra.cs.mailclient.util.TraceInputStream.rea d(TraceInputStream.java:73)
at com.zimbra.cs.mailclient.MailInputStream.peek(Mail InputStream.java:99)
at com.zimbra.cs.mailclient.MailInputStream.peekChar( MailInputStream.java:127)
at com.zimbra.cs.mailclient.imap.ImapInputStream.read Text(ImapInputStream.java:225)
at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:48)
at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:41)
at com.zimbra.cs.mailclient.imap.ImapConnection.readR esponse(ImapConnection.java:628)
at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:622)
at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:541)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:475)
... 21 more

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[mattdykstra]

Hi guangd2000,

Yes I have conversation view on. However the emails that were lost on the Yahoo Servers after moving emails in Zimbra. They are still missing and I constantly get error messages even after upgrading.

How can I stop the error messages?

How can I get my emails back onto the yahoo servers?

Cheers
Matt

[mattdykstra]

Hi,

I found there was a bug logged in bugzilla last year and a few forum discussion.

Bug 31450 (However access is restricted on this bug)

Was this ever resolved?

[dac]

Bug 31450 was resolved, but this may be a different issue related to renaming the folder while messages were being synced.

Assuming the messages were synced from the Yahoo server to begin with you should still be able to see them in Yahoo's web client. If the messages are still there then you should be able to reset the ZD account and try moving the rest of the messages again.

[mattdykstra]

Hi Dac,

Yes the messages were synced from the Yahoo Server.

No the messages are missing altogether on the Yahoo web client. But they are still in Zimbra Desktop.

I get thousands of error message when I open Zimbra Desktop and the it stops syncing with a communication failure.

Do you have any other suggestions?

Cheers
Matt

[guangd2000]

Originally Posted by mattdykstra

Hi Dac,

Yes the messages were synced from the Yahoo Server.

No the messages are missing altogether on the Yahoo web client. But they are still in Zimbra Desktop.

I get thousands of error message when I open Zimbra Desktop and the it stops syncing with a communication failure.

Do you have any other suggestions?

Cheers
Matt

Matt/Dac, any development on this?

following from my previous comments, the issue seems to have developed even worse --i started losing emails on YMAIL web client too.

what i did to rectify this was to import from my past exported backup file using the Replace function to eliminate any duplicates. This seems to have worked and i got back those lost emails. However, ZD dont seem to sync with YMAIL web client any more. And all my imported changes and other mails are not getting updated on ymail.

Although i still get inbox items synced and a number of other folders, the majority of my folders are disabled from being synced to YMAIL as the amount of error messages has gone into thousands.

i am seriously thinking of ditching zimbra or yahoo for something else as the amount of time i have spent on sorting various glitches makes the whole experience unworthy.

zimbra dont seem to issue any hotfix either and we have to wait for months to get a version upgrade. i know, Dac, you and your colleages must be working extremely hard to sort out various bugs but i think you guys may be seriously under-resourced and i suspect Zimbra may soon start losing users...