Failure communicating with remote server. Please try again later.

[juliustech]

When setting up Zimbra Desktop on OS X to access Zimbra Server accounts, this happens to exactly 2 out of 20 of our users.

Most of the local sync succeeds; but after this error the client displays the red exclamation mark permanently where the green dot should be.


Debug message: link(/Network/Servers/glenridge.scc.net/Users/afraser/zimbra/zdesktop/store/incoming/1239745539666-673.msg, /Network/Servers/glenridge.scc.net/Users/afraser/zimbra/zdesktop/store/0/5/msg/2/10457-34069.msg): Operation not supported

Exception:

com.zimbra.common.service.ServiceException: system failure: InitialSync.syncMessagesAsTgz
ExceptionId:mid=5:1239797544258:fda8444d8ba470bf
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:952)
at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:906)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:438)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:336)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:384)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:384)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:195)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:179)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:186)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.zimbra.common.service.ServiceException: system failure: storing chat 10457
ExceptionId:mid=5:1239797544258:fda8444d8ba470bf
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1150)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:948)
... 13 more
Caused by: java.io.IOException: link(/Network/Servers/glenridge.scc.net/Users/afraser/zimbra/zdesktop/store/incoming/1239745539666-673.msg, /Network/Servers/glenridge.scc.net/Users/afraser/zimbra/zdesktop/store/0/5/msg/2/10457-34069.msg): Operation not supported
at com.zimbra.znative.IO.link0(Native Method)
at com.zimbra.znative.IO.link(IO.java:88)
at com.zimbra.cs.store.FileBlobStore.link(FileBlobSto re.java:266)
at com.zimbra.cs.mailbox.Mailbox.createChat(Mailbox.j ava:6615)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1129)
... 14 more

[mannix77]

I finally gave up and sent to setup and pressed reset. All local files were deleted and sync began to work.

[juliustech]

Glad to hear this worked for you. I've tried that a couple of times now but no such luck.