Zimbra

dirgegirl · #1 (**permalink**) 04-03-2009, 01:12 AM

The icon for my POP3 account constantly shows as a red exclamation mark. When I click on it I get the following (although it does actually usually download my mail):

Failure communicating with remote server. Please try again later.

Debug message: Invalid end of line character

Exception:

com.zimbra.common.service.ServiceException: system failure: Synchronization of POP3 folder failed
ExceptionId:mid=3:1238746096465:8df87adcf50c9964
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:124)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.zimbra.cs.mailclient.ParseException: Invalid end of line character
at com.zimbra.cs.mailclient.pop3.ContentInputStream.f illBuffer(ContentInputStream.java:84)
at com.zimbra.cs.mailclient.pop3.ContentInputStream.r ead(ContentInputStream.java:42)
at com.zimbra.cs.mailclient.pop3.ContentInputStream.s kipRemaining(ContentInputStream.java:64)
at com.zimbra.cs.mailclient.pop3.ContentInputStream.c lose(ContentInputStream.java:60)
at com.zimbra.cs.datasource.Pop3Sync.fetchAndAddMessa ge(Pop3Sync.java:197)
at com.zimbra.cs.datasource.Pop3Sync.fetchAndRetainMe ssages(Pop3Sync.java:185)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:116)
... 8 more

lincoln · #2 (**permalink**) 04-28-2011, 06:19 AM

Did you ever get a reply to your question, or fix it? I am a new user and got the same message the first time I logged on. Apparently I cannot use this product.

jflanigan · #3 (**permalink**) 04-29-2011, 08:16 AM

I would suggest trying with ZD 7. If you enable debug logging in the account setup page it will output protocol-level debugging information. Also, do you know what type of POP3 server you are connecting to (i.e. who is the provider)?

lincoln · #4 (**permalink**) 04-30-2011, 09:14 AM

I have the latest version of Zimbra Desktop. I do not know how to enable debug logging. My provider is earthlink.net. I get the message that says Invalid End of Line Character, after it downloaded maybe 20 emails (out of over 1000).

Debug message: Invalid end of line character

Exception:

com.zimbra.common.service.ServiceException: system failure:synchronization of POP3 folder failed
ExceptionId:sync-mbox-lespy@joimail.com:1304179665296:318ea295c9a2cb1e
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:248)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:150)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:254)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:219)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncAllLoc alDataSources(DataSourceMailbox.java:430)
at com.zimbra.cs.mailbox.DataSourceMailbox.sync(DataS ourceMailbox.java:460)
at com.zimbra.cs.mailbox.DataSourceMailbox.syncOnTime r(DataSourceMailbox.java:397)
at com.zimbra.cs.mailbox.SyncMailbox$1.run(SyncMailbo x.java:262)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.cs.mailclient.ParseException: Invalid end of line character
at com.zimbra.cs.mailclient.pop3.ContentInputStream.f illBuffer(ContentInputStream.java:82)
at com.zimbra.cs.mailclient.pop3.ContentInputStream.r ead(ContentInputStream.java:40)
at java.io.InputStream.read(Unknown Source)
at com.zimbra.common.util.BufferStream.readFrom(Buffe rStream.java:184)
at com.zimbra.common.util.BufferStream.readFrom(Buffe rStream.java:174)
at com.zimbra.cs.datasource.MessageContent.readConten t(MessageContent.java:44)
at com.zimbra.cs.datasource.MessageContent.read(Messa geContent.java:34)
at com.zimbra.cs.datasource.Pop3Sync.fetchAndAddMessa ge(Pop3Sync.java:237)
at com.zimbra.cs.datasource.Pop3Sync.fetchAndRetainMe ssages(Pop3Sync.java:226)
at com.zimbra.cs.datasource.Pop3Sync.importData(Pop3S ync.java:141)
... 8 more

Myralaws00 · #5 (**permalink**) 04-30-2011, 04:05 PM

I have exactly the same issue, except I get many duplicates of the downloaded messages. Also I have noticed that the password in my settings is too long. When I correct it it does not in fact change. So I believe that the failure to connect is because the password is incorrect.