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Thread: Calendar Events disappeared / gone missing

  1. #1
    diacono is offline Member
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    Unhappy Calendar Events disappeared / gone missing

    I'm fairly confident that ever since one of the most recent updates I now can't see any of my own nor shared calendar events when I click on the Calendar tab.

    If I login via the WebGUI I can see them, in fact I can see the entries pop-up in the mini calendar on the left hand side. Just not when I check the Calendar tab, it's just empty!

    Any ideas?

    I think my provider (SimplyMS.com) is running ZimbraCS 5.0.11... how can I tell?

    Many thanks in advance

  2. #2
    egorka is offline New Member
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    In Yahoo! Zimbra Desktop



    In Mozilla Firefox


  3. #3
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by diacono View Post
    I think my provider (SimplyMS.com) is running ZimbraCS 5.0.11... how can I tell?
    Go to the Web UI and enter the following in the search field and hit enter:

    Code:
    $set: get version
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  4. #4
    diacono is offline Member
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    Thanks phoenix, here are the results:
    Client Version: 5.0.11_GA_2695.RHEL5_64

    Any ideas as it appears that I'm not alone!?

  5. #5
    jmhe is offline Zimbra Employee
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    this is a duplicate post. please don't create dup posts.
    let's use the thread i replied.

    Quote Originally Posted by egorka View Post
    In Yahoo! Zimbra Desktop



    In Mozilla Firefox


  6. #6
    jmhe is offline Zimbra Employee
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    please attach log/zdesktop.log

    Quote Originally Posted by diacono View Post
    I'm fairly confident that ever since one of the most recent updates I now can't see any of my own nor shared calendar events when I click on the Calendar tab.

    If I login via the WebGUI I can see them, in fact I can see the entries pop-up in the mini calendar on the left hand side. Just not when I check the Calendar tab, it's just empty!

    Any ideas?

    I think my provider (SimplyMS.com) is running ZimbraCS 5.0.11... how can I tell?

    Many thanks in advance

  7. #7
    diacono is offline Member
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    Quote Originally Posted by jmhe View Post
    please attach log/zdesktop.log
    Just had a quick look the the log and I'm not to keen in posting it here!! I'll try and send it via PM...

    Is there something specific you are looking for in the log?

    Thanks

  8. #8
    jmhe is offline Zimbra Employee
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    I will be looking for exception errors...(with stack traces)

    Quote Originally Posted by diacono View Post
    Just had a quick look the the log and I'm not to keen in posting it here!! I'll try and send it via PM...

    Is there something specific you are looking for in the log?

    Thanks

  9. #9
    diacono is offline Member
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    OK, how about this:

    Code:
    2009-03-18 08:47:58,060 ERROR [mid=2] [] offline - sync failure: MYEMAILADDRESS@MYDOMAIN.COM
    com.zimbra.common.service.ServiceException: system failure: PushChanges.sync
    ExceptionId:mid=2:1237366077724:adf8cc92c300c8b8
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
    	at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRecoverableException(SyncExceptionHandler.java:40)
    	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:373)
    	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:174)
    	at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:185)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)
    	at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:121)
    	at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:436)
    	at java.util.TimerThread.mainLoop(Timer.java:512)
    	at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.common.service.ServiceException: error while proxying request to target server cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/><title>Error 500 </title></head><body><h2>HTTP ERROR: 500</h2><pre>INTERNAL_SERVER_ERROR</pre><p>RequestURI=/service/soap/</p><h3>Caused by:</h3><pre>java.nio.channels.CancelledKeyException
    	at sun.nio.ch.SelectionKeyImpl.ensureValid(SelectionKeyImpl.java:55)
    	at sun.nio.ch.SelectionKeyImpl.interestOps(SelectionKeyImpl.java:59)
    	at org.mortbay.io.nio.SelectChannelEndPoint.updateKey(SelectChannelEndPoint.java:311)
    	at org.mortbay.io.nio.SelectChannelEndPoint.blockReadable(SelectChannelEndPoint.java:229)
    	at org.mortbay.jetty.HttpParser$Input.blockForContent(HttpParser.java:1039)
    	at org.mortbay.jetty.HttpParser$Input.read(HttpParser.java:995)
    	at java.io.InputStream.read(InputStream.java:89)
    	at com.zimbra.soap.SoapServlet.readRequest(SoapServlet.java:372)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:227)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:189)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    </pre><p><i><small><a href="http://jetty.mortbay.org/">Powered by Jetty://</a></small></i></p><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/></body></html>
    ExceptionId:mid=2:1237366077547:adf8cc92c300c8b8
    Code:service.PROXY_ERROR Arg:(url, STR, "https://zimbracs.simplyms.com/service/soap/")
    	at com.zimbra.common.service.ServiceException.PROXY_ERROR(ServiceException.java:303)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:791)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:740)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:736)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:732)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:728)
    	at com.zimbra.cs.mailbox.PushChanges.syncCalendarItem(PushChanges.java:1267)
    	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:367)
    	... 7 more

    Quote Originally Posted by jmhe View Post
    I will be looking for exception errors...(with stack traces)

  10. #10
    jmhe is offline Zimbra Employee
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    interesting. give me some time to look into this....is that the only exception you got ?


    Quote Originally Posted by diacono View Post
    OK, how about this:

    Code:
    2009-03-18 08:47:58,060 ERROR [mid=2] [] offline - sync failure: MYEMAILADDRESS@MYDOMAIN.COM
    com.zimbra.common.service.ServiceException: system failure: PushChanges.sync
    ExceptionId:mid=2:1237366077724:adf8cc92c300c8b8
    Code:service.FAILURE
    	at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
    	at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRecoverableException(SyncExceptionHandler.java:40)
    	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:373)
    	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:174)
    	at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync.java:185)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineMailbox.java:140)
    	at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(OfflineMailbox.java:121)
    	at com.zimbra.cs.mailbox.DesktopMailbox$1.run(DesktopMailbox.java:436)
    	at java.util.TimerThread.mainLoop(Timer.java:512)
    	at java.util.TimerThread.run(Timer.java:462)
    Caused by: com.zimbra.common.service.ServiceException: error while proxying request to target server cannot determine soap protocol in reply: <html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"/><title>Error 500 </title></head><body><h2>HTTP ERROR: 500</h2><pre>INTERNAL_SERVER_ERROR</pre><p>RequestURI=/service/soap/</p><h3>Caused by:</h3><pre>java.nio.channels.CancelledKeyException
    	at sun.nio.ch.SelectionKeyImpl.ensureValid(SelectionKeyImpl.java:55)
    	at sun.nio.ch.SelectionKeyImpl.interestOps(SelectionKeyImpl.java:59)
    	at org.mortbay.io.nio.SelectChannelEndPoint.updateKey(SelectChannelEndPoint.java:311)
    	at org.mortbay.io.nio.SelectChannelEndPoint.blockReadable(SelectChannelEndPoint.java:229)
    	at org.mortbay.jetty.HttpParser$Input.blockForContent(HttpParser.java:1039)
    	at org.mortbay.jetty.HttpParser$Input.read(HttpParser.java:995)
    	at java.io.InputStream.read(InputStream.java:89)
    	at com.zimbra.soap.SoapServlet.readRequest(SoapServlet.java:372)
    	at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:227)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    	at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:189)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    	at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
    	at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
    	at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:148)
    	at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
    	at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
    	at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
    	at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
    	at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
    	at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
    	at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
    	at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
    	at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
    	at org.mortbay.jetty.Server.handle(Server.java:313)
    	at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
    	at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
    	at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
    	at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
    	at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
    	at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    	at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    </pre><p><i><small><a href="http://jetty.mortbay.org/">Powered by Jetty://</a></small></i></p><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/></body></html>
    ExceptionId:mid=2:1237366077547:adf8cc92c300c8b8
    Code:service.PROXY_ERROR Arg:(url, STR, "https://zimbracs.simplyms.com/service/soap/")
    	at com.zimbra.common.service.ServiceException.PROXY_ERROR(ServiceException.java:303)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:791)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:740)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:736)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:732)
    	at com.zimbra.cs.mailbox.OfflineMailbox.sendRequest(OfflineMailbox.java:728)
    	at com.zimbra.cs.mailbox.PushChanges.syncCalendarItem(PushChanges.java:1267)
    	at com.zimbra.cs.mailbox.PushChanges.sync(PushChanges.java:367)
    	... 7 more

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