Zimbra

Hamp · #1 (**permalink**) 04-02-2009, 12:15 PM

I've had a problem lately where I get an email that shows that it should have an attachment. However when you open the email there is no attachment beside the Attachment label in the header.

I have found that if I forward the email to myself the attachment magically appears in the header. This doesn't happen all the time but does from certain sites. The latest site is symantec.

From: electroniclicensing@symantec.com

Has anyone else had this problem or know of a solution?

The copy of the show original is below. The actual pdf code is omitted.

Return-Path: electroniclicensing@symantec.com
Received: from zmail.registerguard.com (LHLO zmail.registerguard.com)
(192.9.203.105) by zmail.registerguard.com with LMTP; Thu, 2 Apr 2009
02:46:22 -0700 (PDT)
Received: from localhost (localhost.localdomain [127.0.0.1])
by zmail.registerguard.com (Postfix) with ESMTP id 5FBFF804005
for <hamp.rutledge@registerguard.com>; Thu, 2 Apr 2009 02:46:22 -0700 (PDT)
X-Virus-Scanned: amavisd-new at
X-Spam-Flag: NO
X-Spam-Score: -1.514
X-Spam-Level:
X-Spam-Status: No, score=-1.514 tagged_above=-10 required=4 tests=[AWL=1.768,
BAYES_20=-0.74, HTML_MESSAGE=0.001, MIME_HTML_ONLY=1.457,
RCVD_IN_DNSWL_MED=-4]
Received: from zmail.registerguard.com ([127.0.0.1])
by localhost (zmail.registerguard.com [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id WIbuxN14xfGM for <hamp.rutledge@registerguard.com>;
Thu, 2 Apr 2009 02:46:14 -0700 (PDT)
Received: from barracuda.guardnet.com (barracuda400.guardnet.com [64.112.236.29])
by zmail.registerguard.com (Postfix) with ESMTP id 85CED804001
for <HAMP.RUTLEDGE@REGISTERGUARD.COM>; Thu, 2 Apr 2009 02:46:14 -0700 (PDT)
X-ASG-Debug-ID: 1238665569-38c101b80000-4Dmc1L
X-Barracuda-URL: http://192.168.9.29:8000/cgi-bin/mark.cgi
Received: from extu-mxob-2.symantec.com (localhost [127.0.0.1])
by barracuda.guardnet.com (Spam Firewall) with ESMTP id DF1132D6BDB
for <HAMP.RUTLEDGE@REGISTERGUARD.COM>; Thu, 2 Apr 2009 02:46:09 -0700 (PDT)
Received: from extu-mxob-2.symantec.com (extu-mxob-2.symantec.com [216.10.194.135]) by barracuda.guardnet.com with ESMTP id G640Dkkp0hv3kJz0 for <HAMP.RUTLEDGE@REGISTERGUARD.COM>; Thu, 02 Apr 2009 02:46:09 -0700 (PDT)
X-Barracuda-Envelope-From: electroniclicensing@symantec.com
Received: from tus1opsmtapin01.ges.symantec.com (tus1opsmtapin01.ges.symantec.com [192.168.214.43])
by extu-mxob-2.symantec.com (8.14.1/8.14.1) with ESMTP id n329k8TM029805
(version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO)
for <HAMP.RUTLEDGE@REGISTERGUARD.COM>; Thu, 2 Apr 2009 02:46:08 -0700
Received: from tus1erpdbspin01.ges.symantec.com ([155.64.228.40])
by tus1opsmtapin01.ges.symantec.com with esmtp (Exim 4.67)
(envelope-from <electroniclicensing@symantec.com>)
id 1LpJUu-0008Gz-Rr; Thu, 02 Apr 2009 02:46:08 -0700
Received: from tus1erpdbspin01 (localhost [127.0.0.1])
by tus1erpdbspin01.ges.symantec.com (8.13.8+Sun/8.13.6) with ESMTP id n329k8Z7002451;
Thu, 2 Apr 2009 02:46:08 -0700 (PDT)
Date: Thu, 2 Apr 2009 02:46:08 -0700 (PDT)
Message-ID: <14949315.1238665568504.JavaMail.oraprg@localhos t>
From: electroniclicensing@symantec.com
To: HAMP.RUTLEDGE@REGISTERGUARD.COM
X-ASG-Orig-Subj: PO No: 0904-01-8569, Cert No: 8662703, Contract No: 512780927
Subject: PO No: 0904-01-8569, Cert No: 8662703, Contract No: 512780927
Cc: DL-SPT-Cert-NAM@symantec.com
Mime-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_0_13878877.1238665568297"
X-Barracuda-Connect: extu-mxob-2.symantec.com[216.10.194.135]
X-Barracuda-Start-Time: 1238665569
X-Barracuda-Virus-Scanned: by Barracuda Spam Firewall at guardnet.com
X-Barracuda-Spam-Score: 0.00
X-Barracuda-Spam-Status: No, SCORE=0.00 using global scores of TAG_LEVEL=2.0 QUARANTINE_LEVEL=3.0 KILL_LEVEL=3.0 tests=HTML_MESSAGE, MIME_HTML_ONLY, NO_REAL_NAME
X-Barracuda-Spam-Report: Code version 3.2, rules version 3.2.1.22024
Rule breakdown below
pts rule name description
---- ---------------------- --------------------------------------------------
0.00 NO_REAL_NAME From: does not include a real name
0.00 HTML_MESSAGE BODY: HTML included in message
0.00 MIME_HTML_ONLY BODY: Message only has text/html MIME parts

------=_Part_0_13878877.1238665568297
Content-Type: multipart/related;
boundary="----=_Part_1_10132325.1238665568356"

------=_Part_1_10132325.1238665568356
Content-Type: text/html
Content-Transfer-Encoding: 7bit

<HTML>
<BODY>
<DIV>Subject Header: Your Symantec Support Certificate</DIV>
 
<DIV>Thank you for choosing Symantec. Attached is your original Support Certificate in PDF format. (Adobe Acrobat Reader is required in order to view this file format.) Please read and retain this Support Certificate as it contains details of your support agreement and constitutes legal proof of your purchase. </DIV>
 
<DIV>(Note: This email message does not constitute proof of license ownership.)</DIV>
 
<DIV>Please do not reply to this email. If you have any questions or need any assistance, please do not hesitate to contact your reseller or our Online Enterprise Customer Service website at <a href ="http://www.symantec.com/techsupp/index.html">http://www.symantec.com/techsupp/index.html</a></DIV>
 
<DIV>Thank you,</DIV>
 
Symantec Corporation</BODY>
</HTML>
------=_Part_1_10132325.1238665568356--

------=_Part_0_13878877.1238665568297
Content-Type: application/pdf; name=512780927.pdf
Content-Transfer-Encoding: base64
Content-Disposition: inline; filename=512780927.pdf

jmhe · #2 (**permalink**) 04-03-2009, 10:36 AM

Pls right click on a such message->Show Original. Copy and Paste the content here. ** Make sure you pick a message that does not have sensitive/personal information in it ! ***

Quote:

Originally Posted by Hamp

I've had a problem lately where I get an email that shows that it should have an attachment. However when you open the email there is no attachment beside the Attachment label in the header.

I have found that if I forward the email to myself the attachment magically appears in the header. This doesn't happen all the time but does from certain sites. The latest site is symantec.

From: electroniclicensing@symantec.com

Has anyone else had this problem or know of a solution?

Hamp · #3 (**permalink**) 04-03-2009, 11:33 AM

I keep getting replies that I don't have permissions to post on the thread I created ?????

phoenix · #4 (**permalink**) 04-03-2009, 12:53 PM

Quote:

Originally Posted by Hamp

I keep getting replies that I don't have permissions to post on the thread I created ?????

That's because there's a moderation system for new members so we can vet for spam, you'd have seen that if you read the message.

jmhe · #5 (**permalink**) 04-07-2009, 09:56 PM

looks like this "report" messed up message header:

X-Barracuda-Spam-Report: Code version 3.2, rules version 3.2.1.22024
Rule breakdown below
pts rule name description
---- ---------------------- --------------------------------------------------
0.00 NO_REAL_NAME From: does not include a real name
0.00 HTML_MESSAGE BODY: HTML included in message
0.00 MIME_HTML_ONLY BODY: Message only has text/html MIME parts

Quote:

Originally Posted by Hamp

I've had a problem lately where I get an email that shows that it should have an attachment. However when you open the email there is no attachment beside the Attachment label in the header.

I have found that if I forward the email to myself the attachment magically appears in the header. This doesn't happen all the time but does from certain sites. The latest site is symantec.

From: electroniclicensing@symantec.com

Has anyone else had this problem or know of a solution?

The copy of the show original is below. The actual pdf code is omitted.

Return-Path: electroniclicensing@symantec.com
Received: from zmail.registerguard.com (LHLO zmail.registerguard.com)
(192.9.203.105) by zmail.registerguard.com with LMTP; Thu, 2 Apr 2009
02:46:22 -0700 (PDT)
Received: from localhost (localhost.localdomain [127.0.0.1])
by zmail.registerguard.com (Postfix) with ESMTP id 5FBFF804005
for <hamp.rutledge@registerguard.com>; Thu, 2 Apr 2009 02:46:22 -0700 (PDT)
X-Virus-Scanned: amavisd-new at
X-Spam-Flag: NO
X-Spam-Score: -1.514
X-Spam-Level:
X-Spam-Status: No, score=-1.514 tagged_above=-10 required=4 tests=[AWL=1.768,
BAYES_20=-0.74, HTML_MESSAGE=0.001, MIME_HTML_ONLY=1.457,
RCVD_IN_DNSWL_MED=-4]
Received: from zmail.registerguard.com ([127.0.0.1])
by localhost (zmail.registerguard.com [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id WIbuxN14xfGM for <hamp.rutledge@registerguard.com>;
Thu, 2 Apr 2009 02:46:14 -0700 (PDT)
Received: from barracuda.guardnet.com (barracuda400.guardnet.com [64.112.236.29])
by zmail.registerguard.com (Postfix) with ESMTP id 85CED804001
for <HAMP.RUTLEDGE@REGISTERGUARD.COM>; Thu, 2 Apr 2009 02:46:14 -0700 (PDT)
X-ASG-Debug-ID: 1238665569-38c101b80000-4Dmc1L
X-Barracuda-URL: http://192.168.9.29:8000/cgi-bin/mark.cgi
Received: from extu-mxob-2.symantec.com (localhost [127.0.0.1])
by barracuda.guardnet.com (Spam Firewall) with ESMTP id DF1132D6BDB
for <HAMP.RUTLEDGE@REGISTERGUARD.COM>; Thu, 2 Apr 2009 02:46:09 -0700 (PDT)
Received: from extu-mxob-2.symantec.com (extu-mxob-2.symantec.com [216.10.194.135]) by barracuda.guardnet.com with ESMTP id G640Dkkp0hv3kJz0 for <HAMP.RUTLEDGE@REGISTERGUARD.COM>; Thu, 02 Apr 2009 02:46:09 -0700 (PDT)
X-Barracuda-Envelope-From: electroniclicensing@symantec.com
Received: from tus1opsmtapin01.ges.symantec.com (tus1opsmtapin01.ges.symantec.com [192.168.214.43])
by extu-mxob-2.symantec.com (8.14.1/8.14.1) with ESMTP id n329k8TM029805
(version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO)
for <HAMP.RUTLEDGE@REGISTERGUARD.COM>; Thu, 2 Apr 2009 02:46:08 -0700
Received: from tus1erpdbspin01.ges.symantec.com ([155.64.228.40])
by tus1opsmtapin01.ges.symantec.com with esmtp (Exim 4.67)
(envelope-from <electroniclicensing@symantec.com>)
id 1LpJUu-0008Gz-Rr; Thu, 02 Apr 2009 02:46:08 -0700
Received: from tus1erpdbspin01 (localhost [127.0.0.1])
by tus1erpdbspin01.ges.symantec.com (8.13.8+Sun/8.13.6) with ESMTP id n329k8Z7002451;
Thu, 2 Apr 2009 02:46:08 -0700 (PDT)
Date: Thu, 2 Apr 2009 02:46:08 -0700 (PDT)
Message-ID: <14949315.1238665568504.JavaMail.oraprg@localhos t>
From: electroniclicensing@symantec.com
To: HAMP.RUTLEDGE@REGISTERGUARD.COM
X-ASG-Orig-Subj: PO No: 0904-01-8569, Cert No: 8662703, Contract No: 512780927
Subject: PO No: 0904-01-8569, Cert No: 8662703, Contract No: 512780927
Cc: DL-SPT-Cert-NAM@symantec.com
Mime-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_0_13878877.1238665568297"
X-Barracuda-Connect: extu-mxob-2.symantec.com[216.10.194.135]
X-Barracuda-Start-Time: 1238665569
X-Barracuda-Virus-Scanned: by Barracuda Spam Firewall at guardnet.com
X-Barracuda-Spam-Score: 0.00
X-Barracuda-Spam-Status: No, SCORE=0.00 using global scores of TAG_LEVEL=2.0 QUARANTINE_LEVEL=3.0 KILL_LEVEL=3.0 tests=HTML_MESSAGE, MIME_HTML_ONLY, NO_REAL_NAME
X-Barracuda-Spam-Report: Code version 3.2, rules version 3.2.1.22024
Rule breakdown below
pts rule name description
---- ---------------------- --------------------------------------------------
0.00 NO_REAL_NAME From: does not include a real name
0.00 HTML_MESSAGE BODY: HTML included in message
0.00 MIME_HTML_ONLY BODY: Message only has text/html MIME parts

------=_Part_0_13878877.1238665568297
Content-Type: multipart/related;
boundary="----=_Part_1_10132325.1238665568356"

------=_Part_1_10132325.1238665568356
Content-Type: text/html
Content-Transfer-Encoding: 7bit

<HTML>
<BODY>
<DIV>Subject Header: Your Symantec Support Certificate</DIV>
 
<DIV>Thank you for choosing Symantec. Attached is your original Support Certificate in PDF format. (Adobe Acrobat Reader is required in order to view this file format.) Please read and retain this Support Certificate as it contains details of your support agreement and constitutes legal proof of your purchase. </DIV>
 
<DIV>(Note: This email message does not constitute proof of license ownership.)</DIV>
 
<DIV>Please do not reply to this email. If you have any questions or need any assistance, please do not hesitate to contact your reseller or our Online Enterprise Customer Service website at <a href ="http://www.symantec.com/techsupp/index.html">http://www.symantec.com/techsupp/index.html</a></DIV>
 
<DIV>Thank you,</DIV>
 
Symantec Corporation</BODY>
</HTML>
------=_Part_1_10132325.1238665568356--

------=_Part_0_13878877.1238665568297
Content-Type: application/pdf; name=512780927.pdf
Content-Transfer-Encoding: base64
Content-Disposition: inline; filename=512780927.pdf

raicio · #6 (**permalink**) 05-07-2009, 04:44 AM

i have got the same issue, message source is attached

Goonsniper · #7 (**permalink**) 08-06-2009, 09:37 AM

I have the same issues with one of my 100 users, has anyone figured this one out?

Release 5.0.18_GA_3011.RHEL5_64_20090707153751 CentOS5_64 NETWORK edition

Thanks

landrypm · #8 (**permalink**) 10-05-2009, 09:12 AM

I had a user report this same problem to me today. The attachment displays correctly in the web client but not in the desktop client.

Any update on a fix? I have attached a message which demonstrates the problem.

Release 5.0.16_GA_2921.RHEL5_64_20090429021719 RHEL5_64 NETWORK edition

Yahoo! Zimbra Desktop 1.0.3 (build 1691)

--
patrick

bryanr · #9 (**permalink**) 10-13-2009, 09:51 AM

I am having similar problems with an email message. The images are not showing up inline and they do not show in the header section of the message either. It shows a broken thumbnail image where the inline messages are suppose to appear. When you forward the message, the attachments show in the header section and you can click on the mime-attachment link and the image opens correctly in a new window. This tells me that the browser can display the image correctly, so why aren't they displaying in the message body?

And how are users suppose to know to click on the forward button in order to see the attachment links in the header section of the message. Here is the message source:

Sent: Tuesday, October 13, 2009 10:46:42 AM GMT -06:00 US/Canada Central=20
Subject: Wierd Animals=20

Our planet Earth is populated with plenty of bizarre and astonishing creatu=
res without the need for resorting to fiction.=20

Some are rare; some are on the verge of extinction. Here are some of the mo=
st peculiar creatures known to mankind.=20

They get progressively bizarre...=20

Angora Rabbit=20

Sucker-footed Bat=20

Sun Bear=20

Tapir=20

White-faced Saki Monkey=20

Yeti Crab=20

Left-Winged Dingbat
------=_Part_1455_9424649.1255452057120
Content-Type: multipart/related;
boundary="----=_Part_1456_23170432.1255452057120"

------=_Part_1456_23170432.1255452057120
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<html><head><style type=3D'text/css'>p { margin: 0; }</style></head><body><=
div style=3D'font-family: Times New Roman; font-size: 12pt; color: #000000'=
> ----- Forwarded Message ----- From:

 Sent: Tuesday, October 13, 2009 10:46:42 AM=
GMT -06:00 US/Canada Central Subject: Wierd Animals 
<div>

<div class=3D"MsoNormal">=
Our planet E=
arth is populated with plenty of bizarre and astonishing=
creatures without the need for resorting to fiction.   </div>
</div>

<div>

<div>

<div>

<div class=3D"MsoNormal">=
Some are rare; some are on the verge of extinction.  Here are some of =
the most peculiar creatures known to mankind.  =
</div>
</div>

<div>

<div class=3D"MsoNormal">=
They get progressively bizarre... 
  
 <img id=3D"">  
 <s=
pan style=3D"color: black;">Angora Rabbit 
 
 <img id=3D"">  
   Sucker-footed Bat =
 
 
   <img id=3D"">  
   Sun Bear <=
/span> 
 
   <img id=3D"">  
   Tapir  
  <img id=3D"">  
  White-faced Saki Monkey<fon=
t color=3D"black" size=3D"2">  
 
  <img id=3D"">  
   Yeti Crab 
 
 <img id=3D"">  
 Left-Winged Dingbat</sp=
an> </div>
</div>
</div>
</div>

</div></body></html>
------=_Part_1456_23170432.1255452057120
Content-Type: image/jpeg; name=mime-attachment.jpeg
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename=mime-attachment.jpeg
Content-ID: <1.1767694795@web83504.mail.sp1.yahoo.com>

chimaster · #10 (**permalink**) 08-12-2010, 07:43 PM

User is ona MAC OS x 10.6 using webclient from safari.

This is at a school and all the teachers have the same Mac's. Some have the issue, some don't. Zimbra 6.0.7 on Ubuntu 8.04.4 LTS.

------=_Part_1811_372034430.1275283124469
Content-Type: application/pdf; name="Week 7_31 May.pdf"
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="Week 7_31 May.pdf"

JVBERi0xLjUNJeLjz9MNCjk5IDAgb2JqPDwvSFsxMzM2IDM1NV 0vTGluZWFyaXplZCAxL0UgNTY5
NDY2L0wgMTgyNjU0OS9OIDMvTyAxMDIvVCAxODI0NTIyPj4NZW 5kb2JqDSAgICAgICAgICAgICAg
DQp4cmVmDQo5OSA1Mg0KMDAwMDAwMDAxNiAwMDAwMCBuDQowMD AwMDAxNjkxIDAwMDAwIG4NCjAw
MDAwMDEzMzYgMDAwMDAgbg0KMDAwMDAwMTc1NCAwMDAwMCBuDQ owMDAwMDAxOTU4IDAwMDAwIG4N

A little annoying, anyone manage to progress with this?

Zimbra

Downloads

Product Information

Toolbox

Why Join?