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  #1 (permalink)  
Old 04-02-2009, 04:47 AM
Junior Member
  
Posts: 8
Red face Synchronization of folder '/Inbox' disabled due to maximum number of per-item errors
Morning guys

Being a new user of Zimbra Desktop i am totally buffled by the amounts of error report i get - about 500 at the moment (for the 1st week of using it), which I assume largely contributes to the fact that my on/offline status is a constant red square.

There are two major types of errors, as listed below:

Product name: Zimbra Desktop
Product version: 1.0
Build ID: 1537
Release type: R
OS Platform: Windows XP x86 5.1
Time of event: 2009-04-02 12:39:43
Error type: service.FAILURE
Item ID: 2
Error summary: Synchronization of folder '/Inbox' disabled due to maximum number of per-item errors exceeded

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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
----------------------------------------------------------------------------



----------------------------------------------------------------------------
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Inbox' disabled due to maximum number of per-item errors exceeded
ExceptionId:btpool0-14:1238672383171:ded513350b91165e
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapFolderSync.incrementT otalErrors(ImapFolderSync.java:1274)
at com.zimbra.cs.datasource.ImapFolderSync.syncMessag eFailed(ImapFolderSync.java:1248)
at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:568)
at com.zimbra.cs.datasource.ImapFolderSync.appendNewM essages(ImapFolderSync.java:534)
at com.zimbra.cs.datasource.ImapFolderSync.finishSync (ImapFolderSync.java:410)
at com.zimbra.cs.datasource.ImapSync.finishSync(ImapS ync.java:270)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:189)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:145)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:50)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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And the problem of Appending to mailbox:





Product name: Zimbra Desktop
Product version: 1.0
Build ID: 1537
Release type: R
OS Platform: Windows XP x86 5.1
Time of event: 2009-04-02 12:39:40
Error type: APPEND failed: APPEND error: can't append to that mailbox, error in date-time
Item ID: 2731
Error summary: Append message failed

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Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=113):
----------------------------------------------------------------------------

Local folder: /Inbox
Failed request: C121 APPEND Inbox (\Seen) "09- -2009 01:05:48 +0000" <literal 173333 bytes>

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Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.cs.mailclient.CommandFailedException: APPEND failed: APPEND error: can't append to that mailbox, error in date-time
at com.zimbra.cs.mailclient.imap.ImapRequest.failed(I mapRequest.java:185)
at com.zimbra.cs.mailclient.imap.ImapRequest.failed(I mapRequest.java:181)
at com.zimbra.cs.mailclient.imap.ImapRequest.checkSta tus(ImapRequest.java:95)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:81)
at com.zimbra.cs.mailclient.imap.ImapConnection.appen d(ImapConnection.java:218)
at com.zimbra.cs.datasource.RemoteFolder.appendMessag e(RemoteFolder.java:93)
at com.zimbra.cs.datasource.ImapFolderSync.appendMess age(ImapFolderSync.java:578)
at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:564)
at com.zimbra.cs.datasource.ImapFolderSync.appendNewM essages(ImapFolderSync.java:534)
at com.zimbra.cs.datasource.ImapFolderSync.finishSync (ImapFolderSync.java:410)
at com.zimbra.cs.datasource.ImapSync.finishSync(ImapS ync.java:270)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:189)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:145)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:50)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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Would be grateful for any thoughts re correcting the issues.

Cheers
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  #2 (permalink)  
Old 04-02-2009, 07:54 PM
Zimbra Employee
  
Posts: 1,688
Default
Hi, could you please file a bug? This is definitely a bug. Thanks!
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  #3 (permalink)  
Old 04-03-2009, 05:18 PM
Junior Member
  
Posts: 8
Smile Private
hi

have managed to file the bug, which is too long to post - therefore attached the zip file.

Something interesting happened a couple of hours ago when i worked on some emails of some of my folders in the ZDesktop. Dont know since when the green circle is on!? - well, after filing the bug, it becomes a red error circle.

Help is still needed, by the look of it.

Many thanks
Attached Files
File Type: zip Copy of zdesktop.zip (251.9 KB, 2 views)
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  #4 (permalink)  
Old 04-05-2009, 05:28 PM
dac dac is offline
Zimbra Employee
  
Posts: 63
Default
For some reason, I could not find your bug report so ended up filing a new one: Bug 36869 &ndash; APPEND error due to invalid date format. If this is a dup please let me know.
Last edited by dac; 04-05-2009 at 05:46 PM..
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  #5 (permalink)  
Old 04-06-2009, 03:48 PM
Junior Member
  
Posts: 8
Default
sorry, from what you are saying, i dont think i managed to create the bug file in the first instance. Therefore it wont be a duplicate.

Is there anything i can do? If it is the date problem, could it be due to the fact that i have switched my english windows to chinese language enabled through tweaking the Region/Language setting in control panel?
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  #6 (permalink)  
Old 07-15-2009, 06:47 AM
Junior Member
  
Posts: 8
Default sync disabled again
hi

i thought this problem has been sorted but it actually comes back again:

sequence of event:
[LIST]
i realised early this week that i lost some emails in both ZD and my yahoo web account.[*]i imported my email backup (exported previously) into ZD using the Replace function to eliminate any duplicate[*]ZD seems to be back on track with those lost emails but yahoo web account has lost lots of other mails and is not synced to ZD[*]this problem persisted until now i have thousands of the following error messages which effectively suspended the sync of many of my folders on ZD..


Error message:

Product name: Zimbra Desktop
Product version: 1.0
Build ID: 1593
Release type: R
OS Platform: Windows XP x86 5.1
Time of event: 2009-07-15 11:43:16
Error type: service.FAILURE
Item ID: 282
Error summary: Synchronization of folder '/Agents' disabled due to maximum number of per-item errors exceeded

----------------------------------------------------------------------------
Affected data - PLEASE REMOVE ANY SENSITIVE INFORMATION (size=0):
----------------------------------------------------------------------------



----------------------------------------------------------------------------
Failure details - PLEASE REMOVE ANY SENSITIVE INFORMATION
----------------------------------------------------------------------------

com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/Agents' disabled due to maximum number of per-item errors exceeded
ExceptionId:btpool0-1:1247654596656:691ed64b482cd63e
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapFolderSync.incrementT otalErrors(ImapFolderSync.java:1276)
at com.zimbra.cs.datasource.ImapFolderSync.syncMessag eFailed(ImapFolderSync.java:1250)
at com.zimbra.cs.datasource.ImapFolderSync.appendMess ages(ImapFolderSync.java:565)
at com.zimbra.cs.datasource.ImapFolderSync.appendNewM essages(ImapFolderSync.java:531)
at com.zimbra.cs.datasource.ImapFolderSync.finishSync (ImapFolderSync.java:406)
at com.zimbra.cs.datasource.ImapSync.finishSync(ImapS ync.java:277)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:196)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:152)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:275)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)

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  #7 (permalink)  
Old 07-15-2009, 07:06 AM
Zimbra Consultant & Moderator
  
Posts: 20,316
Default
Quote:
Originally Posted by guangd2000 View Post
i thought this problem has been sorted but it actually comes back again:
See comment #20 in the bug report: Bug 36869 &ndash; APPEND error due to invalid date format
__________________
Regards


Bill
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  #8 (permalink)  
Old 07-28-2009, 01:34 PM
Starter Member
  
Posts: 2
Default
Hi there,
I have exactly the same problem and it happens when i try to synchronize big emails (larger than 4 mb) to move them from ZD to yahoo webmail account.
Thanks for your help
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