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  #1 (permalink)  
Old 03-29-2009, 10:24 AM
New Member
  
Posts: 4
Default [SOLVED] yahoo address book synchronization failed
Messaggio di debug: HTTP request failed: 999: null

Eccezione:

com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
ExceptionId:btpool0-8:1238343745699:f3ee0141e0f98c1d
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:68)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
ExceptionId:btpool0-8:1238343745699:f3ee0141e0f98c1d
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:66)
... 33 more
Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:91)
at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:55)
at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:99)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:83)
... 34 more

Se il problema persiste, carica qui una descrizione con le informazioni di debug.
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  #2 (permalink)  
Old 03-30-2009, 07:16 AM
Member
  
Posts: 14
Default
Getting the same error on one of my yahoo accounts
Zimbra 1537
Windows XP professional


Debug message: HTTP request failed: 999: null

Exception:

com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
ExceptionId:btpool0-10:1238418233812:9f288d1f2f48700f
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:68)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
ExceptionId:btpool0-10:1238418233812:9f288d1f2f48700f
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:66)
... 33 more
Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:91)
at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:55)
at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:99)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:83)
... 34 more

If issue persists please post description and debug information here.
Last edited by peter8rossi; 03-30-2009 at 07:22 AM..
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  #3 (permalink)  
Old 03-30-2009, 02:26 PM
Member
  
Posts: 14
Default
Same error now on my other yahoo account. Interestingly they are both the web-hosting related email, the free yahoo accounts associated with the web-hosted emails are not reporting an error.

Failure communicating with remote server. Please try again later.

Debug message: HTTP request failed: 999: null

Exception:

com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
ExceptionId:mid=4:1238444442906:9f288d1f2f48700f
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:68)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
ExceptionId:mid=4:1238444442906:9f288d1f2f48700f
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:66)
... 10 more
Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:91)
at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:55)
at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:99)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:83)
... 11 more

If issue persists please post description and debug information here.
Last edited by peter8rossi; 03-30-2009 at 02:32 PM..
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  #4 (permalink)  
Old 03-30-2009, 08:44 PM
New Member
  
Posts: 4
Default Yahoo address book synchronization failed - more info
Always the same with all my yahoo account :-(

Maybe this can be usefull: on my precedent laptop (with win xp pro sp3, norton09) and the precedente release of zimbra desktop, the synchronization of Y address book was working. Now With my new powerfull laptop ( with vista home premium, norton09)and the last relase of Zimbra desktop, the synchronization of Y address book is dead :-(

Eccezione:

com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
ExceptionId:btpool0-18:1238466737281:217d62d809773fa6
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:68)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
ExceptionId:btpool0-18:1238466737281:217d62d809773fa6
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:66)
... 33 more
Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:91)
at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:55)
at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:99)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:83)
... 34 more

Se il problema persiste, carica qui una descrizione con le informazioni di debug.
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  #5 (permalink)  
Old 03-31-2009, 12:19 AM
dac dac is offline
Zimbra Employee
  
Posts: 63
Default
The "999" error is due to a server-side issue that was supposedly fixed by the Yahoo Address Book team. I'll have to follow up with them to see why this is still happening for you. Would you mind sending me your Yahoo mail id(s)? They should be able to manually clear the error, otherwise it should go away on its own in 24 hours.
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  #6 (permalink)  
Old 03-31-2009, 11:50 AM
New Member
  
Posts: 4
Default My yahoo IDs
Thank you very much for your effort!!!

My yahoo e-mail address are:

zuniria@yahoo.it
teacirt@yahoo.it
perfaira@yahoo.it
magiaru@yahoo.it
andrefici@yahoo.it

Thank you very much. If you need other info just ask.

A.
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  #7 (permalink)  
Old 03-31-2009, 01:53 PM
New Member
  
Posts: 3
Default same prob
Hi!
I've got the same prob with contacts, that makes sending mails pretty difficult...
There were NO PROBs with my ZD till the latest upgrade of ZD...
I've got Yahoo!Mail as the others (my Y!ID is ludka02)... Could you help me, please???
Here is my error detail:

Debug message: HTTP request failed: 999: null

Exception:

com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
ExceptionId:btpool0-7:1238527453937:248ef96442e3cdfe
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:68)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
ExceptionId:btpool0-7:1238527453937:248ef96442e3cdfe
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:66)
... 33 more
Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:91)
at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:55)
at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:99)
at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:83)
... 34 more

If issue persists please post description and debug information here.
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  #8 (permalink)  
Old 04-02-2009, 11:44 AM
Member
  
Posts: 14
Default
Sent the emails and it has been over 24 hours but the problem persists.
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  #9 (permalink)  
Old 04-02-2009, 08:37 PM
New Member
  
Posts: 4
Default Now it works
Thank you to ZD team, now the synchronization whit the Y contacts books works!!! In all my account.

Thank you for your effort.
Grazie,
Andrea Fici
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  #10 (permalink)  
Old 04-03-2009, 03:19 PM
Member
  
Posts: 14
Default
All working now,

thank you
Peter
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