sync failure

[samtheman]

This is for my yahoo mail account

Debug message: Connection is closed

Exception:

com.zimbra.common.service.ServiceException: system failure: Synchronization of folder '/starbouncer' failed
ExceptionId:btpool0-9:1238101194584:a75ec243351a07c5
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapSync.syncFailed(ImapS ync.java:291)
at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:253)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:188)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:145)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:50)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: java.io.IOException: Connection is closed
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:459)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:76)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:80)
at com.zimbra.cs.mailclient.imap.ImapConnection.doSel ectOrExamine(ImapConnection.java:187)
at com.zimbra.cs.mailclient.imap.ImapConnection.selec t(ImapConnection.java:174)
at com.zimbra.cs.datasource.RemoteFolder.select(Remot eFolder.java:203)
at com.zimbra.cs.datasource.ImapFolderSync.checkUidVa lidity(ImapFolderSync.java:727)
at com.zimbra.cs.datasource.ImapFolderSync.syncMessag es(ImapFolderSync.java:209)
at com.zimbra.cs.datasource.ImapSync.syncMessages(Ima pSync.java:250)
... 35 more

[samtheman]

it works now

[jayanta_man]

I am using zimbra desktop on MAC - connecting to MS exchange server.
I have chosen both Exchange IMAP and only IMAP also - tried both ways.

Although setup is properly done - still i get the following errors during sync-up (first time it self)

BTW - i am able to connect to GMAIL properly though

Failure communicating with remote server. Please try again later.

Debug message: Unexpected character 'n' (expecting '\r')

Exception:

com.zimbra.common.service.ServiceException: system failure: Folder sync failed
ExceptionId:mid=10:1238338061052:027d358f16026cbb
Code:service.FAILURE
at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:148)
at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
Caused by: com.zimbra.cs.mailclient.CommandFailedException: LIST failed: Error in response
at com.zimbra.cs.mailclient.imap.ImapRequest.failed(I mapRequest.java:185)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:479)
at com.zimbra.cs.mailclient.imap.ImapRequest.send(Ima pRequest.java:76)
at com.zimbra.cs.mailclient.imap.ImapRequest.sendChec kStatus(ImapRequest.java:80)
at com.zimbra.cs.mailclient.imap.ImapConnection.doLis t(ImapConnection.java:267)
at com.zimbra.cs.mailclient.imap.ImapConnection.list( ImapConnection.java:251)
at com.zimbra.cs.datasource.ImapUtil.listFolders(Imap Util.java:47)
at com.zimbra.cs.datasource.ImapSync.syncFolders(Imap Sync.java:186)
at com.zimbra.cs.datasource.ImapSync.importData(ImapS ync.java:145)
... 9 more
Caused by: com.zimbra.cs.mailclient.ParseException: Unexpected character 'n' (expecting '\r')
at com.zimbra.cs.mailclient.imap.ImapInputStream.skip Char(ImapInputStream.java:251)
at com.zimbra.cs.mailclient.imap.ImapInputStream.skip CRLF(ImapInputStream.java:265)
at com.zimbra.cs.mailclient.imap.ImapResponse.readRes ponse(ImapResponse.java:59)
at com.zimbra.cs.mailclient.imap.ImapResponse.read(Im apResponse.java:41)
at com.zimbra.cs.mailclient.imap.ImapConnection.readR esponse(ImapConnection.java:627)
at com.zimbra.cs.mailclient.imap.ImapConnection.nextR esponse(ImapConnection.java:621)
at com.zimbra.cs.mailclient.imap.ImapConnection.waitF orResponse(ImapConnection.java:540)
at com.zimbra.cs.mailclient.imap.ImapConnection.sendR equest(ImapConnection.java:475)
... 16 more

If issue persists please post description and debug information here.

[xeon]

I have dealt with this issue recently and it turned out Zimbra and any IMAP client was not liking folders with quotes or slashes in the folder name. Renaming the folder without quotes and slashes fixed my problem.

Connecting to hosted Exchange 2007 IMAP.