[SOLVED] beta testin build 1537 install failure

[peter8rossi]

I down loaded the new file, but after running the install, Zimbra failed to load with the following message

<Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop.>

I tried to reinstall, but was told that the setup file was corrupt. I finally found the download at http://h.yimg.com/lo/downloads/zdesk...1537_win32.exe and downloaded a new copy, but it failed to install the new version, telling me it could not uninstall the previous version.

What files do you need to help me out? Please note I can not access Zimbra desktop at the moment to get to the gear icon and error log.

[ewilen]

I also had some problems with the install. Went smoothly for a Mac I'm testing on, but it failed several times (in different ways) on a PC, and I haven't gotten it going yet.

Not sure if this was related, but the download was quite slow and I had to stop/start it a couple times. Upgrading from 1531.

[jmhe]

Please zip these files up and attach here. Thanks.

.install4j/installation.log
log/zdesktop.out
log/zdesktop.log

After that, you may follow this instruction to manually uninstall prev. version, and re-run installer.

http://wiki.zimbra.com/index.php?tit...do_I_do_now.3F

"Note that if you want to preserve mailbox data, don't delete these 3 folders: derby, store, index. "

[peter8rossi]

Requested files attached.

I also uninstalled and reinstalled, following the instructions and leaving the 3 folders intact, and am now up and running again.

Thank you for your help.