Error in Zimbra

[abhinav701]

Hi I am getting this error


Cannot connect to server.

msg: Cannot connect to server.
code: EMPTY_RESPONSE
method: SearchRequest
detail:


in Zimbra Desktop Client



This is the zdesktop.log
*********************
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:182)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)
2009-03-25 02:29:13,328 FATAL [mid=2] [] system - Aborting process
java.io.FileNotFoundException: C:\Documents and Settings\xxx.xxx\Local Settings\Application Data\Zimbra\zdesktop\store\0\2\msg\31\128621-109792.msg (Access is denied)
at java.io.RandomAccessFile.open(Native Method)
at java.io.RandomAccessFile.<init>(Unknown Source)
at com.zimbra.cs.store.SharedFile.read(SharedFile.jav a:35)
at com.zimbra.cs.store.BlobInputStream.readNextChunkI ntoBuffer(BlobInputStream.java:312)
at com.zimbra.cs.store.BlobInputStream.read(BlobInput Stream.java:263)
at java.io.SequenceInputStream.read(Unknown Source)
at java.io.SequenceInputStream.read(Unknown Source)
at java.io.InputStream.read(Unknown Source)
at com.zimbra.cs.redolog.logger.FileLogWriter.log(Fil eLogWriter.java:295)
at com.zimbra.cs.redolog.RedoLogManager.logOnly(RedoL ogManager.java:448)
at com.zimbra.cs.redolog.RedoLogManager.log(RedoLogMa nager.java:386)
at com.zimbra.cs.redolog.op.RedoableOp.log(RedoableOp .java:317)
at com.zimbra.cs.mailbox.Mailbox.endTransaction(Mailb ox.java:6854)
at com.zimbra.cs.mailbox.Mailbox.addMessageInternal(M ailbox.java:4991)
at com.zimbra.cs.mailbox.Mailbox.addMessage(Mailbox.j ava:4683)
at com.zimbra.cs.mailbox.InitialSync.saveMessage(Init ialSync.java:1140)
at com.zimbra.cs.mailbox.InitialSync.syncMessagesAsTg z(InitialSync.java:948)
at com.zimbra.cs.mailbox.InitialSync.syncMessages(Ini tialSync.java:906)
at com.zimbra.cs.mailbox.InitialSync.syncMessagelikeI tems(InitialSync.java:430)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:320)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:384)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:384)
at com.zimbra.cs.mailbox.InitialSync.initialFolderSyn c(InitialSync.java:384)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:195)
at com.zimbra.cs.mailbox.InitialSync.resume(InitialSy nc.java:179)
at com.zimbra.cs.mailbox.MailboxSync.sync(MailboxSync .java:182)
at com.zimbra.cs.mailbox.OfflineMailbox.sync(OfflineM ailbox.java:140)
at com.zimbra.cs.mailbox.OfflineMailbox.syncOnTimer(O fflineMailbox.java:121)
at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
at java.util.TimerThread.mainLoop(Unknown Source)
at java.util.TimerThread.run(Unknown Source)

*********************

I tried restarting the service after deleting redo.log which I read somewhere on the forum. That didnt work either. Its getting stuck after a point and the log mentions that it can't access a particular file with .msg extension.

Now the mails in that folder are pretty old and have been imported using Thuderbird from Eudora. What could be the problem ?> Need urgent help.

[abhinav701]

I need urgent help.. Would appreciate if someone could answer my doubt.. My stuck coz of this error..

Abhinav

[jjzhuang]

could you check if C:\Documents and Settings\rajeev.toshniwal.TIPL\Local Settings\Application Data\Zimbra\zdesktop\store\0\2\msg\31\128621-109792.msg exists? If it does, do you have permission read/write this file?

[abhinav701]

Yes this file exists.. How do I check the permissions ?? Right click it go to properties there it shows that I have the permission.. It wasn't read only. Checked the next tab in properties. And that too didn't seem to say that I don't have the permission to work on it ? Is this a known issue ?

Surprisingly it had synced all these files but because I had to format my computer coz of some issue in the span for 2 days I had to re sync.. And this time it gave these errors..

I deleted this message in the web client and tried re syncing but that didnt help. Zimbra Desktop kept showing Could not connect to server. I tried deleting the redo.log and Restarting Zimbra service.. Nothing helped. I had to reinstall Zimbra and sync again (after removing a few messages above and below the message which had the problem). I was able to sync but I am wondering why did this happen.. At the end of it I had to get rid of 2-3 folders which gave problem in syncing.

Can you tell me the difference between Quit and Shutdown Service ?

Regards
Abhinav

[abhinav701]

Any help ???

[jmhe]

Quit - close UI, but backend service is still running and syncing your emails

Shutdown - close both UI and backend service.

Originally Posted by abhinav701

Yes this file exists.. How do I check the permissions ?? Right click it go to properties there it shows that I have the permission.. It wasn't read only. Checked the next tab in properties. And that too didn't seem to say that I don't have the permission to work on it ? Is this a known issue ?

Surprisingly it had synced all these files but because I had to format my computer coz of some issue in the span for 2 days I had to re sync.. And this time it gave these errors..

I deleted this message in the web client and tried re syncing but that didnt help. Zimbra Desktop kept showing Could not connect to server. I tried deleting the redo.log and Restarting Zimbra service.. Nothing helped. I had to reinstall Zimbra and sync again (after removing a few messages above and below the message which had the problem). I was able to sync but I am wondering why did this happen.. At the end of it I had to get rid of 2-3 folders which gave problem in syncing.

Can you tell me the difference between Quit and Shutdown Service ?

Regards
Abhinav