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Thread: account.ACCOUNT_EXISTS: email address already exists:

  1. #1
    eombah is offline Loyal Member
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    Default account.ACCOUNT_EXISTS: email address already exists:

    Hi,

    I get this message when adding an email account.
    The account is on the same mail server and domain as one that already exists.

    Please advice.

    -Bart

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Is this Zimbra Desktop or ZImbra Collaboration Suite?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    eombah is offline Loyal Member
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    Default

    Zimbra Desktop

  4. #4
    jmhe is offline Zimbra Employee
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    Default

    you are running into this bug, which we plan to fix it soon: Bug 35877 – allow setting up multiple accounts that share each other's folders

    the work around is
    1) using web client, unlink (unmount) any shared folders between the two accounts you are trying to set up on ZD.
    2) delete the existing account on ZD
    3) add both accounts

    Quote Originally Posted by eombah View Post
    Hi,

    I get this message when adding an email account.
    The account is on the same mail server and domain as one that already exists.

    Please advice.

    -Bart

  5. #5
    Z316402 is offline New Member
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    Post account.ACCOUNT_EXISTS

    Hello,

    I have the same error.

    I am only using ZD, so do not know how to:

    "using web client, unlink (unmount) any shared folders between the two accounts you are trying to set up on ZD"

    Thank you

    Mark

  6. #6
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by Z316402 View Post
    I have the same error.
    Adding your post to thread that's almost two years old isn't a good idea. The above mentioned bug report was fixed in ZD 1 build 1626, which version are you actually using?
    Last edited by phoenix; 02-22-2011 at 04:00 AM.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  7. #7
    Z316402 is offline New Member
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    Hi Bill,

    I downloaded the latest version a few days ago. It is a new install on my laptop running Windows 7.

    Thanks

  8. #8
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by Z316402 View Post
    I downloaded the latest version a few days ago. It is a new install on my laptop running Windows 7.
    There are two 'latest versions', ZD 2.x & ZD 7 beta 1 - which one did you download? Which type of server are you connection to and how are you downloading the mail, is it POP or IMAP?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    Z316402 is offline New Member
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    Hi Bill,

    ZD 2.01 Build 10659

    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.8pre) Gecko/20100725 Prism zdesktop/2.0.1

    I have only installed Zimbra Desktop (no server? I think)

    I have set up yahoo email accounts and the one that is failing is also a yahoo email account. I assume that means I am connecting via POP.

    Thanks for your help

    Mark

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