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Thread: Failure to communicate to remote server (hotmail) - 404 error

  1. #1
    dynomite is offline Junior Member
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    Default Failure to communicate to remote server (hotmail) - 404 error

    YZD Build 1513 - all other accounts work fine.
    Last few days, I've notice that hotmail remains red. I continuously notice that the spam mail repeats to get downloaded. I delete it, and it is restored each day I check my hotmail account. As if the delete command is not sent to the hotmail site and so the whole process repeats.

    No changes on my end. Yahoo, POP, etc accounts on YZD are doing fine.

    Thanks!


    Failure communicating with remote server. Please try again later.

    Debug message: HTTP: status code 404

    Exception:

    com.zimbra.common.service.ServiceException: system failure: could not open contacts
    ExceptionId:mid=3:1237028455052:801cfc6e8b25e082
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.datasource.LiveImport.importData(Liv eImport.java:290)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.mailbox.LocalMailbox.syncOnTimer(Loc alMailbox.java:361)
    at com.zimbra.cs.mailbox.DesktopMailbox$1.run(Desktop Mailbox.java:436)
    at java.util.TimerThread.mainLoop(Unknown Source)
    at java.util.TimerThread.run(Unknown Source)
    Caused by: javax.mail.MessagingException: could not open contacts;
    nested exception is:
    java.net.ProtocolException: HTTP: status code 404
    at com.posisoft.jdavmail.JDAVContactFolder.open(JDAVC ontactFolder.java:225)
    at com.zimbra.cs.datasource.LiveImport.importContacts (LiveImport.java:718)
    at com.zimbra.cs.datasource.LiveImport.importData(Liv eImport.java:288)
    ... 8 more
    Caused by: java.net.ProtocolException: HTTP: status code 404
    at com.posisoft.jdavmail.JDAVMailService.executeMetho d(JDAVMailService.java:230)
    at com.posisoft.jdavmail.JDAVContactFolder.open(JDAVC ontactFolder.java:210)
    ... 10 more

    If issue persists please post description and debug information here.

  2. #2
    tfr
    tfr is offline Zimbra Employee
    Join Date
    Oct 2008
    Posts
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    Default

    Unfortunately it looks like Microsoft disabled contact urls on live.com, but did not remove the url from the login dataset. Either that or the urls changed w/o updating the references which makes contact sync impossible.

    I am disabling contact sync now so it will be in the next build (there was also a bug that disabling sync on the UI was ignored)

    Sorry,
    Todd

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