imap service failure

[bbaer@buddbaer.com]

Getting the following error when configuring an IMAP account:

"service.FAILURE: system failure: Unable to connect to IMAP server: DataSource: { id=b015242a-a9ed-4cb8-85a0-e707ea9202a5, type=imap, isEnabled=true, name=CSH, host=mail.csh.rit.edu, port=143, connectionType=cleartext, username=xxxxx, folderId=1 }"

Setups work in the apple mail client so I know something is up with the imap support in Z. Desktop

[jmhe]

please attach log/zdesktop.log.

Originally Posted by bbaer@buddbaer.com

Getting the following error when configuring an IMAP account:

"service.FAILURE: system failure: Unable to connect to IMAP server: DataSource: { id=b015242a-a9ed-4cb8-85a0-e707ea9202a5, type=imap, isEnabled=true, name=CSH, host=mail.csh.rit.edu, port=143, connectionType=cleartext, username=xxxxx, folderId=1 }"

Setups work in the apple mail client so I know something is up with the imap support in Z. Desktop

[bbaer@buddbaer.com]

Originally Posted by jmhe

please attach log/zdesktop.log.

Here you go.

[dac]

It looks like we were not able to parse the output from the IMAP LIST command. Could you please go to Account Setup -> Edit and enable the "Debug Logging" option? Click on "Send/Receive" then attach or send me the log file. From that, I will be able to tell what response the server is sending us.