Thank you for looking into this. My installation log is attached.
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Thank you for looking into this. My installation log is attached.
Zimbra Employee
hmmm, so this folder is empty?
Can you run Console.app and look for any errors under "com.zimbra.zdesktop" ?Code:/Users/pc/Library/LaunchAgents
Originally Posted by jerryboi
Special Member
I have this in that dir:
And here is what I see in Console:Code:ls -l /Users/pc/Library/LaunchAgents/ total 8 -rw-r--r-- 1 pc staff 787 Mar 9 21:38 com.zimbra.zdesktop.plist
Mind you, I reinstalled as per your advice, this messages are from the reinstalled app. At the end of installation it comlained about not being able to inject zimlets. When running the app I get the same error message.Code:3/10/09 12:01:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:01:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:01:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:01:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: can update 3/10/09 12:01:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:02:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:02:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:02:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:02:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: can update 3/10/09 12:02:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:03:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:03:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:03:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:03:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: can update 3/10/09 12:03:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:04:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:04:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:04:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:04:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: can update 3/10/09 12:04:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:05:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:05:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:05:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:05:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: can update 3/10/09 12:05:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:06:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:06:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:06:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:06:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: can update 3/10/09 12:06:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:07:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:07:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:07:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:07:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: can update 3/10/09 12:07:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:08:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:08:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:08:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:08:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: can update 3/10/09 12:08:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:08:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:09:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:09:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:09:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:09:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** UpdateService: can update 3/10/09 12:09:08 AM [0x0-0x11f11f].com.zimbra.zdesktop *** Checker: update url: @aus_url@ 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** UpdateService: can update 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** General: Reading Status File: /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.status 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** UpdateService: _postUpdateProcessing: No Status, No Update 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** UpdateManager: _loadXMLFileIntoArray: XML File does not exist 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] Testing continuous integration1** YAHOO ** loading from pref xml file 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] ** YAHOO ** Pref file empty not found 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] ** YAHOO ** Getting config from url:http://us.data.toolbar.yahoo.com/inquisitor/feed?.ver=FF_Inquisitor_1000&.intl=us&.partner=&.bver=FF_)&.osver=Intel_Mac_OS_X_10.5 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] ** YAHOO ** Getting config from url:http://us.data.toolbar.yahoo.com/inquisitor/feed?.ver=FF_Inquisitor_1000&.intl=us&.partner=&.bver=FF_)&.osver=Intel_Mac_OS_X_10.5 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] TypeError: editSearch is null 3/10/09 12:10:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] TypeError: editSearch is null 3/10/09 12:10:19 AM com.apple.launchd[77] (com.zimbra.zdesktop[13065]) Exited with exit code: 1 3/10/09 12:10:22 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] ** YAHOO ** [object Object] 3/10/09 12:10:22 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] TypeError: editSearch is null 3/10/09 12:10:22 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] TypeError: editSearch is null 3/10/09 12:11:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** Checker: update url: @aus_url@ 3/10/09 12:11:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/update.test 3/10/09 12:11:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** UpdateService: canUpdate? testing /Users/pc/Desktop/Yahoo! Zimbra Desktop.app/Contents/Resources/updates/0/update.test 3/10/09 12:11:16 AM [0x0-0x12a12a].com.zimbra.zdesktop[13062] *** UpdateService: can update
Zimbra Employee
in your comment #6, you had:
java.lang.UnsatisfiedLinkError: /Users/mac/zimbra/zdesktop/lib/libzimbra-native.jnilib:
but in the installation.log you attached, it looks like you were installing to
/Users/pc/zimbra/zdesktop
Why there are two different folders? How do you run the installer? (as mac or as pc)
Special Member
In comment #6 I manually edited the username because I thought it would be less confusing. In later comments I just copy-pasted the logs, but I installed to the very same folder. Sorry for the confusion.
Zimbra Employee
have you tried re-installation yet?
Special Member
Yes, I have reinstalled it twice with build 1513. Still no joy.
Zimbra Employee
did the installation go through (seeing the Launch ZD page...) or it stopped in the middle?
do you have this file? /Users/mac/zimbra/zdesktop/lib/libzimbra-native.jnilib
Starter Member
I fought with this software during many days and I finally found where the issue come from : Java.
Just open the java preference and then drag Java 32 bit over Java 64 bit in the Java application part.
Then you can install zimbra, no zimlet issue and he will start without any issues.
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