Couldn't access Yahoo! Zimbra Desktop server..." on a Mac

[burdell1]

I am having this error "Javascript Application - Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop." I am using a Mac. I have tried to uninstall it and reinstall it several times. After reinstalling, it would work for awhile, then it would do the same thing again. any ideas on how to fix this?

[jmhe]

please attach log/zdesktop.log.

[jmhe]

Can you also read through the following and see whether it applies to you? especially: "System is misconfigured and localhost can't be resolved. - Many Mac OS computers have this issue. If you are on Mac OS, try the following steps".

Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

[rgbyhkr]

Originally Posted by jmhe

Can you also read through the following and see whether it applies to you? especially: "System is misconfigured and localhost can't be resolved. - Many Mac OS computers have this issue. If you are on Mac OS, try the following steps".

Yahoo! Zimbra Desktop FAQ - Zimbra :: Wiki

Can any additional help be given on the first suggestion:

"Make sure localhost is resolved to 127.0.0.1 on this computer."

I haven't found straightforward suggestions about how to investigate if this is a problem on my mac nor how to fix it should this be the case. Any links you can provide on where to look for more info on this? Thanks.

I'm running 10.5.6 on 2.4GHz Intel MBP and have the same error as the OP. Thanks.

Jeff

[jmhe]

run this command from terminal:

nslookup localhost

Originally Posted by rgbyhkr

Can any additional help be given on the first suggestion:

"Make sure localhost is resolved to 127.0.0.1 on this computer."

I haven't found straightforward suggestions about how to investigate if this is a problem on my mac nor how to fix it should this be the case. Any links you can provide on where to look for more info on this? Thanks.

I'm running 10.5.6 on 2.4GHz Intel MBP and have the same error as the OP. Thanks.

Jeff

[jerryboi]

I have the same problem, only one logfile in log dir: zdesktop.out.

0    INFO  [main] log - Logging to org.slf4j.impl.Log4jLoggerAdapter(org.mortbay.log) via org.mortbay.log.Slf4jLog
605  INFO  [main] log - jetty-6.1.5
1033 INFO  [main] log - No Transaction manager found - if your webapp requires one, please configure one.
Fatal error: terminating: Failed to loadLibrary(zimbra-native)
java.lang.UnsatisfiedLinkError: /Users/mac/zimbra/zdesktop/lib/libzimbra-native.jnilib:
        at java.lang.ClassLoader$NativeLibrary.load(Native Method)
        at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1822)
        at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1739)
        at java.lang.Runtime.loadLibrary0(Runtime.java:823)
        at java.lang.System.loadLibrary(System.java:1030)
        at com.zimbra.znative.Util.loadLibrary(Util.java:48)
        at com.zimbra.znative.Util.<clinit>(Util.java:64)
        at com.zimbra.znative.Process.getuid(Process.java:31)
        at com.zimbra.cs.servlet.FirstServlet.init(FirstServlet.java:73)
        at javax.servlet.GenericServlet.init(GenericServlet.java:241)
        at org.mortbay.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:433)
        at org.mortbay.jetty.servlet.ServletHolder.doStart(ServletHolder.java:256)
        at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
        at org.mortbay.jetty.servlet.ServletHandler.initialize(ServletHandler.java:612)
        at org.mortbay.jetty.servlet.Context.startContext(Context.java:139)
        at org.mortbay.jetty.webapp.WebAppContext.startContext(WebAppContext.java:1222)
        at org.mortbay.jetty.handler.ContextHandler.doStart(ContextHandler.java:501)
        at org.mortbay.jetty.webapp.WebAppContext.doStart(WebAppContext.java:449)
        at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
        at org.mortbay.jetty.handler.HandlerCollection.doStart(HandlerCollection.java:147)
        at org.mortbay.jetty.handler.ContextHandlerCollection.doStart(ContextHandlerCollection.java:161)
        at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
        at org.mortbay.jetty.handler.HandlerCollection.doStart(HandlerCollection.java:147)
        at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
        at org.mortbay.jetty.handler.HandlerWrapper.doStart(HandlerWrapper.java:117)
        at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
        at org.mortbay.jetty.handler.HandlerWrapper.doStart(HandlerWrapper.java:117)
        at org.mortbay.jetty.Server.doStart(Server.java:217)
        at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:40)
        at org.mortbay.xml.XmlConfiguration.main(XmlConfiguration.java:979)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.mortbay.start.Main.invokeMain(Main.java:183)
        at org.mortbay.start.Main.start(Main.java:497)
        at org.mortbay.start.Main.main(Main.java:115)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

My localhost is correctly configured. What is wrong?

[jerryboi]

My localhost is correctly configured.

Or is it?

I can ping localhost, I can start web sharing, and point my browser to Bugzilla Main Page, and it works. However, nslookup won't be able to resolve localhost as long as my ISP does not have it in its rooting table, which seems to be the situation. Do I need to set up bind in order to use Zimbra Desktop?

[jmhe]

- what do you see if you point your browser to

http://localhost:7633/

- can you attach log/zdesktop.log?

- also, run this command from terminal. please paste the output here.

 ls -ld ~/Library/LaunchAgents

- which platform is this?

[jerryboi]

Hello jmhe,

thanks for your reply.

- what do you see if you point your browser to Bugzilla Main Page

I see nada, because Zimbra Desktop can not start, error message: "Javascript Application - Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop."

- can you attach log/zdesktop.log?

No I can't, as stated above, I only have zdesktop.out in my log folder.

ls -ld ~/Library/LaunchAgents

The folder is empty.

- which platform is this?

You mean which OS X? It's 10.5.6.

[jmhe]

Do you have .install4j/installation.log? If you do, please attach it here. (looks like your installation failed).

After uploading installation.log, you may try re-install.

Originally Posted by jerryboi

Hello jmhe,

thanks for your reply.

- what do you see if you point your browser to Bugzilla Main Page

I see nada, because Zimbra Desktop can not start, error message: "Javascript Application - Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to http://www.zimbra.com/forums/zimbra-desktop."

- can you attach log/zdesktop.log?

No I can't, as stated above, I only have zdesktop.out in my log folder.

ls -ld ~/Library/LaunchAgents

The folder is empty.

- which platform is this?

You mean which OS X? It's 10.5.6.