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Thread: Failure communicating with remote server. Please try again later.

  1. #1
    JDUB is offline New Member
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    Default Failure communicating with remote server. Please try again later.

    Anytime I hit Send/Receive, I get the message 'Failure communicating with remote server. Please try again later.' But it still seems to be sending and receiving messages. Here are the details:

    Debug message: HTTP request failed: 999: null

    Exception:

    com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
    ExceptionId:btpool0-2:1235596771953:ba3a0d25013b02dc
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:78)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:94)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
    ExceptionId:btpool0-2:1235596771953:ba3a0d25013b02dc
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:87)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:76)
    ... 32 more
    Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
    at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:91)
    at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:55)
    at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
    at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:102)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
    ... 33 more


    Running Yahoo! Zimbra Desktop 1.0 (build 1482) on an Intel Mac OS X 10.4.11

  2. #2
    jjzhuang is offline Zimbra Employee
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    Default

    typically this is caused by yahoo server anti-DOS mechanism. how often do you sync your address book? usually it will resolve within 24 hours.

  3. #3
    JDUB is offline New Member
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    Default

    I don't ever specifically sync my address book. It stopped occurring for a while earlier today, but its doing it again now. It seems to check mail on its own fine, the status is green. But when the send/receive button is pushed, the exclamation mark appears.

  4. #4
    JDUB is offline New Member
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    Default

    The issue has persisted, so for now I have disabled address book sync.

  5. #5
    drdrem is offline Senior Member
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    Default

    I am having the same error occur. I have tried both 5 min and 1 min sync periods. I have the very latest build and my other info is in a different threat about the AUS error. The problem is intermittent. It happens and then it clears itself turning the sync icon green and then comes back later. But as the other poster says, it does still seem to receive mail and send. I do have address book sync turned on. I use Yahoo Messenger and sometimes add or change contacts there, including email, which is part of address book. Could that be involved at all?
    Last edited by drdrem; 02-28-2009 at 08:46 PM.

  6. #6
    smails is offline Starter Member
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    Default same error - address book sync error

    Hi, I am getting the same error. The address book won't sync with Yahoo. Calendar, etc seem to sync nicely. Here is the complete error message:

    com.zimbra.common.service.ServiceException: system failure: Yahoo address book synchronization failed
    ExceptionId:btpool0-15:1236058686166:55693d5828570bd8
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.mailbox.SyncExceptionHandler.checkRe coverableException(SyncExceptionHandler.java:40)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:68)
    at com.zimbra.cs.offline.OfflineImport.importData(Off lineImport.java:88)
    at com.zimbra.cs.offline.YMailImport.importData(YMail Import.java:53)
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(DataSourceManager.java:154)
    at com.zimbra.cs.mailbox.LocalMailbox.importData(Loca lMailbox.java:417)
    at com.zimbra.cs.mailbox.LocalMailbox.syncAllLocalDat aSources(LocalMailbox.java:389)
    at com.zimbra.cs.mailbox.LocalMailbox.sync(LocalMailb ox.java:431)
    at com.zimbra.cs.service.offline.OfflineSync.handle(O fflineSync.java:49)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:429)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:286)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:190)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:362)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnection.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
    Caused by: com.zimbra.common.service.ServiceException: system failure: Contact sync error
    ExceptionId:btpool0-15:1236058686166:55693d5828570bd8
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.java:253)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:85)
    at com.zimbra.cs.offline.ab.yab.YabImport.importData( YabImport.java:66)
    ... 33 more
    Caused by: org.apache.commons.httpclient.HttpException: HTTP request failed: 999: null
    at com.zimbra.cs.offline.util.yab.Request.sendRequest (Request.java:91)
    at com.zimbra.cs.offline.util.yab.Request.send(Reques t.java:55)
    at com.zimbra.cs.offline.util.yab.SyncRequest.send(Sy ncRequest.java:79)
    at com.zimbra.cs.offline.ab.yab.SyncSession.syncData( SyncSession.java:99)
    at com.zimbra.cs.offline.ab.yab.SyncSession.sync(Sync Session.java:83)
    ... 34 more

  7. #7
    jjzhuang is offline Zimbra Employee
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    something changed on the yahoo address book server. we are working on this to find a solution. in the meantime please disable yahoo address book sync for now. thanks!

  8. #8
    JonB is offline Member
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    Default Is this a trackable bug?

    Quote Originally Posted by jjzhuang View Post
    something changed on the yahoo address book server. we are working on this to find a solution. in the meantime please disable yahoo address book sync for now. thanks!
    Two of My Yahoo accounts have had this error for several days in Zimbra Desktop, but it 'seemed' to me that it started when I updated to latest build.

    LOL, I'm pretty Yahoo dependent. I have several Bizmail and Yahoo personal acounts to manage. One has my main Address book.

    Added: I see it does not affect my Bizmail accounts as they are treated as POP accounts, so only my 'true' Yahoo accounts are affected.

    Which I guess means I should say "that's pretty inconsistent" even while understanding "why it might be that way".

    I guess its not really a BUG per se, but its of interest to me.

  9. #9
    jjzhuang is offline Zimbra Employee
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    This issue should have been resolved from the server side. Please test again. Thanks!

  10. #10
    chiomzie is offline Intermediate Member
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    Default Failure communicating with remote server. Please try again later.

    i am always getting this error code too, pls pls pls help, i so love zimbra, i have moved all my mail addresses here is how much i love it.
    not being able to sync my yahoo mail folders, sent messages, drafts, junk etc. will mean not using this anymore.
    and i would not want that.
    thanks u guys

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