My user account which is gem is an Administrator account.
I Uninstalled my zdesktop_1_0_build_1482_win32.
Then I deleted :
C:\Users\gem\AppData\Local\Zimbra
C:\Users\gem\AppData\Roaming\Yahoo! Inc
C:\Users\gem\AppData\Roaming\Yahoo!\Yahoo! Zimbra Desktop
C:\Users\gem\AppData\Roaming\Mozilla\Extensions\zd esktop@zimbra.com
Then I run "Ccleaner" and "Advanced System Care 3" to remove any obsolete registry key entries and temporary files releated with zimbra installation.
I restarted my computer and start the zdesktop_1_0_build_1482_win32 from scratch. Then I restart my computer after the installation finishes. I checked and and see that “Yahoo Zimbra Desktop Service" is working. Then I tried to start zimbra I get the sam error again.
It tries to open for 3-5 min. then gives this message again:
[JavaScript Application]
Couldn't access Yahoo! Zimbra Desktop server. If issue persists after reinstall, please check logs for errors and report to Zimbra Desktop - Zimbra - Forums.
When I manually enter my browser "http://localhost:7633/desktop/login.jsp", I see:
HTTP ERROR: 500
INTERNAL_SERVER_ERROR
RequestURI=/zimbra/desktop/login.jsp
Caused by:
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(
Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
Caused by: com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
ExceptionId:btpool0-1:1235551598068:f901f8a3de77211e
Code:service.FAILURE
at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:262)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:217)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
... 34 more
Caused by:
com.zimbra.common.soap.SoapFaultException: system failure: java.lang.NullPointerException
ExceptionId:btpool0-1:1235551598068:f901f8a3de77211e
Code:service.FAILURE
at com.zimbra.common.soap.Soap12Protocol.soapFault(So ap12Protocol.java:88)
at com.zimbra.common.soap.SoapTransport.extractBodyEl ement(SoapTransport.java:263)
at com.zimbra.common.soap.SoapTransport.parseSoapResp onse(SoapTransport.java:224)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:262)
at com.zimbra.common.soap.SoapHttpTransport.invoke(So apHttpTransport.java:217)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:315)
at com.zimbra.common.soap.SoapTransport.invoke(SoapTr ansport.java:279)
at com.zimbra.cs.account.soap.SoapProvisioning.invoke (SoapProvisioning.java:192)
at com.zimbra.cs.account.soap.SoapProvisioning.soapAd minAuthenticate(SoapProvisioning.java:145)
at com.zimbra.cs.offline.jsp.JspProvStub.(JspProvStub .java:26)
at com.zimbra.cs.offline.jsp.JspProvStub.getInstance( JspProvStub.java:30)
at com.zimbra.cs.offline.jsp.PageBean.updateServerLoc ale(PageBean.java:77)
at com.zimbra.cs.offline.jsp.PageBean.setLocale(PageB ean.java:70)
at sun.reflect.GeneratedMethodAccessor11.invoke(Unkno wn Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Un known Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.jasper.runtime.JspRuntimeLibrary.handle SetPropertyExpression(JspRuntimeLibrary.java:674)
at org.apache.jsp.desktop.login_jsp._jspService(login _jsp.java:99)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:93)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:373)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:477)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:371)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
at com.zimbra.webClient.servlet.JspServlet.service(
Js pServlet.java:50)
at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
at com.zimbra.webClient.filters.SetHeaderFilter.doFil ter(SetHeaderFilter.java:265)
at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1084)
at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:360)
at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.java:216)
at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:181)
at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:716)
at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHandlerCollection.java:211)
at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.java:114)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.handler.RewriteHandler.handle(Re writeHandler.java:176)
at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:139)
at org.mortbay.jetty.Server.handle(Server.java:313)
at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:506)
at org.mortbay.jetty.HttpConnection$RequestHandler.he aderComplete(HttpConnection.java:830)
at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:514)
at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:211)
at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.java:396)
at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool.java:442)
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NOTE: In the attachment zip folders you can find all kinds of logs Zimbra creates.
Thanks